Since updating to the new photoshop cc 2018 I can't even open it - I get the splash screen then it freezes - so I can't even click on preferences. Lightroom Classic is being incredibly slow too but photoshop wont work at all. I have windows 10.
Posted 2 years ago
I am on an iMac os High Sierra with Photoshop CC2018 and it does the same thing to me. I don't use Lightroom though. Photoshop is so slow when (and if) I can actually manage to get it open. Which right now I can't even get it to run at all. And WHY are we paying so dearly for this program? Wish I'd never upgraded from CS5!!
I phoned Adobe. They did a screen share and deleted Creative Cloud and all the files associated with it. Then they reinstalled Creative Cloud and launched Photoshop from there. So far so good. I am able to open normally (ie: not opening Creative Cloud first) from the desktop and no issues.
I can't find a number to call for help!
I am having the same problem with PS2018 freezing. I still have PS2017 on my system, should I uninstall that?/
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
What OS are you on? Try restoring the preferences on launch using the keyboard shortcut: https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences
PS cc 2018 is an absolute mess. It takes nearly 3 minutes to open! I get a notice saying PS is not responding, but if I wait long enough it finally opens. It also crashes unexpectedly losing anything I haven't saved...so I have to save every move I make. They need to acknowledge the problems with this flawed update and fix them!
(Edited)
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
I'm not seeing any crash logs submitted from you to try and troubleshoot: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
The crash is minor compared to the time it takes to open PS and additionally to print anything. When I try to print from PScc it takes another couple minutes to open the print dialog. Help me with this. It's annoying.
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Are you using any custom profiles? When you're launching Photoshop, what does Photoshop say its loading (at the bottom of the splash screen)?
There is nothing at the bottom, but in the middle is says "Adding Extension...Halide Bottlenecks
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
It sounds like you may have a corrupt color profile. Are you using any custom profiles?
Hmmm. Not that I know of. How can I check?
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
are you on Mac or Windows? Do a google search for "troubleshoot corrupt color profiles" for instructions.
Mac
> PS cc 2018 is an absolute mess. It takes nearly 3 minutes to open! I
get a notice saying PS is not responding, but if I wait long enough it
finally opens. It>
This is really unfortunate, but I think it may be something with your setup or something you're using in PS that isn't all that commonly used, as I run PS 2018 all day on 2 older machines, and still have no crashes. Occasional slow downs, but I'm pushing it. Most people I know are also daily users without reporting frequent crashes.
I trust you do have your preferences set for Automatic Recovery? It's not fun losing even the minimum 5 minutes, so while I don't save every move I make, I do manually save if I've done anything that would be a real pain to reconstruct.
It does take a bit longer than I like to open on my slowest machine, but then again, on that machine I have way too many large preset files installed, and PS has to read all those in when it launches. Could that be affecting your launch times as well?
Have you tried resetting your preferences, and if that fails, reinstalling? You don't mention what your system specs are, but Adobe would need to know to help troubleshoot both your slow launch times and your frequent crashes—especially those. You can copy your System Info from the PS Help menu and post here if you can't resolve this with basic steps like resetting preferences (do be sure to save any presets you've not saved somewhere you can find them on your disk first). If you crash and get a Crash Report, that will help Adobe figure out what's going wrong, too.
Unfortunately, even something as obscure as a bad font can cause frequent crashes, so rather than staying frustrated with the situation, I hope you consider sharing more information so Adobe can try to help. If it IS a bug on their side, which it could be, they still need all the information you can provide to track it down. It may only occur under very specific and somewhat limited conditions that not everyone hits.
This is really unfortunate, but I think it may be something with your setup or something you're using in PS that isn't all that commonly used, as I run PS 2018 all day on 2 older machines, and still have no crashes. Occasional slow downs, but I'm pushing it. Most people I know are also daily users without reporting frequent crashes.
I trust you do have your preferences set for Automatic Recovery? It's not fun losing even the minimum 5 minutes, so while I don't save every move I make, I do manually save if I've done anything that would be a real pain to reconstruct.
It does take a bit longer than I like to open on my slowest machine, but then again, on that machine I have way too many large preset files installed, and PS has to read all those in when it launches. Could that be affecting your launch times as well?
Have you tried resetting your preferences, and if that fails, reinstalling? You don't mention what your system specs are, but Adobe would need to know to help troubleshoot both your slow launch times and your frequent crashes—especially those. You can copy your System Info from the PS Help menu and post here if you can't resolve this with basic steps like resetting preferences (do be sure to save any presets you've not saved somewhere you can find them on your disk first). If you crash and get a Crash Report, that will help Adobe figure out what's going wrong, too.
