Photoshop CC 2018: Inverted horizontal scroll bug (Windows 10)

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  • Problem
  • Updated 3 months ago
  • In Progress
  • (Edited)
This is basically a repeat of someone else who posted this bug 5 months ago and never got a response. I however am not on a surface book it's an Asus Zenbook if that matters.

I myself have been dealing with this problem for at least 5 months probably longer and I AM SO TIRED OF DEALING WITH IT. Please fix this problem!!!!!

In the settings for Windows 10, you can reverse the vertical scrolling direction of the trackpad.

 

Normally, this has no effect on the horizontal scrolling direction. For example, in Illustrator and other programs, when you use two fingers to swipe left, the viewing area moves to the left (i.e. the document moves off to the right). This is the behavior of every program on the planet, Windows and Mac, except for Photoshop.

 

What happens now in Photoshop is that the horizontal scroll is also incorrectly reversed if you choose to reverse your trackpad's vertical scroll direction. This is clearly a bug as the behavior doesn't take place in any other Adobe products.

 

Someone mistakenly must have used the vertical reverse flag to also multiply the horizontal scrolling distance * -1. It's extremely annoying and counter-intuitive when trying to move around images. Please fix!

Here's a link to that bug:
https://feedback.photoshop.com/photoshop_family/topics/photoshop-cc-2018-reverse-scroll-bug-in-win10...
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Jason Hammond

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  • frustrated

Posted 12 months ago

  • 8
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Quinn Battersby

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This is same with me - this is a bug and must be fixed. I am on an XPS 15 and it is ridiculous this still exists.
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Meghan Ralston

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I've been having this same problem since October 30, 2017, when I got a PC laptop that runs Windows 7.
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Shekhar Somani

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I have the same problem with Dell XPS and Adobe CC latest.
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Brad Nathanson

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Same problem here. So frustrating! Dell Inspiron w trackpad, Adobe CC w latest updates.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Thanks. Engineering is investigating this issue.
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Quinn Battersby

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I had multiple emails back and forth with support and apparently engineering. First they couldn't understand the problem. I had explained it and provided a diagram. I than filmed it and sent them a video. After many emails back and forth I was told this is the expected behaviour despite it working properly in Adobe XD. Extremely infuriating that a bug like this exists in the software for so long. We are merely held hostage by the fact we need Photoshop.