Photoshop CC 2019 : Crash when try to Print

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  • Problem
  • Updated 3 days ago
  • (Edited)
When I try to print this PSD file (https://we.tl/t-4KHDLIAIYo) the Photoshop is crashing without any error displayed. I am on Windows 10.and just upgraded Photoshop a few days ago.
Please check.

Thank you,
Bogdan
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Bogdan Dragomir

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  • frustrated

Posted 5 months ago

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Layout Y Propaganda

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Same thing here, but for any file, on both PS CC 2019 and PS CC 2018.
Ctrl+P or File>Print = PS hangs with no message and has to be closed by task manager.
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Grant Denny

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Having the same problem.  When I attempt to print the program simply shuts down.  Adobe, fix it.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you hold down the spacebar when you select File > Print... does it work correctly?
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Layout Y Propaganda

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Well... I tried the spacebar-holding and it worked. The I tried without pressing the spacebar... and it worked. 
In short: it ́s working again and I don't know why, because I didn't update anything other than the normal windows updates.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Photoshop is unique from other applications in that it stores settings from the driver in the file.

If the driver settings are conflicting with a newer driver or printer (crashing the driver and taking Photoshop down with it), holding down the spacebar when you print flushes out the old settings and grabs new settings.
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Layout Y Propaganda

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Thanks for the advice... won't forget!
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Fernando Nanzer

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Still doesn't working here, even if I hold spacebar
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried completely uninstalling the print driver and reinstalling it? Do you have more than one printer driver installed?
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Fernando Nanzer

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Yes...already tried it and I just have one printer installed. After the last updating the problem continuing to happen.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What is the exact OS/version you're running? What is the printer model and driver version you're printing with?
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Fernando Nanzer

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Windows 10 Pro, Build 1803.
Epson L805, last driver version (2.50.00)
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Erica Denner

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Same problem. Have not been able to print from Photoshop CC for some time. Tried spacebar, tried rolling back a version, no luck. If I try to Print any file, Photoshop CC crashes (Adobe Photoshop CC 2019 has stopped working).
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have more than one printer driver installed? Have you tried completely uninstalling the print driver and reinstalling it?
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Erica Denner

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Under Control Panel > Devices and Printers, I have more than one printer (Adobe PDF, our physical printer). Does that mean I have more than one print driver installed? I have no idea which print driver I would need to reinstall. I cannot print from any Adobe CC products.
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Fernando Nanzer

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Hi Erica,

I think this other printers (Adobe PDF, Microsoft Print PDF, Microsoft XPS Document Writer and any other that you can have) doesn't need a driver because they are built-in on OS. I'm not sure about that information, but is what I think about it.

It's very weird only Adobe Apps crashed when try to print. I think they (Adobe) don't have any idea about what is going on and to avoid say that, they keep saying to reinstall driver, clear Adobe App preferences and etc.

Here in Brazil we paid an expensive bill to wear Adobe Photography Suite and don't have any support on our native language, need look for solution in some forum or blog and when try to send a complain to they, we don't even have acess to some e-mail or phone.

I'm migratin to ON1 Photo Raw and recommend to you do the same, if is possible to you. The support is better and as well the price.
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Mandy Norris

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I am having this same issue. I've tried previous versions of Photoshop and nothing has worked. I thought it might have been an issue with my computer so I went and bought a new laptop since my other one was so old and it is doing it on the brand new one too.
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Fernando Nanzer

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Hi Mandy,

I bearly believe that this problem isn't in your computer since more people have the same problem and the others softwares probably work well when you try to print.

For some reason this problem only occur on Adobe Apps and looks like they don't care too much about their customers problems. Like I said to Erica above, I'm migratin to ON1 Photo Raw and recommend to you do the same, if is possible to you. The support is better and as well the price.
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Karen Grigoryan

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Same problem here. Please FIX IT!!!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15259 Posts
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If you hold down the spacebar when you select File > Print... does it work correctly?

Photoshop is unique from other applications in that it stores print settings from the driver in the file.

If the driver settings are conflicting with a newer driver or printer (crashing the driver and taking Photoshop down with it), holding down the spacebar when you print flushes out the old settings and grabs new settings.
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Erica Denner

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Nope, crashes.
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Fernando Nanzer

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The problem continues here, too.
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GREGORY MINAKER

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photoshop is the only app that  won't print to my hp, it been working seamlessly until my last upgrade. 20.0.4. deadline and i am feeling screwed over my adobe.

crashes when i press print,.


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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What Printer model/Driver version? What OS? If you hold down the spacebar when you select File > Print... does it work correctly?
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Fernando Nanzer

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Epson L805, last driver version installed (2.50.00), Windows 10 Pro Build 1803. Holding spacebar don't chance anything. I already opened every link, tutorial, post, blog that I found on Google and nothing works.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Fernando, I'm not seeing any crash reports from you. please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

It may also help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.