Photoshop CC 2019: Loads, runs, then gets "stuck" in the background and can't be made active/foreground again

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  • Updated 2 weeks ago
  • (Edited)
I generally have the Chrome browser open 24/7 on my Win 10/64-bit machine so I can read email while Photoshop completes some time-consuming task like rendering a stop-motion video. Since installing the latest PS CC 2019 update, I'm having the following problem. PS loads without a hitch and seems to run fine, but at some point it drops behind some other open app (usually Chrome) and then gets "stuck" in the background; the PS program is visible as a running app on the Windows taskbar, but there appears to be no way to move the program back to the foreground as the primary open app. Closing Chrome doesn't seem to fix anything, nor does closing and restarting Windows Explorer. Once stuck in the background, PS becomes inaccessible, leaving me no choice except to shut it down via Windows Task Manager, often losing work in the process. Pretty damned irritating.

Searched this forum using a few logical keywords like "Stuck in background", "won't open", etc, did not stumble on to an answer. Any help would be appreciated. Thanks in advance
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Kerry Givens

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Posted 4 weeks ago

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TangCanada

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I can confirm this happens.
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Kerry Givens

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Adding one observation--- I can all but guarantee this behavior if I put the PC to sleep, with an active and working PS session open, and then wake the PC later.
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Steve Kenny

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Same issue here...and I do not use Chrome. Firefox running here.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is this behavior dependent on Chrome running? If you put the computer to sleep without Chrome, does Photoshop come back normally?
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Kerry Givens

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Yes, it seems like Chrome needs to be running along with PS for this to happen. I just put my PC to sleep running PS only (no Chrome), and when I woke it up, PS is alive and well, fully responsive.  And I then repeated the process, but with Chrome and PS both running. I put the PC to sleep overnight, and this morning, PS is again stuck in background mode and can't be displayed onscreen.

When this problem occurs, it's very frustrating that closing Chrome doesn't fix the problem. Hard to believe there's no non-destructive way to un-jam PS and bring it back to fullscreen mode.
(Edited)
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Steve Kenny

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As I posted above to Kerry's comment,  I do not use Chrome, but I am having the same problem.
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Kerry Givens

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Since my original post, I've tried several different Windows' 10 configuration tweaks that supposedly can fix this behavior, such as running sfc/ scannow for ferret out and repair corrupted system files, turning off Windows 10 Tablet mode, and others. None have fixed this problem so far.  Admittedly I haven't tried the one inevitable suggestion---  removing and reinstalling Photoshop. I am loathe drop that bomb since reinstalling it and all my plug-ins is such a time-consuming PITA. I would rather just shut down PS with Task Manager and reload it.