Hello everybody, I've just updated my Photoshop and Lightroom to CC 2018, Lightroom seems to work correctly (even if I can't find some old feature, might need to dig a bit deeper), but Photoshop is just giving me problems over problems.
When I try to "Edit" a photo firstly adjusted in Lightroom, it shows just a black picture, or the transparent background:
As you can clearly see from the layers, the image looks alright there.
This happen even if I try to manually open the image from Photoshop, or if I try to edit the RAW picture from Photoshop and then edit it (it let me edit the RAW picture but, once opened, it just shows a black picture or the transparent background).
The same problem happens if I try to open a simple JPG or PNG image.
In the homepage of Photoshop I can see the images as they should be:
I've already tried to remove the "Use graphic processor" from the preferences and restart Photoshop, but it didn't change the result.
I've even tried by uninstalling it and reinstalling it, still without success.
Any suggestion please?
Thank you all
When I try to "Edit" a photo firstly adjusted in Lightroom, it shows just a black picture, or the transparent background:
As you can clearly see from the layers, the image looks alright there.
This happen even if I try to manually open the image from Photoshop, or if I try to edit the RAW picture from Photoshop and then edit it (it let me edit the RAW picture but, once opened, it just shows a black picture or the transparent background).
The same problem happens if I try to open a simple JPG or PNG image.
In the homepage of Photoshop I can see the images as they should be:
I've already tried to remove the "Use graphic processor" from the preferences and restart Photoshop, but it didn't change the result.
I've even tried by uninstalling it and reinstalling it, still without success.
Any suggestion please?
Thank you all
Posted 2 years ago
Hannah Nicollet, Quality Engineer
I just got help from Adobe. Turns out it was a graphics driver update that was needed. Opens perfectly now.
so what are the steps to update the graphics driver?
Yes please!
You can find what graphics card you have by opening Control Panel and clicking on Device Manager. Your graphics card is listed under Display adapter. Go to the website for your computer (and/or your graphics card in your computer) to search for driver updates or search online, then download and install them. I have Dell and they have a link for driver updates.
I had the same problem (or it sounds like it, from all these descriptions), but it happened right after Windows 10 installed a large update. Resetting preferences in Photoshop didn't help. Installing a graphics driver update didn't help. What finally did it for me was going into Photoshop preferences, and under Performance, unchecking "Use Graphics Processor." I'm waiting to see what unintended consequences this fix has, but so far, it's working well enough--I can see and edit my images again.
This worked for me , instantly! Phew.
(Edited)
This (unchecking "Use Graphics Processor") also worked for me. Double "Whew".
This worked for me too. Thanks!
unchecking Use Graphics Processor worked for me too! thanks MaryMc!
Worked for me as well!
I just updated the amount of RAM PS could use -- moved it from 62% up to 72% and now a bit better. This never happened with prior PS's to CC. This was via PS Preferences.
(Edited)
I'm having the same problem. It's transparent sometimes, all black others. The image looks just fine in the layers panel. This is very frustrating; my graphics drivers are up to date.
Did you try unchecking Use Graphics Processor, and you're getting these useless previews? Eventually, our cards stop being supported, so even if our drivers are as new as it gets for that version, the card itself might not be.
And/or have you tried deleting Preferences (see the link for instructions further up this thread from Hannah Nicollet). Are you on the latest PS version? If you've answered yes to all these and no luck, it will help Adobe Staff figure out what's going on if you post more information about your system, graphics card, and OS.
And/or have you tried deleting Preferences (see the link for instructions further up this thread from Hannah Nicollet). Are you on the latest PS version? If you've answered yes to all these and no luck, it will help Adobe Staff figure out what's going on if you post more information about your system, graphics card, and OS.
It's a VERY COMMON PS issue that Adobe introduced. Sad to say. I fixed mine my updating PS's preferences, using over 70% of RAM now. Previously was just 60% and about 35% of the images I clocked on in Bridge showed up all black in PS. It's been going on for nearly a year. Now solved.
(Edited)
Hannah Nicollet, Quality Engineer
Hi Ken,
It's solved now simply by allocating more RAM to Photoshop in Preferences?
Hannah
It's solved now simply by allocating more RAM to Photoshop in Preferences?
Hannah
YES -- Preferences--- Performance. I moved the slider over to above 70%. Let me check. Yes, mine is at 73%. Seems to have fixed it. :)
Maranda Harper
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging