Photoshop CC 2019 (20.0.0) doesn't auto-recover after a crash

  • 1
  • Problem
  • Updated 1 week ago
I updated from Photoshop CC 2018 to CC 2019 a few weeks ago.


Since then I have maybe three crashes and none of them auto-recovered anything.


I imported my settings when updating from CC 2018, and I've also double checked that my Preferences have Auto-save on, set to every 5 minutes.

The only thing a search turned up is this conversation from 4 years ago:

https://feedback.photoshop.com/photoshop_family/topics/how_to_recover_an_auto_saved_file_when_photos...

That is a much older version of Photoshop, but as in that discussion I do have my scratch disk set to my D: drive instead of the C: (boot) drive.

I had occasional crashes or hard shutdowns in CC 2018, and had files successfully recovered, so if it is the scratch disk location problem mentioned in that old conversation, it seems to be a bug that has come back from the dead.

I will try switching my scratch disk to my C: (boot) drive and wait for another crash and see what happens.

Pretty aggravating, losing hours of work.
Photo of Joshua Miron

Joshua Miron

  • 1 Post
  • 0 Reply Likes
  • Unhappy due to lost work

Posted 1 week ago

  • 1
Photo of Jon Murany

Jon Murany

  • 3 Posts
  • 1 Reply Like
There are so many bugs in the new CC 2019, that I have gone back to using CC 2018. I don't think Adobe should have released this version until it was DE-BUGGED!