Photoshop CC 2019: Crashing whenever I use the Patch Tool, Lasso Tool, and Marquee Tool

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  • Problem
  • Updated 6 days ago
  • (Edited)
I updated CC a few days ago and now any time I try to use a selection tool Photoshop crashes immediately. I click on the tool and as soon as I click anywhere on the image to start selecting something it freezes and shuts down. I rely on this tool pretty heavily at times for my illustrations so this is extremely frustrating. I can still use the quick selection tool but it's so much more tedious since it's not exact. I've tried lowering my graphics settings and cleaning up processing files to no avail. Any solutions immensely appreciated.
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Lisa Maria Rickman

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  • frustrated, angry

Posted 1 month ago

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David, Official Rep

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Howdy Lisa,

Are you continuing to experience this problem?  Have you tried to clear your preferences?  What are your Graphic Processor Settings under Preferences > Performance?  How much scratch disk space do you have?

Thanks,
David
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Lisa Maria Rickman

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Hi David, I did see that suggestion on another board and lowered the graphics setting but it didn't resolve the problem. I have 46 GB of space
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Please submit a crash log with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That may help us troubleshoot.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.