Photoshop CC 2019: Healing brush & clone stamp tools lagging

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I just recently updated to Adobe Photoshop CC 2019, and my healing brush tools and clone stamp tool lags when I use it.  I had no prior issues with CC 2018.  What gives?
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Anthony Nguyen

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Posted 7 months ago

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Adam Jerugim, Employee

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HI Anthony,

Try go to Preferences > Technology Previews and unchecking "Enable Preserve Details 2.0 Upscale", then quit and restart PS. Does that help with performance?

Thanks,
Adam
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Manu Ha

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Same problem here. Clone stamp performance is horrible and it seems that they changed the algorithm behind it. Doesn't work that flawless anymore. :(

@Adam, your solution doesn't work either.
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Koen De Clerck

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Same problem.  When zoomed in at 100% the lag is really bad.  Smoothing is switched off and tried the suggestion Adam proposed but to no avail.
 
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Hannah Nicollet, Quality Engineer

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Hi Everyone,

A user on this thread said: "What worked for me is turning off, 'Enable Preserve Details 2.0 Upscale" under the Technology Preview preference.'" Would you please try that and let me know if this works for you?

Thanks,
Hannah
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Kevin Jordan

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Did not help.
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Mark Doherty

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Wow i think that actually worked. Thanks Anthony and Hannah
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Hannah Nicollet, Quality Engineer

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You're welcome :) This issue should have been addressed with 20.0.2 (Photoshop is currently at 20.0.4), so if you're still seeing the lag on current versions of Photoshop we would want to know.

Thanks!
Hannah
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Hannah Nicollet, Quality Engineer

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Also Mark, in case you didn't see Rossi's post, he said that hiding the ruler also helped with the brush lag, and the ruler issue was not resolved in 20.0.2.
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Koen De Clerck

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It didn't work for me.

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Rossi

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PS 2019 – I'm experiencing brush lag, as well. Opened PS 2018 to test and no brush lag.

I tried turning off 'Enable Preserve Details 2.0 Upscale' and restarting without improvement. Things to note:
  • Resolution doesn't matter. Same brush lag with a 500 x 500 px @ 72dpi  and 2,000 x 2,000 px @ 300 dpi files.
  • Mouse and Wacom show same brush stroke delay. It looks like a .5 to 1 second delay
  • Using default PS Brush – Soft Round Opacity Pressure
  • Delay with smoothing On or Off

My workstation's stats:

Mac Pro
6-Core Intel Xeon E5
3.5 GHz
Processors: 1
Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Memory: 32 GB
Graphics Cards: Dual – AMD FirePro D700 6144 MB
(Edited)
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Rossi

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I've noticed that lag is on the initial stroke. If you don't pick up your brush, then lag disappears and the brush is very responsive. Unfortunately, I do a lot of brush stroke, sample new color, brush stroke, sample a new color, etc. This means I'm picking up my brush constantly as I blend, which leads to excruciating lag. 

Same using a mouse. Click and drag, the initial stroke is lagging. If I keep the mouse button depressed while I stroke, then it's responsive.

Hope this helps drill down to the problem behind the lag issue.
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Hannah Nicollet, Quality Engineer

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Hi Rossi,

Thanks for trying that workaround. Would you please go to Help > System Info and then copy and paste the contents of that folder either here in a reply or email them to me? I'll paste my email below.

Thanks,
Hannah

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Rossi

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I emailed you my system info just now. For anyone else reading this thread, HIDING RULER eliminated the brush lag on my end. 
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Paulo Carvalho

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Worked for me too, Thanks
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Ole Lund Andersen

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Worked for me too, Thanks a lot Rossi - Please look into this Adobe!!
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Søren Jepsen

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Hi guys! I can confirm same issue on both of my mac's. Spinning and laggy curser when using the healing brush & clone tool. Happened right after updating to the new version of PS CC 2019. Have been chatting with Adobe support on twitter for two days now and have tried everything (alsmost) :) without any luck. Let me know if I can help supplying any useful information. 

Best,
Søren


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Mark Mook

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Hi! I’m having the same problems on an iMac (Retina 4k, 2017 i5, 16gb, Radeon Pro 555 2gb, OS 10.13.6) Everything worked smooth with cc2018, after the update to cc2019 the healing brush, clone stamp and zooming lags. I’ve tried the ‘enable preserve details’ fix but that does not work. I really hope you can find the solution, editing is very frustrating right now.

I have added a video that shows the lag with just zooming on an image. it takes a few seconds to work, after that it is fine until you switch to another tool, then the lagging returns. Especially with the healing brush it is very difficult to work like this.

