Photoshop CC 2018: Floating document windows in fullscreen w/menu bar causes window to jump to center

  • 53
  • Problem
  • Updated 4 weeks ago
  • Solved
  • (Edited)
With the new release, the zooming mechanism has changed and it always behaves as if "Zoom Clicked Point to Center" was turned on when I am using keyboard shortcut (mapped to Wacom Pen). It works as expected when I'm zooming with scroll wheel.
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Pawel

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Posted 4 months ago

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Matthew Thomas

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Here is the fix that @eartho posted that works.


But, I'm not a fan of having Appication Frame on though. 
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Walter Gronli

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Like I said before - its nice when it works  - but is does not work on my machine ;-)
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steve cox

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That 'fix' doesn't work I'm afraid.
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Hannah Nicollet, Official Rep

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Hi Steve,

As I said below, this will be in the next release. In the meanwhile if eartho's workaround doesn't help you, there is the option of going back to a previous version. 

https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")

Thanks,
Hannah
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Alex Chau

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I'm having the same issue, and it's very annoying. Please don't center on zoom. Adobe, please provide a fix ASAP.
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Jim Norton Photography

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This reply was created from a merged topic originally titled Photoshop CC Update Glitchy.

Ever since I've done the latest update to PS CC, I've noticed that my image jumps around upon saving.  It's seem to be resetting to the centre position on the screen.  As well, the image sometimes flickers when saving, preventing me from working while saving. 

Anyone else having this issue? 

Thanks!
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anna mcallister

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Yes to both these things. Terrible.
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Tom Lin

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Patch your Photoshops. 11/14 patch released today seemed to have fixed it. So far anyway, hope I'm not too overzealous in posting this. Just really really glad lol.
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Dale Headrick

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I'm seeing some improvement—working smoothly and at is it should when I simply spacebar and give the image a little nudge one way or another.  But, when I give it a full scubby zoom—spacebar+command or +option—I get mixed results: choppy, flickering image and attempts at auto-centering.

I'm happy to see things improving (I've now reinstalled, and will keep working with 2018), but still BADLY need the scrubby zoom working properly again.

Working on a Mid 2011 27" iMac; 3.4 Ghz i7; 8gb memory; AMD Radeon HD 6907 1024mb
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Tom Lin

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Yea I'm seeing some jittery snaps too, now that I'm mid way into the work day. Definite improvement but still very clunky at times.
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Michael Dialynas

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Just installed the update and I still have the centred zoom problem...
Running on High Sierra on a Mac Book Pro 2015.
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Zander

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Thanks for the heads up. I'm on a similar setup, so I will continue waiting for a fix.
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steckley

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Sounds like there's improvement, but I think I'll wait until the next update to go back to 2018.
Glad to know they're working on it!
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Chris Hiller

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Todays update is installed and it has fixed the y center alignment snap on Full Screen Mode With Menu Bar but the x center alignment snap still remains. Almost there.
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Zander

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In other words, don't upgrade. Sticking with 2017, still.
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Chip Dresner

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No improvement here on Mac OS High Sierra. Rats!!
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Tom Lin

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at all?
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Chip Dresner

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Not with the zoom to centre in full-screen mode with menu bar. Happens with zoom, new layer, merge layers, flatten layers, etc. I'm going to stick it out for the improved select and mask but it's still annoying that it happened in the first place and more so that the latest update failed to resolve the issue.

May I ask what OS are you using Tom?
(Edited)
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Tom Lin

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Sierra, but doesn't matter, it's still all happening on mine also.
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Alex Chau

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I don't see any change in my centre snapping on zoom after today's update. I just went back to CC 2017 until there's a confirmed fix in this thread.
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Tom Lin

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So throughout the day yesterday as I worked on different files I realized it was still doing the same exact annoying snapping as before. I was just too eager and hopeful about it being fixed. Sucks
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Pawel

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Photoshop team has to have some serious management issues. With the 19.0.1 update they even botched version number in the About box, so how are we supposed to expect a fix for the most annoying bug of the hasted CC2018 release...
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Zander

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Bugs with every release. Sad! What's the point of paying monthly subscription costs if we can't even use the software to its fullest extent when new versions are released? Reprimand management. Stuff like this should not be getting past QA.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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This zoom issue is still being worked on.

