Photoshop CC 2018: Randomly stops responding to clicks but not completely frozen per se (macOS, Sierra)

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  • Updated 7 months ago
  • (Edited)
I recently downloaded and installed Photoshop CC 2018, and
have been using it for a few weeks generally with no issues. However, a fewtimes, seemingly at random, it just stops responding to my commands for themost part. I can move mouse, mouse over different tools, which highlights them,but clicking on will not actually select them. And I cannot perform actionswith tools like using brush, etc. Using key commands will let me change toolsthough. I can also use key commands to use menu items, and can alsoundo them with Command + Z, but I cannot click on a step in history, and dragit to trash, nor can I select a layer or a tab.

I also cannot select a tab of a different open image.

Last time this happened, I saw my open image tabs, but whereselected image would be was empty. Was able to go to File>Open Recent,picked an image, open it, but then nothing was visible either- blank dark grey work space, but am able to see it in navigator window (see screen grab).


Activity Monitor does not show application is frozen, nordoes it show any recent hangs. Will try to keep track of what I am doing whenthis happens, but it is pretty random so far.

I would like to click on the images tabs, save work I havedone, then quit & restart Photoshop, but of course I can’t, so I willeither try to quit or force quit it.

And, to add insult to injury, I tried to post this, using latestChrome browser. I wrote post, then when it said to sign in to post, I did, butstill get same message to sign in. Signed in on a new page, went back to post, yeton Chrome I still can’t post this- the page does not recognize that I havesince signed in, & keeps telling me to sign in to post. When I click to “signin”, it shows I am signed in, but never lets me post. So I have to switchbrowsers to Firefox...
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Robert Ripps

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  • Frustrated, angry!

Posted 11 months ago

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Jesper Bache, Employee

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I have seen something similar to what to describe when I Hide and then later Show Photoshop. Are you using Hide/Show of Photoshop?
We are working with Apple on resolving that issue.
Jesper
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Robert Ripps

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Hi Jesper,

Yes, I often have to Option + click on the finder when in Photoshop to be able to see open finder windows. Usually I can only see one open window when I toggle from Photoshop to finder, but if I want to see them all, I have had to hide Photoshop.  Not sure If I had just done that when this occurred yesterday. I know I will have to use that command (or equivalent) as Photoshop does not let finder windows show properly when switching to finder.

Today, I tried to quit Photoshop using Command +Q – it gave me pop ups asking if I wanted to save changes to each file, but as it did not show me file in a tab, it did not show the history either, so it was hard to know if I wanted to save of not. After I made a choice for all 4, it did not actually quit Photoshop, but showed me the recent files browser window. I had to do Command +Q a second time to get Photoshop to actually quit.
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Robert Ripps

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I restarted Photoshop holding Shift to disable extensions. Checked Photoshop About Plug-ins menu, I now only see Camera RAW, and 7 ON1 plug ins, of which 3 seem to be duplicates. Not sure why ON1 were not disabled. I went to the open file, but am getting same behavior- I cannot click on layers, etc. Was able to use mouse to go to File>Open recent, and select a second image that opened into raw window. I clicked to open it, but as before, I do not see second image in its tab (which is show as selected), only first image I opened. And I cannot select tab of second, or do anything other than use mouse in menu or key commands.

I again tried to quit- this time it did show second opened image, I said not to save changes, and Photoshop immediately crashed!

So now Photoshop CC is totally unusable.

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Robert Ripps

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Same problem again, using Photoshop CC on & off for a while, option clicked on desktop to see some finder windows, as Photoshop seems to “overpower" finder windows even when not in Photoshop. Again, it is totally unresponsive, and I am in the middle of working on several open documents.

 

Another months and no one has any idea of how to solve this issue? Does Adobe? Why am I paying $120 a year for software that does not work???

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I think this is the same issue that Jesper is referring to https://feedback.photoshop.com/photoshop_family/topics/hiding-photoshop-sometimes-makes-it-irretriev.... We're working with Apple on the problem.
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Robert Ripps

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Hi Jeffrey,

Thanks for responding. I followed link & saw post from 9 months ago-  since then a newer version of Photoshop CC was released, but the problem still persists.

I am not always "hiding" Photoshop when this happens, but this time I did. I am on Sierra- OS 10.12.6, but everything else is up to date.

Since this has been going on for at least 9 months, what is likelihood of Adobe being able to solve this problem anytime soon? It is frustrating, as I recently updated to CC versions of Photoshop & Lightroom to solve issues I was having with stand alone versions, I am paying every month to rent these tools, but Photoshop becomes unusable way too often. I was encouraged to upgrade so I would have the latest and most sophisticated version of the software all the time, yet since upgrading Photoshop has given me nothing but trouble. And I can’t be the only one (or other) person who is experiencing this issue!

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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From what I understand it has more to do with the OS than Photoshop. (think it crept in somewhere during 10.12 and persisted through 10.13)
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Diogo Costa

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Hi, I have the same problem, is really frustrating having this problem. It Stops  suddenly. I have 10.13.3 OS