(Edited)
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Petri Matalamaa

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I have the same problem on my iMac but it seems that it is isolated to my wacom intuos pro. When I zoom with my mouse the zoom reacts right away but with the wacom I need to keep the pen down for that half second before it starts zooming. I have tried different settings for my pen pressure in wacom settings but that doesn't change anything. Really annoying with this lag...! 
Best
Petri
(Edited)
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Kirk Voclain

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I have the lag also. AND....the Healing brush seems to do things differently....not as clean as 2018


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Ed Baile

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Same here but on a PC.
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Michal Domnosil

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Try to hide the ruler. It should help a bit.
(Edited)
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Mark Mook

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A bit? When i hide the ruler there's no lag at all.. perfect! Thanks!
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Kirk Voclain

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I have to say I find EXACTLY the same thing.....hiding the ruler is solving this problem in a very large way!!! THANKS!!!
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Alex Stefan

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Thanks, you just saved our workflow! Who would have thought?
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Jose Paredes Blanco

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It does not solve it completely but it helps a lot... Thank you.
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Alexander DiMauro

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Yeah, strange but true. The lag is terrible but almost goes away completely once the rulers are hidden.
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Koen De Clerck

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It makes no difference on my system.
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Petri Matalamaa

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Yep, made a huge difference here. I have just tried it very quickly but noticed an improvement! Thanks for the tip!
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Rossi

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Hiding the ruler eliminated my brush lag. Cheers!
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Peter Berger

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Same here. Problem gone.
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Stephen Newport

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Same problem here, spinning progress wheel as I brush, sometimes strokes/drags don't activate. Most noticeable in healing brush, but does the same thing with the move and stamp tool.

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Stephen Newport

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Both the ruler fix and preserve details fix does not work for me
(Edited)
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Andy Murdock

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This reply was created from a merged topic originally titled Update to Mojave brings Spinning Wait Cursor while painting with brush..

1. Update to Mojave
2. Updated Photoshop
3. Started painting with the brush tool on a simple file with layers
4. The cursor icon switches to the Spinning Wait Cursor while painting for about
5 seconds
6. Happens with both my wacom pen and mouse
7. The brush tool is not lagging when this wait cursor appears.It's annoying and I don't recall this happing ever before the OSX update.All drivers and software is up to date.
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Jose Paredes Blanco

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Exactly the same happend to me. Hidding the ruler helped to me.
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Jordan Bartee

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i'm having a similar problem to Andy and Jose, although in my case it's triggered only under specific conditions and doesn't seem to be altered by the ruler trick (other than the overall performance decrease that enabling rulers now instantly inflicts across all program functions)

when using my wacom intuous, the paint tool throws a busy cursor when rapid strokes are combined with rapid pressure variance. i made a video illustrating the problem. sorry for my grumpy tone in it, just a very frustrating problem.

additionally, drawing with the pen seems to cause quicktime's screen recording to glitch out, as seen in the video. no idea what's going on there —it didn't look jumpy when i was actually painting / recording the video. could be related, perhaps mohave changed something with the cursor handling because the "show mouse clicks while recording" function isn't behaving correctly in photoshop either (the circle only appears when the busy cursor is trigged, in fact). note that screen recording works perfectly with all other programs i've tried, only photoshop produces this weirdness and only when using my wacom pen.


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Jordan Bartee

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"paint tool" above should be "brush tool" obviously, my bad
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Michal Domnosil

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Try to adjust graphic performance preferences to Normal. It's under Settings / Performance / GPU settings / Advanced. Also disable Anti-aliasing for paths and curves. Photoshop needs to be restarted afterwards to take effects.
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Jordan Bartee

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thanks! this didn't fix the busy cursor problem for me, but it did improve my overall performance, pen latency seems better now
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Jordan Bartee

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an update on this, i'm now able to produce the busy cursor using the track pad as well, so i guess this doesn't have to do with the tablet specifically
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Rossi

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UPDATE: Hiding the rulers eliminated my brush lag. That is a bummer that hiding the ruler doesn't solve everyone's brush lag issues. Here's to a quick fix from Adobe, Cheers!
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Deh Andre

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Hiding the rulers worked for me thanks!
(Edited)
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Liubov Pogorela

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it worked for me too! thanks! 
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Jarle Hagen

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This worked for me as well! Strange Adobe can't fix this, since the problem has been there for some time. I had to sell my MacPro because of dead pixels after Liquifying. There was an issue with the particular GPU, and they never fixed it. And now I bought a new packed MacBook Pro '15, and this problem appears. I often use my rulers, so I constantly have them visible.
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Stephen Newport

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I've had to reinstall 2018... 2019 is unusable due to this bug :-/ 
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Ben Zweifel

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This reply was created from a merged topic originally titled Photoshop CC2019: Brush busy cursor and lag when rulers are visible.

