Photoshop CC 2019: Error message 'Could not complete your request because of a program error'

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  • Problem
  • Updated 10 months ago
  • Solved
  • (Edited)
I get the above message when trying to open Photoshop CC 2019.  This is what I can see in the PSerrorLog.txt folder and really not sure what to do to put it right.  Any advice or ideas would be appreciated.
Thank you.
2018:11:02 07:36:34 : : 0 : REQUIRE failed
2018:12:14 09:10:19 : : 0 : REQUIRE failed
2018:12:14 15:58:57 : /Users/esbuilder/Jenkins/PS/PS20/Mac_Release/20181029.r.41/photoshop/main/photoshop/interfaces/UTrackResourceImp.h : 134 : REQUIRE failed
2018:12:14 15:58:57 : /Users/esbuilder/Jenkins/PS/PS20/Mac_Release/20181029.r.41/photoshop/main/photoshop/interfaces/UTrackResourceImp.h : 134 : REQUIRE failed
2018:12:14 15:58:57 : /Users/esbuilder/Jenkins/PS/PS20/Mac_Release/20181029.r.41/photoshop/main/photoshop/interfaces/UTrackResourceImp.h : 134 : REQUIRE failed
2018:12:14 15:58:57 : /Users/esbuilder/Jenkins/PS/PS20/Mac_Release/20181029.r.41/photoshop/main/photoshop/interfaces/UTrackResourceImp.h : 134 : REQUIRE failed
2018:12:14 15:58:57 : /Users/esbuilder/Jenkins/PS/PS20/Mac_Release/20181029.r.41/photoshop/main/photoshop/interfaces/UTrackResourceImp.h : 134 : REQUIRE failed
2018:12:14 15:58:57 : /Users/esbuilder/Jenkins/PS/PS20/Mac_Release/20181029.r.41/photoshop/main/photoshop/interfaces/UTrackResourceImp.h : 134 : REQUIRE failed
2018:12:23 11:46:00 : : 0 : REQUIRE failed
2018:12:24 13:15:54 : /Users/esbuilder/Jenkins/PS/PS20/Mac_Release/20181029.r.41/photoshop/main/photoshop/interfaces/UTrackResourceImp.h : 134 : REQUIRE failed
2018:12:24 13:15:54 : /Users/esbuilder/Jenkins/PS/PS20/Mac_Release/20181029.r.41/photoshop/main/photoshop/interfaces/UTrackResourceImp.h : 134 : REQUIRE failed
2018:12:24 13:15:54 : /Users/esbuilder/Jenkins/PS/PS20/Mac_Release/20181029.r.41/photoshop/main/photoshop/interfaces/UTrackResourceImp.h : 134 : REQUIRE failed
2018:12:26 14:07:50 : : 0 : REQUIRE failed
2018:12:28 12:05:49 : : 0 : REQUIRE failed
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sheila

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Posted 10 months ago

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Photo of sheila

sheila

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I got Photoshop CC 2019 to open.  I deleted an old Photoshop CS5 programme, then followed some instructions from this website on deleting cached data.  Not totally sure if what I have done was the culprit, but as it is up and running I will certainly find out later!
Sheila