Photoshop CC 2019: Preferences Issue

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  • Problem
  • Updated 5 days ago
  • In Progress
  • (Edited)
I recently upgraded to Photoshop CC 2019 from 2018 and more recently still, to Mojave. I'm working on an iMac 27 (Mojave) with 16 GB RAM. After installing the programs I set my color settings in the Edit>Color Settings panel to ProPhoto, selected the Profile Mismatches and Missing Profiles boxes, and lastly set the Advanced Controls: Desaturate Monitor Colors to 10%. What I'm finding is that if the computer goes to sleep or I turn it off then back on, all those settings are reset to the default positions. I tried making the privacy adjustment in my Apple Settings window as was recommended for CC 2018, I deleted my preferences, rebooted the program then adjusted my preferences again to the above, but none of this is helping. So far it seems to only be this panel that gets reset, but I'm not 100% sure of that. This is concerning as the stock agency I'm with requires the photos be in aRGB and I just discovered that they've been processed in sRGB because I didn't think to recheck the settings pane. Any help would be very much appreciated. If you require further info to help troubleshoot this problem, please let me know. Thanks.

Glenn
Photo of Glenn Davy

Glenn Davy

  • 5 Posts
  • 1 Reply Like

Posted 3 weeks ago

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Photo of Tom Attix

Tom Attix, Employee

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Official Response
Glenn-
I can reproduce this. On my machine it resets to the Color Preferences I have set in Bridge. Do you use Bridge, if so, could you try it and see if it happens on your machine as well. If it does, you can set your Bridge preferences to to your desired Photoshop settings as a work around while we fix this.
Thanks for reporting it.