Photoshop CC 2018: Not working with macOS High Sierra 10.13.1

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  • Updated 8 months ago
  • (Edited)
I've updated my operating system to the new High Sierra, and updated my adobe CC apps to the new 2018 release. Each time i click on Photoshop, I get this problem report. 

 

Its extremely frustrating as i use this program everyday for work. Has anyone else experienced this and found a work-around?
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Lisi Archibald

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Posted 8 months ago

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Warren Heaton

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Have you started any of the standard macOS troubleshooting steps?

I usually go in this order:
- Restart.
- Use Disk Utility to run First Aid on any and all drives that are connected.
- If you have TechTool Pro 9.5, use that to repair disk permissions.  (Disk Utility no longer offers this feature).
- Try running PS CC2018 under a new user account (of all troubleshooting steps, this has to be the one that I like the least.)
- Restart in Safe Mode to check for 3rd party software conflicts.
- Uninstall and reinstall Photoshop.
- Reinstall macOS X.  (https://support.apple.com/en-nz/HT204904)  Ideally, have a current Time Machine backup or other backup (Carbon Copy Cloner, SuperDuper!, etc. or your Macintosh HD.  As long as you don't do a clean install, your Applications and Documents should be fine, but having a Macintosh HD backup provides that extra layer of protecting your files.
- Clean install of macOS, Creative Cloud and Photoshop.  You can do this on a USB3 or faster drive if you want to test this out before committing to it.  If doing this to your Macintosh HD, make sure you have  current Time Machine backup or backup of your Macintosh HD so that you can use Migration Assistant to restore your files easily.

This was off the top of my head.  I'm sure others will have some suggestions.




-Warren
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you haven't already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html We need to the full contents of the crash log to flow into our crash logging system to best troubleshoot.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like a damaged install. Have you tried uninstalling then reinstalling?
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Lisi Archibald

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Yes, i've tried uninstalling and reinstalling photoshop 3 times and i'm still getting the same problem come up.

I'll submit a crash report now.