Hey guys, after updating to PS CC2019 I'm having a ton of issues with the brush tool, I've cross posted this from twitter and other adobe forums in the interest of clearer bug reporting and visibility.





iMac (Retina 5K, 27-inch, Late 2014)
macOS Mojave 10.14
4 GHz Intel Core i7
32 GB 1600 MHz DDR3
AMD Radeon R9 M295X 4096 MB
Wacom Cintiq 27QHD

These all seem to be linked to Mojave specifically and only occur when rulers are visible. If they are hidden they do not occur. I have attempted a number of regular performance fixes that adobe customer support suggested on twitter as well as different forums, this includes things like purging preferences, re-installation, turning off GPU use and turning on legacy compositing. From what I've gathered from other users, with most people experiencing this issue the common links are, PS CC2019, Mojave, Ruler visibility and a Wacom product.

The reproducible bugs are:

1: If I hold a brushstroke for any more than a second or two (with rulers visible) I get a busy cursor (a ring of rotating dots) this happens no matter if Im using my mouse or the wacom. It no longer allows me to see the brush tip shape but will continue to make the brush stroke just fine. This happens no matter how small the document or how simple the brush.

2: After I make multiple consecutive brush strokes photoshop cant seem to quite keep up, if I make 5 brush strokes in rapid succession the first one may appear in real time but they rapidly begin to fall behind where my cursor actually is. This does not happen in cc2018 where i'm using the exact same brush on the same document size. These are simple round brushes on small documents, I'm really not pushing it. (This may have improved with a preference reset its hard to tell)


3: It seems to occasionally (every 10th input or so) skip a brushstroke, making only a single low opacity circle or no mark at all without drawing the rest of the line. I can scrub the cursor across the document at full pressure and it makes no mark till I lift the pen off the tablet to make a new mark.


To clarify these issues only seem to occur when rulers are visible, all though I will still very rarely get a busy cursor when painting with them hidden all though that seems unrelated.

Heres a video showing at least the busy cursor bug: https://youtu.be/cSet4UQiitw
The other bugs are too inconsistent to easily show but seem related to the issue since they all occur under the same conditions.

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Jordan Bartee

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"I will still very rarely get a busy cursor when painting with them hidden"

i think this might have to do with technique a little. something about the way i draw seems to trigger the busy cursor constantly, even with rulers disabled 
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Alexander DiMauro

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I've also started getting weird rectangular patterns showing up on the screen while using the brush. Sometimes thin like in this example image. Sometimes really large. If you continue to brush over the image it slowly goes away. Or, if you change the opacity of the layer, the whole thing goes away immediately. But, it's happening often. It seems to me that CC 2019 is quite unstable, yet at least usable without the rulers.  
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Jordan Bartee

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i'm having a similar problem as well, except in my case it manifests as empty black squares. performing a zoom seems to clear it, so just like your case it's not destructive, rather something in how photoshop is rendering the live image
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Likely a different issue: If you go to Preferences > Performance... and check "Legacy Compositing" - restart Photoshop - does everything render correctly
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Jordan Bartee

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yep, this resolved it! thanks so much
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Vidar Lien Dahl

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This reply was created from a merged topic originally titled Photoshop CC 2019: Problem with busy cursor with the pencil tool and the Dodge an....

Hello

In Photoshop2019 there are problems with the pencil tool and the Doge and Burn toll. Thebusy cursor displays while painting. It does the same when I use the Dodge andBurn toll.

Adobe hasgiven this solution to the problem. It does not help at all installing photoshopcc 2019. The problem came with Photoshop cc 2019  

https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html

Bestregards

Vidar LienDahl

Norway
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jasper goodall

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I updated to Mojave but not CC19 - still on CC18. Using my same old wacom that I have had ages. same issues - brush tool paints but if I keep holding a stroke down  I get waiting cursor. Rulers thing makes no difference I'm afraid.
Can one go back to high sierra fairly easily? might try to downgrade the system if its possible, till this bug is ironed out.
 EDIT - turned off rulers then re-started photoshop - problem gone. Don't use rulers hardly ever so hopefully it stays this way. I'm not gonna upgrade to CC19!
(Edited)
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chris mcgrath

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This reply was created from a merged topic originally titled Spinning wheel on brushes with Photoshop 2019 and Mojave upgrade..

Hello, I just upgraded to both PS 2019 and Mojave.  My brushes and tools get a spinning time out wheel when used, making it very difficult to work.  And I have deadlines!!   In a little bit of a panic.   I tried a workaround for PS 2018 with the security preferences but nothing works.
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ryan

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This problem has plagued me for some time and I thought it was my machine. However, I just updated my OSX to 10.14.1 (beta) and the problem is gone. If you are in the Apple beta program give today's update a shot. 
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Rachel Falzon

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This reply was created from a merged topic originally titled Mojave and latest Adobe Photoshop CC update - slow brush and liquify issue.

SOS!

