Photoshop CC 2019 freezes my entire computer

  • 1
  • Problem
  • Updated 1 year ago
There was no problem like 1 or 2 month ago. I think, after the Creative Cloud made an update, Photoshop started freezing my computer. It happens in random time like from 30 sec to 10 min but most probably in the first minute.

Computer specs:
Windows 10, I have all the updates.
i7-8750H
16gb Ram
2 Graphics cards (GTX1060 6gb and internal one)
250gb SSD where Adobe files are located

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DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffcd86b3644060, Physical Device Object of the stack
Arg3: fffffe8aeb87f7d0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack 
Arg4: ffffcd86b89f7b80, The blocked IRP
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Alper Köse

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  • sad

Posted 1 year ago

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Photo of Warren Heaton

Warren Heaton

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Is this a custom build or did you purchase it a brand name computer?  It looks like a driver issue that Photoshop may be causing a conflict with when open.

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Warren Heaton

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This Microsoft support article gives instructions on how to track down a misbehaving driver:
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/driver-verifier-tracking-down-a-...

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect this is a graphics driver problem. Go to the NVIDIA or AMD site and download the latest driver. 
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Alper Köse

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It is a japan brand which is named MOUSE. I will look on that article and feedback, thank you.

I thought the same thing after I inspect the dump data so I have already updated my drivers, but no luck. Maybe I should try it with an old driver to see if it is really about the driver. Thanks for trying to help