Photoshop CC 2019 Export As not functional

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  • Problem
  • Updated 1 year ago

I just upgraded to Photoshop CC 2019 v 20.0.4. When I select "Export As" from either the File tab, or on the layer, the dialogue box appears, but it is completely blank. How do I resolve this?
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Karen Vuong

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Posted 1 year ago

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Photo of Elizabeth Whitmire

Elizabeth Whitmire

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Sorry to ask the obvious, but you've waited for the the window to finish loading? It does take a while, which is a problem, ADOBE! For me it takes several seconds.
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David, Official Rep

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Howdy Karen and Elizabeth,

Yes, Export As takes a while to load, sometimes as many as five or more seconds for big documents.  I will take your performance feedback to the team, but did you let the window fully load?  I'm guessing that if you took a screenshot, then several minutes passed.  Did the image ever load?  How big is the document in question?  And what OS are you running on?

Thanks,
David
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Karen Vuong

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Hi guys, thanks for the reply. It feels like I waited ... forever. Much longer than several seconds. In previous versions it loaded pretty much instantly.

I’m on Windows 10 Enterprise (64 bit) PC running Photoshop CC. File size approx 10 MB not huge.
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Karen Vuong

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It never loaded.
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David, Official Rep

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Thanks for the info, Karen.  What else was running at the same time?  Have you tried it with nothing else running?