Photoshop CC 2019 : Crash when try to Print

  • 3
  • Problem
  • Updated 1 month ago
  • (Edited)
When I try to print this PSD file (https://we.tl/t-4KHDLIAIYo) the Photoshop is crashing without any error displayed. I am on Windows 10.and just upgraded Photoshop a few days ago.
Please check.

Thank you,
Bogdan
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Bogdan Dragomir

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  • frustrated

Posted 12 months ago

  • 3
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Layout Y Propaganda

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Same thing here, but for any file, on both PS CC 2019 and PS CC 2018.
Ctrl+P or File>Print = PS hangs with no message and has to be closed by task manager.
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Grant Denny

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Having the same problem.  When I attempt to print the program simply shuts down.  Adobe, fix it.
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Laksiri Chandrarathne

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Go to Youtube... wotch this video... 
You can fix it . well
https://www.youtube.com/watch?v=pnll2dl211c
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you hold down the spacebar when you select File > Print... does it work correctly?
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Layout Y Propaganda

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Well... I tried the spacebar-holding and it worked. The I tried without pressing the spacebar... and it worked. 
In short: it ́s working again and I don't know why, because I didn't update anything other than the normal windows updates.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Photoshop is unique from other applications in that it stores settings from the driver in the file.

If the driver settings are conflicting with a newer driver or printer (crashing the driver and taking Photoshop down with it), holding down the spacebar when you print flushes out the old settings and grabs new settings.
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Layout Y Propaganda

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Thanks for the advice... won't forget!
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Fernando Nanzer

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Still doesn't working here, even if I hold spacebar
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried completely uninstalling the print driver and reinstalling it? Do you have more than one printer driver installed?
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Fernando Nanzer

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Yes...already tried it and I just have one printer installed. After the last updating the problem continuing to happen.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What is the exact OS/version you're running? What is the printer model and driver version you're printing with?
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Fernando Nanzer

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Windows 10 Pro, Build 1803.
Epson L805, last driver version (2.50.00)
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Erica Denner

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Same problem. Have not been able to print from Photoshop CC for some time. Tried spacebar, tried rolling back a version, no luck. If I try to Print any file, Photoshop CC crashes (Adobe Photoshop CC 2019 has stopped working).
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have more than one printer driver installed? Have you tried completely uninstalling the print driver and reinstalling it?
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Erica Denner

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Under Control Panel > Devices and Printers, I have more than one printer (Adobe PDF, our physical printer). Does that mean I have more than one print driver installed? I have no idea which print driver I would need to reinstall. I cannot print from any Adobe CC products.
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Fernando Nanzer

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Hi Erica,

I think this other printers (Adobe PDF, Microsoft Print PDF, Microsoft XPS Document Writer and any other that you can have) doesn't need a driver because they are built-in on OS. I'm not sure about that information, but is what I think about it.

It's very weird only Adobe Apps crashed when try to print. I think they (Adobe) don't have any idea about what is going on and to avoid say that, they keep saying to reinstall driver, clear Adobe App preferences and etc.

Here in Brazil we paid an expensive bill to wear Adobe Photography Suite and don't have any support on our native language, need look for solution in some forum or blog and when try to send a complain to they, we don't even have acess to some e-mail or phone.

I'm migratin to ON1 Photo Raw and recommend to you do the same, if is possible to you. The support is better and as well the price.
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Laksiri Chandrarathne

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Go to Youtube... wotch this video... 
You can fix it . well
https://www.youtube.com/watch?v=pnll2dl211c

asankalayan@gmail.com

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Mandy Norris

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I am having this same issue. I've tried previous versions of Photoshop and nothing has worked. I thought it might have been an issue with my computer so I went and bought a new laptop since my other one was so old and it is doing it on the brand new one too.
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Laksiri Chandrarathne

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Go to Youtube... wotch this video... 
You can fix it . well
https://www.youtube.com/watch?v=pnll2dl211c

asankalayan@gmail.com

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Fernando Nanzer

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Hi Mandy,

I bearly believe that this problem isn't in your computer since more people have the same problem and the others softwares probably work well when you try to print.

For some reason this problem only occur on Adobe Apps and looks like they don't care too much about their customers problems. Like I said to Erica above, I'm migratin to ON1 Photo Raw and recommend to you do the same, if is possible to you. The support is better and as well the price.
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Laksiri Chandrarathne

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Go to Youtube... wotch this video... 
You can fix it . well
https://www.youtube.com/watch?v=pnll2dl211c

asankalayan@gmail.com
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Karen Grigoryan

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Same problem here. Please FIX IT!!!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you hold down the spacebar when you select File > Print... does it work correctly?

Photoshop is unique from other applications in that it stores print settings from the driver in the file.

If the driver settings are conflicting with a newer driver or printer (crashing the driver and taking Photoshop down with it), holding down the spacebar when you print flushes out the old settings and grabs new settings.
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Erica Denner

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Nope, crashes.
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Fernando Nanzer

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The problem continues here, too.
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GREGORY MINAKER

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photoshop is the only app that  won't print to my hp, it been working seamlessly until my last upgrade. 20.0.4. deadline and i am feeling screwed over my adobe.

crashes when i press print,.


