Photoshop CC 2019: Freezes after opening file. I had to go back to 2018.

  • 1
  • Problem
  • Updated 11 months ago
  • (Edited)
After opening a file, I get the spinning beachball. Force Quit shows PS "not responding." This started today. CC 2018 works fine. I'm on a 2012 Mac Mini with High Sierra and 16gb memory.
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Mike

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  • puzzled

Posted 11 months ago

  • 1
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David, Official Rep

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Howdy Mike,

Did you recently add a new application or new font?  Does this happen every time you try to launch PS?  With all files?  What OS are you running?  Have you tried trashing your preferences file?

Thanks,
David