Photoshop CC 2018: Crash on High Sierra (macOS)

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  • Updated 1 month ago
  • (Edited)
Hello, sometimes Photoshop CC 2018 crash without reason, maybe 5 or more files open at same time. And when i restart it about 4 or 5 recent files desappears. Autosafe don't work.
I'm on a MacBookPro 2016 with MacOs High sierra beta 10.13.2 (17C60c)

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alexandre becquet

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Posted 6 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Alexandre, have you submitted any crash logs with your email address? If not, please do: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
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alexandre becquet

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Hi i would like but crash log don't appear. Photoshop crash and that's all, no message, file save open at the relaunch of photoshop.
If i have one i submit it as soon as can ;)
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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There's a note in the thread I linked to above to have crash reporter pop open if you disabled or selected do not show the dialog:

If you don't see the Crash Reporter dialog appear, you may have selected an option to not show the dialog. To set the preference to "Always show this dialog," see Changing Settings for Adobe Crash Reporter.
(Edited)
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Cindy Shields

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Getting a lot of ps crashes. I always send logs. This is a problem. (Getting crashes with Adobe Acrobat pro DC with High Sierra too)
(Edited)
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Bruce MacPherson

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I'm using High Sierra (10.13.2) and have had several crashes in Photoshop CC 2018. What's worse, when I go back to open the file I get a "Cannot open file due to program error" message. So, far, I have lost about 10 files!!!! I cannot keep redoing work. Please help.

I send crash reports.
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Daby Zainab Faidhi

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I am having same problem, PScc2018 is keep crashing, each time i try to open a file or save, it quits without any notice...boom like that...and I have to keep repeat the work and re-load my brushes preset all over from the start.....so annoying .....please help 
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C.J. Messina

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I have the same problem with PS element 10.   Why is Apple not fixing this issue.  This has been going on for a while now.  I have seen a lot of posts about this issue.  APPLE PLEASE HELP.
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iCreative Kid

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Photoshop CC 2018 crashes on MacOS High Sierra with the following log every time I try to open :( Cant do any work. i am stuck!!!!! :(

Process:               Adobe Photoshop CC 2018 [2648]
Path:                  /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/Adobe Photoshop CC 2018
Identifier:            com.adobe.Photoshop
Version:               19.1.2 (19.1.2.566)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Photoshop CC 2018 [2648]
User ID:               501

Date/Time:             2018-03-15 17:23:48.582 -0400
OS Version:            Mac OS X 10.13.3 (17D102)
Report Version:        12
Anonymous UUID:        C495C317-FC3A-AAA3-AA68-9A8CD88D20B2


Time Awake Since Boot: 6900 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
  Referenced from: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/Adobe Photoshop CC 2018
  Reason: image not found

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Model: iMac13,2, BootROM IM131.010F.B00, 4 processors, Intel Core i5, 3.2 GHz, 24 GB, SMC 2.11f16
Graphics: NVIDIA GeForce GTX 675MX, NVIDIA GeForce GTX 675MX, PCIe, 1 GB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.21.190.16.1a2)
Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
USB Device: Flash Drive
Thunderbolt Bus: iMac, Apple Inc., 23.4
(Edited)
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paul nash

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I have the same problem Photoshop crashes intermittently and I lose all my work. This appears to happen a lot when I use smart objects and also when using NIK software and Topaz filters. I am on Sierra also and the latest version of photoshop
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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