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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What Printer model/Driver version? What OS? If you hold down the spacebar when you select File > Print... does it work correctly?
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Fernando Nanzer

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Epson L805, last driver version installed (2.50.00), Windows 10 Pro Build 1803. Holding spacebar don't chance anything. I already opened every link, tutorial, post, blog that I found on Google and nothing works.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Fernando, I'm not seeing any crash reports from you. please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

It may also help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Mary Roach

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Same issue with me. Holding down spacebar doesn't help. It doesn't happen with all images, but it does happen even after a system reboot, restart Photoshop, go straight to print and PS shuts down immediately. I can't print either the .psd or the .jpg of the picture I want to print. Lightroom prints it with no problem. Size of the .jpg is 12.3 MB. Size of the .psd is 215 MB. Printer is a Canon Pro-10.
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Mary Roach

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Note that the Crash Reporter doesn't appear when PS shuts down. I even made the change to the Windows 10 registry as suggested on that page, and then did a reboot. When I type Ctrl+P to bring up the print dialog PhotoShop just ... shuts down. No message, no Crash Reporter dialog, no nothing.
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Mary Roach

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Another update: I noticed on one page or another about plug-ins, and it occurred to me I installed ParticleShop recently which I purchased directly through Corel, not the Adobe plug-in page (for $10 more than the Adobe page). I tried uninstalling ParticleShop, which it says it completed. However, the extension remains on the menu, and the dialog box to open ParticleShop appears. When you click Launch, nothing happens, which indicates to me it was uninstalled but not completely. Attempting to print the file I want to print still shuts down PhotoShop, so I still don't know whether it's the extension or something else.
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Fernando Nanzer

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No crash reports are asked to be sended. The Photoshop just close without warning. Already try to print in my personal laptop and the same error occur (in the same Epson L805). I remove and install again the Epson Driver but the problem recour. 

Below the System Info like you asked.
Thanks for the effort.

Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725  x64
Number of Launches: 81
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.648
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3511 MHz
Built-in memory: 16359 MB
Free memory: 10476 MB
Memory available to Photoshop: 14966 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GTX 670"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="25.21.14.1967"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 670/PCIe/SSE2"
glgpu[0].GLRendererID=4489
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll"
glgpu[0].GLDriverDate="20190317000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="GeForce GTX 670"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="419.67"
clgpu[0].CLBandwidth=1.56275e+11
clgpu[0].CLCompute=662.785
License Type: Subscription
Serial number: 96040857624547190267
GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
Temporary file path: C:\Users\fnanz\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  D:\, 931,5G, 528,5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2018/11/13-18:07:21   79.603421   79.603421
   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805
   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.3.0   
   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181
   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.52.48027   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623
   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499
   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499
   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623
   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0   
   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470
   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623
   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424
   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424
   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623
   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194
   icucnv58.dll   International Components for Unicode   58, 2, 0, 0   
   icudt58.dll   International Components for Unicode   58, 2, 0, 0   
   icuuc58.dll   International Components for Unicode   58, 2, 0, 0   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0   
   LogSession.dll   LogSession   8.0.0.52.48027   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2018/08/06-15:20:35   79.600183   79.600183
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2019   20.0   
   Plugin.dll   Adobe Photoshop CC 2019   20.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop CC 2019   20.0   
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194
   SVGRE.dll   SVGRE   79.600623   79.600623
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0   
   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Accented Edges 20.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”
   Analog Efex Pro 2 5.0.1.61 - from the file “Analog Efex Pro 2.8bf”
   Angled Strokes 20.0 - from the file “Filter Gallery.8bf”
   Average 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Average.8bf”
   BackgroundFilter 5.0.1.61 - from the file “Background.8bf”
   Bas Relief 20.0 - from the file “Filter Gallery.8bf”
   BMP 20.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 11.2 - from the file “Camera Raw.8bi”
   Camera Raw Filter 11.2 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Chrome 20.0 - from the file “Filter Gallery.8bf”
   Cineon 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Cineon.8bi”
   Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Clouds.8bf”
   Collada 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Color Efex Pro 4 5.0.1.61 - from the file “Color Efex Pro 4.8bf”
   Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 20.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 20.0 - from the file “Filter Gallery.8bf”
   Craquelure 20.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 20.0 - from the file “Filter Gallery.8bf”
   Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 20.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 20.0 - from the file “Filter Gallery.8bf”
   De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”
   Dfine 2 5.0.1.61 - from the file “Dfine2.8bf”
   Dicom 20.0 - from the file “Dicom.8bi”
   Difference Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Clouds.8bf”
   Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”
   Displace 20.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 20.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “EazelAcquire.8ba”
   Entropy 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Export Color Lookup Tables 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Export3DLUT.8be”
   Extrude 20.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “FastCore.8bx”
   Fibers 20.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 20.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 20.0 - from the file “Filter Gallery.8bf”
   FineStructuresFilter 5.0.1.61 - from the file “FineStructures.8bf”
   Flash 3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Fresco 20.0 - from the file “Filter Gallery.8bf”
   Glass 20.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 20.0 - from the file “Filter Gallery.8bf”
   Google Earth 4 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Grain 20.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 20.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “HalideBottlenecks.8bx”
   HDR Efex Pro 2 5.0.1.61 - from the file “HDR Efex Pro 2.8bf”
   HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”
   HotPixelsFilter 5.0.1.61 - from the file “HotPixels.8bf”
   HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”
   IGES 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Ink Outlines 20.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 20.0 - from the file “JPEG2000.8bi”
   Kurtosis 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Lens Blur 20.0 - from the file “Lens Blur.8bf”
   Lens Correction 20.0 - from the file “Lens Correction.8bf”
   Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 20.0 - from the file “Liquify.8bf”
   Matlab Operation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “ChannelPort.8bf”
   Maximum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Mean 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Measurement Core 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MeasurementCore.8me”
   Median 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Merge to HDR Efex Pro 2 5.0.1.61 - from the file “HDR Efex Pro 2.8bf”
   Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   MMXCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MMXCore.8bx”
   Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “MultiProcessor Support.8bx”
   Neon Glow 20.0 - from the file “Filter Gallery.8bf”
   Nik Collection Selective Tool 5.0.1 - from the file “SelectivePalette.8li”
   Note Paper 20.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “NTSC Colors.8bf”
   Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”
   OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 20.0 - from the file “Filter Gallery.8bf”
   Palette Knife 20.0 - from the file “Filter Gallery.8bf”
   Patchwork 20.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”
   PCX 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “PCX.8bi”
   Photocopy 20.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “ChannelPort.8bf”
   Pinch 20.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Pixar.8bi”
   Plaster 20.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”
   PLY 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “PBM.8bi”
   Poster Edges 20.0 - from the file “Filter Gallery.8bf”
   PRC 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Radiance.8bi”
   Range 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Render Color Lookup Grid 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Export3DLUT.8be”
   Reticulation 20.0 - from the file “Filter Gallery.8bf”
   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”
   Save for Web 20.0 - from the file “Save for Web.8be”
   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”
   ShadowsFilter 5.0.1.61 - from the file “Shadows.8bf”
   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”
   Sharpener Pro 3: (1) RAW Presharpener 5.0.1.61 - from the file “SHP3RPS.8bf”
   Sharpener Pro 3: (2) Output Sharpener 5.0.1.61 - from the file “SHP3OS.8bf”
   Shear 20.0 - from the file “Standard MultiPlugin.8bf”
   Silver Efex Pro 2 5.0.1.61 - from the file “Silver Efex Pro 2.8bf”
   Skewness 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   SkinFilter 5.0.1.61 - from the file “Skin.8bf”
   SkyFilter 5.0.1.61 - from the file “Sky.8bf”
   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”
   Solarize 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “Solarize.8bf”
   Spaces 20.0 - from the file “Spaces.8li”
   Spatter 20.0 - from the file “Filter Gallery.8bf”
   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 20.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”
   Stained Glass 20.0 - from the file “Filter Gallery.8bf”
   Stamp 20.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   STL 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   StrongNoiseFilter 5.0.1.61 - from the file “StrongNoise.8bf”
   Sumi-e 20.0 - from the file “Filter Gallery.8bf”
   Summation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Targa 20.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 20.0 - from the file “Filter Gallery.8bf”
   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 20.0 - from the file “Filter Gallery.8bf”
   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”
   U3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Underpainting 20.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”
   Variance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   Viveza 2 5.0.1.61 - from the file “Viveza2.8bf”
   Water Paper 20.0 - from the file “Filter Gallery.8bf”
   Watercolor 20.0 - from the file “Filter Gallery.8bf”
   Wave 20.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “U3D.8bi”
   WIA Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “WIASupport.8li”
   Wind 20.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file “WBMP.8bi”
   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseStock.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\index.html”
   New Document  2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseTypekit.html”
   Home  2.6.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.6.1\index.html?v=2.6.1.2”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE
Photo of Jamie Freeman

Jamie Freeman

  • 1 Post
  • 0 Reply Likes
This has happened to me a few times, always after some sort of printer crash or power outage, always whatever file was open at the time. The ONLY thing that works for me to fix it is making a new file with the same specs as the old one, save it with a new name, and then go back to the one that crashes and duplicate the layers into the new file and save. No problems after that.
Photo of Fernando Nanzer

Fernando Nanzer

  • 12 Posts
  • 1 Reply Like
I try It here, but no sucessuful. Thanks for share
Photo of Nitin Gupta

Nitin Gupta

  • 1 Post
  • 0 Reply Likes
I was having the same problem. I reset all preferences and warning dialogs (screenshot attached) and the problem is now resolved. It happens due to a corrupt preference file.