Photoshop CC 2018: Layers problem since upgrade

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  • Updated 10 months ago
  • Solved
  • (Edited)
I upgraded through CC last night and forgot to save 2017 so I am unable to work today due to a problem I am having with Photoshop cc 2018 and my Mac (running OS 12.5.6 Sierra---NOT High Sierra). Whether I duplicate a layer from another document into a new PS document or whether I embed a file into the document, I am unable to resize or move the items around to make a layout. It is like everything is all locked up.
So far, I have exited out of PS and then rebooted my computer to get a fresh start (twice) but nothing is helping the problem.
How can I revert to Photoshop CC 2017 and what would I do to uninstall 2018 and keep my current prefs and settings. If there is another solution, please advise. I am fully stuck until this is worked out.
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Lori Krout

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  • like I wish I hadn't upgraded

Posted 11 months ago

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David, Official Rep

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Howdy Lori,

What you're describing is pretty strange.  Would you be available for a web-hosted screenshare so I can help you get to the bottom of the problem this morning?  All you need is a phone and an internet connection.  Otherwise, if you have a video of the problem, it would be good to see in order to help find a fix for you.

Thanks,
David
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Lori Krout

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I was just coming back to update my msg  and I saw your speedy response. Thank you, David! Although I messed around with things for an hour in PS with several reboots, it *seems* to work ok now. Question, though. I have been holding off on updating my Mac OS to the new High Sierra for quite some time but want to know if Adobe has worked to make sure that the CC 2018 apps work well with High Sierra. I decided to go ahead with the upgrades to Photoshop, Illustrator and InDesign 2018 and still stay safe with my OS, but I have some odd behavior with iTunes now and am wondering if updating my OS is ok to do. Integration with my Adobe CC apps is super important to my work so want to do what is best. Do you have any advice on this? If you still think a session is worth a look on the Photoshop end, I am totally able to do that, but things seem ok at the moment with PS- fingers crossed!
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David, Official Rep

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Good morning, Lori.

Glad to hear this is working for you.  If there's no problem to demo, then a screenshare probably wouldn't be helpful.  If the issue does come back, however, please feel free to message me directly via the email I sent you.  I'm on Pacific time and generally free except late mornings.

As for High Sierra, we specifically did test with the prerelease version of that OS.  So upgrading should not be a problem.  There is only one High Sierra-specific bugs which I'm aware of -- it involves font enumeration, but manifests as a delay when accessing a couple of non-font-related dialogs.  We are working with Apple on a solution.  I'd say if you don't use a ton of fonts, then you're probably fine.

Thanks,
David
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Lori Krout

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I'm a designer so do use a lot of fonts. Because of that I'll dig into it more on that front, but I appreciate your time and great advice. I will be back in touch if something pops up as an issue with PS CC 2018, but i think I will be ok for now. Thank you for answering that question.
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alexandre becquet

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Hello, i'm working with all the CC 2018 apps on High sierra and everything is working. but if you have a problem with a version or need an older version just go in the CC app and choose other version and you will be have the choice to install to CS6 at CC 2017. And this for all the apps
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Lori Krout

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Great information, Alexandre. I appreciate this info. Question- it sounds that if you use all of the CC 2018 apps with High Sierra you probably use a lot of fonts, too. Have you had any issues like the ones David (Official Rep) mentioned? I  use a lot of different fonts but make sure that they are all validated by my system in FontBook first. I need to make sure I don't have font problems so I thought I would ask if you have had any.
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Grafton Cole

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I good idea is to use Suitcase Fusion to manage your fonts on Mac.