Photoshop CC 2019: Freezes after opening file. I had to go back to 2018.

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  • Problem
  • Updated 11 months ago
  • (Edited)
After opening a file, I get the spinning beachball. Force Quit shows PS "not responding." This started today. CC 2018 works fine. I'm on a 2012 Mac Mini with High Sierra and 16gb memory.
Photo of Mike


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  • puzzled

Posted 11 months ago

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Photo of David

David, Official Rep

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Howdy Mike,

Did you recently add a new application or new font?  Does this happen every time you try to launch PS?  With all files?  What OS are you running?  Have you tried trashing your preferences file?