Photoshop CC 2018 failed to initialize because there is not enough memory or RAM. I have plenty of RAM

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  • Updated 2 months ago
Photoshop will try to open, but then I get a message that says there is not enough memory or RAM. My computer is brand new and I've been able to work on Photoshop for the last 2 weeks no problem. I downloaded some new brushes, but that's about it. I have uninstalled and reinstalled twice. I have read through some posts with similar problems, but they're not making a lot of sense. I can't find a preference folder to reset, and I have no idea how to adjust how much RAM Photoshop is using. Please help!
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Shelby Odneal

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Posted 8 months ago

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Cristen Gillespie

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It would help if you would say what OS you're running and give us some basic specs on your new computer. But if you ran just fine for 2 weeks, either some other app is conflicting or hogging your RAM, or there is corruption.

To delete corrupt preferences and start fresh, first save any presets you have created to someplace on your drive where you can find them again (just in case), and then quit Photoshop. Hold down Cmd-Opt-Shift or Ctrl-Alt-Shift, while clicking on the executable file in your Photoshop Application folder (or icon on your desktop if you have one there) to relaunch Photoshop. A dialog will pop up asking if you want to delete your settings. You do. Photoshop will then proceed to launch and you will be back to factory defaults.

You probably won't want to adjust the RAM from the default if you really do have enough, but you'll find where to set it in Preferences > Performance.

Just one more thing to keep in mind. You say your computer is brand new and been running a couple of weeks. This is when components that have a problem are likely to fail. You may have bad memory sticks, or unfortunately, any number of other issues.

If resetting your Preferences with the keyboard shortcut launch doesn't clear things up, come back and tell us more about your OS and system, and someone here will try to help you figure out whether your installation of Photoshop is a problem, you have something conflicting, or you should take your computer in (you're still under warranty) to have them run a full diagnostic test.
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Katie Lyver

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same problem. I tried Ctrl-Alt-Shift and delted the setting and still wont launch photoshop.........
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Katie Lyver

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same problem. I tried Ctrl-Alt-Shift and delted the setting and still wont launch photoshop.........
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Sandy Ogilvy

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actually couldn't even use preferences. It tells me that  an integer between 8 and 96 is required and won't let me do anything. 
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Jerry Syder

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Did you update to the most recent version? If it doesn’t show in the Creative Cloud app, then do a restart or click check for for app updates