Photoshop CC 2018 cannot launch, nvidia openGL issue

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  • Updated 2 years ago
I am using Windows 10, Intel HD Graphics 630 and NVIDIA Quadro P3000(notebook) with the latest drivers(and being re-installed for many times). 

I have reinstalled the Photoshop for many times as well but it still freezed when I launched it.

After patiently waiting for about 1min, a window will pop out saying " Problem with NVIDIA open GL,  unable to communicate with display driver. The application must close Error code:2 "

I have searched online and tried almost every solution, including change NVIDIA card to Best performance mode, disable the Intel card, switch to basic drawing mode in photoshop, reduce the resolution of the display to 1920*1080(previously was 4k). But none of these solved the problem. Someone online said this communication lost issue with NVIDIA card is because the large workload that sent to the GPU which cannot be handled timely. But I found the usage of my NVIDIA GPU is just 0% when Photoshop is launching followed by freezing. Also, Quadro series are professional graphics cards which are aimed to process intensive graphics tasks. So I don't think Photoshop should be a burden to it. What is even weird, I cannot even launch it successfully if I choose to only use CPU to render in the Photoshop. And some other products of Adobe, such as Premier, Photoshop CC 2017(older version), fails to launch as well. 

Thanks for your reading! Any replies are appreciated!
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Jack Pan

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  • desperate and frustrated

Posted 2 years ago

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Steve Lehman

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Hey there Jack,   

This is not a Photoshop problem.   I believe it's a video hardware problem.  Sounds like the gaming card.  Replacing or updating the driver was helpful but not a fix.  Nivdia is a good make, but my last look at their site shows a few of their card models were replaced or recalled in the past.   You need to contact Nvidia.   I can't help with this one.  

It won't be helpful, but I do have a smaller Nvidia gaming card on a Dell, Windows 10, with Photoshop in many versions, and my monitor is not a 4k.   I don't game anymore but still, I have my gaming keyboard.  Once we go to a gaming keyboard, we never go back, right?   Nivdia should support this.   It's a hardware problem.  

Good luck, and happy computing.   
Steve Lehman, mcse   
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Jack Pan

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Hey Steve,

Thanks for your considerate reply! Maybe I should also send the feedback to NVIDIA. But there is one thing that ONLY Adobe products will not function well, other software like 3d max work well with my Quadro P3000. And I didn't find any other problems when playing games which require large gpu resource. So I am still wondering why only Adobe products(Photoshop, Premier, etc..) cannot work.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The two drivers, between Intel and nVidia, can create conflicts. First, make sure the nVidia driver is up to date from the nVidia site, You can rectify the conflict by either setting the nVidia card as the primary card for Photoshop or completely disabling the lower powered Intel card. Instructions here: GPU and graphics driver troubleshooting steps