See this doc on the versioning snafu: https://helpx.adobe.com/photoshop/kb/photoshop-version-displayed-incorrectly.html
(Edited)
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Zander

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Nice comment edit removing your claim that the zoom issue will be fixed by the next update. Had to change that one quick, LOL...
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S. Haman

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With all due respect Jeffrey, support told me the same thing nearly a month ago. This is such a major issue for designers that work while zoomed in on items all day. It is literally un-usable with this glitch. There are so many comments regarding this problem online, it is inexcusable to not have corrected this in the latest update.
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Chip Dresner

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Thanks for the update Jeffery. Looking forward to it BIGTIME!   :O]
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stephan

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This reply was created from a merged topic originally titled Image snapping to center screen in photoshop2018.

Hello,
 Since the latest update to/for Photoshop2018, I find that whenever I am working on any file it automatically snaps to the center of my screen at random times. 
Has this happened to anyone else?
If this is not a bug , and if this a new feature how can I turn it off?

I would really appreciate any feed back to this issue. Thank you.
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James Godish

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This reply was created from a merged topic originally titled Since Photoshop CC 2018 update, image now snaps to center..

Since Photoshop CC 2018 update, image now randomly snaps to center when working in a section of it. It's driving me nuts. Also, a mask will randomly appear and going back in history doesn't fix. Mac Pro Mid 2010. OS 10.11.6. Never had a problem with an update before.
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Nijntje

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BTW. you ALWAYS have this bug when working on a 4k Screen with "200% UI scaling". Even with the older version of Photoshop. I tried to go back one version, hoping this one might work on my 4k screen, but NO IT DOESN'T.

So if you have, like me, bought a Laptop with a 4k screen ESPECIALLY for graphicall work, because you have more detail and sharpness, brace yourself for a BIG BIG DISSAPOINTMENT in Photoshop.

Btw. I seem to be the only Windows user here... but since this all happens on the same codebase, we might share the same problems.
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Barry Craig

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This is the most infuriating bug, just wanted to add my voice in the hope this gets some attention.
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steckley

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I agree.  I've had this window open all weekend while using the rolled back 2017 version, hoping they get it together and fix this.
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Vincent Morin

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What's the update on this?

This ridiculous bug is very annoying and should have been fixed by now...
(Edited)
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eartho

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was patched a week or two ago...
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Hayden Wood Photography

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It still hasn't been fixed. I just updated Photoshop and tested it to be sure before replying here and the problem still exists. Zoom works fine when in "Full Screen Mode", but not in "Full Screen Mode With Menu Bar". The canvas still snaps to the centre of the screen when zooming out from a corner, for instance, as soon as the full width of the canvas comes into view and you let go of the animated zoom, the canvas jumps into the centre. When in "Full Screen Mode", the zoom focus point remains stable and allows you to pan the image into the centre of your screen if you want to. Please fix this super frustrating bug. Working in Full Screen mode has it's annoyances when you're working quickly and need to access the menu bar. Many small frustrations per day can lead to a really negative working experience. I'll continue using cc 2017 until this issue has been resolved.
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Vincent Morin

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Hayden: exactly
eartho: I am running all the latest versions (adobe, mac os, wacom) on a 2013 macbook pro and the bug is still there
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eartho

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what are your prefs set to? Application Frame on or off? Fullscreen tabbed? etc...
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Hayden Wood Photography

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Application frame and tabs off. Can’t stand either of those being on. That does bring up another issue that I’ve been ignoring for a few photoshop versions now though. When cycling between 2 or more files using quick keys, the image used to stay in the exact same position as it was when cycling back to it (great for comparing 2 files quickly) but now when cycling through files, the position of the image always drops to the lower right corner of the screen so a lot of the image is not visible. This problem is “fixed” when using tabs, but I can’t stand using tabs otherwise. Anyways, back to this issue that’s not so easy to ignore, I’ve tried many preference combinations with no improvement to the zoom tool.
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Hayden Wood Photography

