Photoshop CC 2019: Crashes when system resumes from sleep. No recovery file. No crash log.

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  • Problem
  • Updated 11 months ago
  • (Edited)
Problem Description: When Photoshop is in the background and the computer has entered sleep mode, on waking from sleep mode Photoshop crashes within a few minutes (while remaining in the background). This is a regular occurrence with updated CC 2019.

Steps to Reproduce:
1. Work on medium-large image files (>300 MB) in Photoshop for >1 hour. Autosave set to 5 minutes.
2. Switch to other CC apps and work with them, leaving Ps open in the background. (Time necessary to trigger unknown, but long enough for Ps to swap out at least in part.) High memory usage by other apps does not appear to be a factor.
3. Let computer time out to sleep
4. Wake computer and continue to work without bringing Ps to the foreground.

Actual Result: After 1 to 10 minutes, Ps crashes. Autorecovery folder is empty. There is no crash log.

Expected Result:: No crash.

System: Win10 x64 1903/i7/24GB/AMD GPU
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gngcreative

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Posted 11 months ago

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David Dobish, Photoshop Engineering Manager

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Thank you for the report.  Are you getting the crash dialog?   The one where you can submit a crash report to Adobe.
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David Dobish, Photoshop Engineering Manager

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Also, are you by chance using a Wacom Tablet?