Photoshop CC 2018: Doesn't print the labels

  • 2
  • Problem
  • Updated 6 days ago
  • Solved
  • (Edited)
The newest version of Photoshop doesen't print the Labels. Often, printing work previews for verification purposes, I check "Label" option to print the filename on the top of the page. It doesn't work properly.
Photo of Tomasz Połetek

Tomasz Połetek

  • 7 Posts
  • 6 Reply Likes

Posted 2 years ago

  • 2
Photo of David

David, Official Rep

  • 3346 Posts
  • 545 Reply Likes
Howdy Tomasz,

Are you running Windows or Mac?

Thanks,
David
Photo of Tom Attix

Tom Attix, Employee

  • 62 Posts
  • 21 Reply Likes
Tomasz-

Could you post a screen shot of the print window, showing the preview and the settings
Photo of Tomasz Połetek

Tomasz Połetek

  • 7 Posts
  • 6 Reply Likes


It's windows. As you can see the label is visible in preview window, but the print-out lacks it.
(Edited)
Photo of Tom Attix

Tom Attix, Employee

  • 62 Posts
  • 21 Reply Likes
Tomasz, thanks for the image. You are correct, I was looking to see if it showed in the preview. I'll take a look at this and see if I can reproduce it. From your description, the labels did print in the last version of Photoshop?
Photo of Tomasz Połetek

Tomasz Połetek

  • 7 Posts
  • 6 Reply Likes
Yes, the previous version was working fine.
Photo of Tomasz Połetek

Tomasz Połetek

  • 7 Posts
  • 6 Reply Likes
Hello there,
I've updated the Photoshop to the latest version. I'ts better, but not perfect ;)
Photo of Tomasz Połetek

Tomasz Połetek

  • 7 Posts
  • 6 Reply Likes
After the yesterday update the issue is still there. :(
Photo of curt robison

curt robison

  • 7 Posts
  • 1 Reply Like
I am also having this issue, Had to install on new computer and since then having this issue. I spent all day Friday on the phone with Adobe and my RIP people of course they were both blaming each other. at least it is still printing but writing all the info is getting old and time consuming. The Photoshop Expert told me friday that i need to put my Channel information into layers and print it that way. I could not get him to understand that Photoshop does not print layers it only prints channels???
Photo of T-Shirts Ink and Mor

T-Shirts Ink and Mor

  • 1 Post
  • 1 Reply Like
Ditto " "
We are having the same issue. The labels are vital for us when we print films for screenprinting.
(Edited)
Photo of Tomasz Połetek

Tomasz Połetek

  • 7 Posts
  • 6 Reply Likes
Now, instead of filename, Photoshop prints vertical lines: ||||||||||||||||||||||||||||||||||||||||||||||
Photo of Richard Johnson

Richard Johnson

  • 1 Post
  • 1 Reply Like
Has anyone found a solution to this problem
Photo of Tomasz Połetek

Tomasz Połetek

  • 7 Posts
  • 6 Reply Likes
Two updates and it still doesn't work. :(
Photo of gary

gary

  • 1 Post
  • 0 Reply Likes

Was this issue ever resolved? If so, how?

Photo of curt robison

curt robison

  • 7 Posts
  • 1 Reply Like
I HAVE HAD THIS PROBLEM FOR OVER A YEAR AND SEVERAL UPDATES STILL NO RESOLUTION???
Photo of curt robison

curt robison

  • 7 Posts
  • 1 Reply Like
Questioning this Again, do we not have a resolution for this?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15832 Posts
  • 2432 Reply Likes
Are you still having an issue with Photoshop 2020?
Photo of curt robison

curt robison

  • 7 Posts
  • 1 Reply Like
YES, I have had this issue now for years.
Photo of curt robison

curt robison

  • 7 Posts
  • 1 Reply Like
Just checked i am still on 2019, has it changed for 2020? had not noticed a new update.
Photo of curt robison

curt robison

  • 7 Posts
  • 1 Reply Like
FYI just updated to version 20.0.7 2020 must not be released yet. but after i updated i am still having same issue. We must have these to identify our channels for printing.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15832 Posts
  • 2432 Reply Likes
2020 (version 21.0) was released earlier this week.
Photo of curt robison

curt robison

  • 7 Posts
  • 1 Reply Like
i just checked my creative desktop cloud and i am on the current version but it is not the one you described. will the new update take care of this issue when I can load it?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15832 Posts
  • 2432 Reply Likes
Choose Help > Updates from the Creative Cloud desktop app.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15932 Posts
  • 2481 Reply Likes
Official Response
This issue should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.