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eartho, is the zoom tool working perfectly for you?
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eartho

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hayden, yes with osx 10.11.6 and ps 19.0.1, i don't have the zooming/snapping issue and never have. I work exclusively in non-appframe, fullscreen mode with no problem.

however! i do have a mbp with 10.12 and after installing the update, the bug is still very much alive! 
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steckley

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Oh man, this STILL isn't fixed??  Sticking to v2017.... Unbelievable.
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Nijntje

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I think they have A LOT, REALLY A LOT to do fixing all those 2018 bugs, also in Premiere, in After FX, in Indesign, and of course Photoshop.
The 2018 was a completely over-rushed release and maybe a bad idea of one of the financial management bigwigs who don't have a clue about software development, driving the developers insane.

Just take a look at the Adobe Stocks in the stock market. Notice something interesting? Like the stock going down... then the 2018 update and then the stock shooting up? I really really hope that this isn't a negative learning effect for Adobe or that any of this mess is associated with the stock market.
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Paolo Domeniconi

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I updated to 19.0.1, nothing change with this annoying bug. In full screen mode with menu bar still snaps to the centre. CC2017 was fine even without application frame and tabs. OSX El Capitan.
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steve cox

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This is a really annoying major hassle. I find the image is snapping to centre when I use keyboard shortcuts like '⌘J', '⌘E' etc. It even does this when I merge layers and even click on a different layer. Using the application frame with tabs does not solve the problem. Like others here, I hate the frame and tabs anyway and never work that way. Why isn't this fixed yet?
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Zander

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More like, "Adobe PhotoFlop."
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Thierry Delsart

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For me the trick works. MacBookPro 17" and macos High Sierra. Annoying anyway when not in "full frame with menu" where it's usefull.
There's a way to keep  several frames in the first screen mode instead of tabs, if you need so (as I do) it's draging the tab out to the center and it turns into a separate frame.
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Thierry Delsart

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Ooops, Not anymore, suddenly, back to snap to center even with the trick. Grrr!
(Edited)
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Stephen Joss

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I am finding this extremely frustrating.... Is adobe responding to this? Is it a bug or an application change? Personally I don't see the why this would be a change that helps workflow. Seems like such a fundamental oversight... Adobe what's happening?
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Hannah Nicollet, Official Rep

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Hi Everyone,

Sorry for the frustration over this issue. To give you an update, this will be resolved in the next release.

Regards,
Hannah
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Neal Stillman

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when might that be?
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Hannah Nicollet, Official Rep

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I'm sorry that I'm not able to give a precise date, but it will be in the next release, 19.1.
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Neal Stillman

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thx)
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Stephen Joss

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Thanks for the update! 
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Dale Headrick

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Thanks, Hannah!
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steckley

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Great- Thanks Hannah!
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steve cox

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This is good news...thank you Hannah.
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Thierry Delsart

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Nice to see Adobe is listening to the consumers and answer personaly. Thanks Hannah.
Please be so kind to let us know in this theme as soon as this version gets released. As you see, everybody here will be really happy when this gets fixed. Thanks
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Hannah Nicollet, Official Rep

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Thanks Thierry. I will definitely post to this thread as soon as 19.1 is live.
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Hayden Wood Photography

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Thanks for the update Hannah, it's great to know this is being taken care of!
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Mono Beach

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Do we know when this update or release will be available, this is ridiculously frustrating. 
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Hannah Nicollet, Official Rep

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Hi Mono,

I'm sorry that I'm not able to give a precise date (timelines are kept discreet since we are a publicly-traded company).

As I said above, the resolution for this issue will be included in the next release, 19.1.

If you'd rather go back to a previous version while you wait for the next release to come out, it only takes moments to install a previous version of Photoshop. 

https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")

Regards,
Hannah