Since updating to the latest Mojave OS and the latest Adobe Photoshop CC I am noticing:
1) The liquify tool creates black pixels on the liquified layer after applying the liquify. 
2) The brush tool seems to be lagging. So far it's the only tool that appears to do so but is one of the tools I use regularly (photographer) and it's quite significant.

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Rachel Falzon

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Hi Jeffrey - my liquify issue seem to be fixed now (thanks!) but I've tried all the workarounds for the brush tool and nothing seems to work for me. Ive also updated to the latest PS CC this evening. Is there anything else I can try? It's driving me a little nuts.
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Stefano Santimone

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Instead of posting unlikely workarounds and/or suggestion, when Adobe is going to fix those RIDICULOUS issues?
We are not talking about issues affecting some improbable combination of operations...
We are talking about bugs on tools used EVERY SECONDS from photoshoppers.
How could a product su buggy pass the QA test?
I'm shocked as photoshop user since 1993 !!!!
Best regards!
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Colin Southern

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I suspect the challenge from Adobe's perspective is that not only do they have a hellishly complex program, but they also have to try to get it working on a practically infinite number of computer combinations of OS - hardware - tablet drivers - display drivers - anti-virus products - and more; as such it's just not possible to QA test every feature against every system combination.

Frustrating? ... absolutely. But still not one that they can do much about until some unlucky sod gets inflicted by it and Adobe subsequently get enough info to take a closer look at it. And I wouldn't be at all surprised if the problem often turns out to be some other company dropping the ball (I'm running the same code as you -- but don't have this problem; I do however have to edit the registry every single time there's a major release to reassociate image files with the correct version of Photoshop which - by all accounts - is actually a Microsoft issue). It is what it is.
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Stefano Santimone

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What you said is true, but for the Windows world. The advantage of OSX is (should be..) that is more homogeneous. You don't need to test the software on thousands of combination. 4 generations of Macbook, 4 of Macbook Pro, 4 of iMac and 4 of Mac pro would be enough.. This release is just awful. 
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Colin Southern

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But when all Macs are running the same Adobe Photoshop code - but only some of the Macs are exhibiting the problems you mention - logic tells us that some Macs are giving a different result for the same instruction ...

... which puts us right back to square one in terms of their inability to see these issues in testing.

So realistically, it probably comes down to 1 of 3 scenarios:

1. They didn't test the new version on your version of Mac -> highly unlikely.

2. They tested it -> saw the issue you mention -> but decided to release it anyway. Also highly unlikely IMO.

3. They tested it -> didn't see the issues you're seeing -> and so released it. IMO this is most likely.

So I absolutely empathise with the issues you're having; I've struck things that are very frustrating too from time to time (like the inability to open any file in Ps by double-clicking on it) - but "saying what we think they should have done" is really for us to do ... but their ability to do anything about it is another issue entirely. 
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Stefano Santimone

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Unfortunately I'm a software engineer as my first job.

I tested Photoshop an all the machines we have in the office (31 machines) and I found the same issue an all of them with some slightly difference depending on the speed of the machine.

So given for good your logic, I would agree on the 2nd option.

That was the reason of my first comment.
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davide bozzetti

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All the machines you tested were running on Mojave? As CC19 is giving me NO problems with Sierra High.. or I'm just lucky?
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Stefano Santimone

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Yes all Mojave.

We usually update all of them in steps. Around 5 will have the beta of OSX (major release or patch) for testing our software during the development.

Most of them will have the current version of OSX and some machine will still have some previous version of the OSX.

I only tested on the latest OSX 10.14.0 and 10.14.1.

The only doubt I have is that I haven't tested yet on a clean installation of Mojave.

All machines were updated from the previous version.

I'm going to do it soon.
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Matt Greenslade

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Me too. Slow as a wet week. This seems to happen every second update. So much wasted time this year, Adobe!
Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64
Operating System: Windows 7 64-bit

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Randy Arnold

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Mine isn't lag but a big red dot where I Alt to select. Then nothing happens except when I move my cursor.  Then the red dot gets bigger or smaller depending on where I move my cursor. And when it actually does make a selection I get a pop up brush box that is right in the middle of where I need to work.  This is costing me precious time.  My clone stamp tool used to work beautifully.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What you describe sounds like Photoshop thinks another modifier key is down (so it's showing the brush size hud). Are you using a tablet? Sounds like the shortcuts pref is whack in there.
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Randy Arnold

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Thanks for the quick response.  Yes I am using a tablet but it does the same thing when i hold the Alt key on the keyboard.  And the pop up Brush box is infuriating.  If I put my pen nib down on the tablet I get a white circle then a pop up list. I'm wondering if my mouse setting in windows have something to do with it.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Possibly. Double-Click speed set too fast?
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Randy Arnold

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I changed settings in Wacom, Logitech and Windows.  We will have to see what happens next
Thanks again for your help.