Photoshop CC 2019: problems opening files after Mojave

Hi. I encountered some problems trying to open files after installing Mojave. Trying to open files from the OS and drag&dropping to the app would fail silently, and Open Recent is perpetually grayed out. Fortunately, opening files from within the app works, but would always default to opening from the user folder instead of resuming from whatever folder I last grabbed a file from. While it is a simple inconvenience since I can still essentially open files, I'd still like to have that extra efficiency back if possible.

Alison Sasagawa

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Posted 9 months ago

9 months ago

Johan Elzenga, Champion

2258 Posts
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Have you updated to 20.0.2?

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2019-01-21T12:59:36+00:00

Johan Elzenga, Champion

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Next thing to try is resetting the preferences: https://helpx.adobe.com/photoshop/usi...

2019-01-21T22:14:24+00:00

Alison Sasagawa

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Thanks! I tried it, but doesn't seem to have fixed anything unfortunately.

2019-01-21T22:28:26+00:00

Johan Elzenga, Champion

2258 Posts
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You could try to rebuild the launchservices database, using Onyx https://www.titanium-software.fr/en/o.... Make sure you have backed up your disk first with Time Machine, so you can restore it if anything goes wrong. Nothing should go wrong but better safe than sorry.

2019-01-22T02:57:38+00:00

Alison Sasagawa

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Thanks! Just tried it, but it didn't fix anything. It actually added another problem, where I now get the following pop-up when launching PS: Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1773208/RackMultipart20190122-84338-1qysqb4-Screen_Shot_2019-01-22_at_11.50.01_AM_inline.png?1548125587

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1773208/RackMultipart20190122-84338-1qysqb4-Screen_Shot_2019-01-22_at_11.50.01_AM_inline.png?1548125587

Everything appears to run after I press OK, but I'm tempted to restore my backup from Time Machine for now.

2019-01-22T05:11:41+00:00

Alison Sasagawa

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Hm, for whatever reason, restoring from my backup solved the issue! Files are opening normally again. Thank you so much for your help! :)

9 months ago

john.joh40

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I too am experiencing similar incompatibility issues between macOS Mojave and Photoshop. I think the latter it’s a 32 bit vs. 64-bit conflict. macOS Mojave is now 64 bit and as far as I know, Photoshop is still 32 bit. My Photoshop version is ancient within the array, but then so am I (ancient). I’ve been a Photoshop user for more than 20 years and I am now a senior vet who can’t afford the big bucks required to purchase the latest and greatest. My Photoshop version is CS5 Extended (version 12.0.4 x64). Is there a solution for me?

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2019-01-21T16:59:22+00:00

Johan Elzenga, Champion

2142 Posts
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No, that is not the problem here. Photoshop CC2019 is 64 bits. I don't know about the old Photoshop CS5 Extended (version 12.0.4 x64), but that 'x64' sounds like 64 bits to me... If not, then I think you know the solution...

(Edited)

2019-01-21T18:35:01+00:00

john.joh40

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Thanks, Johan. You are undoubtedly correct. My internal (me) CPU ain't what it used to be: Swiss Cheese.

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