Unfortunately, even something as obscure as a bad font can cause frequent crashes, so rather than staying frustrated with the situation, I hope you consider sharing more information so Adobe can try to help. If it IS a bug on their side, which it could be, they still need all the information you can provide to track it down. It may only occur under very specific and somewhat limited conditions that not everyone hits.
I spent an entire morning on the phone with Adobe and got no results.
I see you've got Jeffrey with you. This site is pretty good at having Adobe staff show up to help you troubleshoot. I know it's not as quick as if their phone support can help, but they don't give up here if you don't.
Yes. I'm not giving up.
Well, I finally gave up and went back to cc 2017. They really need to get their act together.
Not sure why I moved to the subscription service. May go back to my CS3 as it worked so much better. I thought there would be great improvement over the old but turns out all I do is sit and wait. So unimpressed.......
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Hi Julie, sorry you're having trouble. I've asked an agent to reach out to you directly. In the meantime, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply
(Edited)
Thanks everyone for your posts. I'm sorry we're all having issues. Mine started when I updated PS 2019. Now all of my Adobe Cloud Suite products hang up on the load screen and I have to force quit them. I'm on Mac Mojave 14.2.2. I'll keep checking in with this feed and if I find a solution, no doubt I will share with the group.
(Edited)
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
When Photoshop launches, it lists what step it's on at the bottom of the window (like loading plug-ins, fonts, etc). Does it get stuck on a particular step?
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
Uh, Jeff. How does anyone get to System Info if the app won't launch? Isn't that what Mr. Mauro is saying?
Unfortunately, it quickly jumps from the splash screen to opening but just sits on a black screen with the mouse pointer spinning colorfully. It then gives me the notice that it is unresponsive. I tried opening up After Effects and Premiere and the same thing happens. Everything was working fine until I updated Photoshop 2019 v.20 to the update. I uninstalled it, re-installed it. Even uninstalled and re-installed the Adobe Cloud Services app and nothing works now.
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
OK, so it sounds like it's stuck on loading the home screen. I might have an agent reach out directly with you to troubleshoot.
Thank you Jeffrey. That's very much appreciated.
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Looks like Larry's issue was caused by a dock hardware conflicting with Automatic Graphics Switching on macOS. Disabling Automatic Graphics Switching solved the problem.
I am having the same issue, it won't even acknowledge me double clicking to open the program. I am able to open AI and INDD. How do you disable Automatic Graphics Switching? I have Mojave 10.14.3 on my desktop, Creative Cloud subscription (so 2019). It works on my laptop (Mojave 10.14.2) Thank you.
(Edited)
I am having the same problem! Lightroom Classic CC opens with no issues, but Photoshop CC on the other hand is impossible to open. I've tried everything to intalling and uninstalling every version to no avail.
The Photoshop tabs are all dimmed out so can't click anything and having to resort to Force Quit every single time. I'm using Mac - High Sierra btw! Any help would very much be appriciated. Thanks
The Photoshop tabs are all dimmed out so can't click anything and having to resort to Force Quit every single time. I'm using Mac - High Sierra btw! Any help would very much be appriciated. Thanks
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Can you post a screen shot of the "tabs are all dimmed"? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
Hi Jeffrey, as you can see from the image the the help tab options are all dim as are the rest. Is there another way to get the 'System Info'? Many thanks
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
No way to get the Photoshop system info without that menu item.
Is it like this when you just launch the app? or after you try and open an image and try to do some work?
Is it like this when you just launch the app? or after you try and open an image and try to do some work?
It's like this when I launch the app and open any file.
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Is this possibly what you're seeing? https://helpx.adobe.com/lightroom/kb/edit-in-photoshop-command-not-working.html
I've asked a support agent to reach out to you directly.
I've asked a support agent to reach out to you directly.
Thanks Jefferey, in Lightroom the ‘edit in Photoshop’ is not greyed out, it is clickable but nothing happens as Photoshop will not open even that way.
I had the same issue as you guys (see above posts) and the only thing that got both Photoshop and Lightroom to work was to completely reinstall the operating system. I was on support for hours and nothing worked until a clean reinstall of High Sierra. I backed up everything and cleaned out my whole HD. I know this is not what many of you probably want to hear but it was the only thing that got everything working again. Since then I’ve had no issues. Hope this helps.
My operating system is Mojave.
