Photoshop CC 2018: An integer between 96 and 8 is required. Closest value inserted. "Could not complete your request because there is not enough memory (RAM)"

  • 22
  • Problem
  • Updated 2 months ago
  • Solved
  • (Edited)
Photoshop has become suddenly unusable. Almost every tool gives me an "Out of memory (RAM)" error and when I try to open the Performace pane I get the error in the title. I cannot get inside the settings, as this error keeps on popping up. I tried everything (reinstalling PS, deleting everything (including preferences), updating PS, updating Windows 10, switching to the latest Insider Preview). Nothing fixes this error.

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Nicola

  • 4 Posts
  • 1 Reply Like
  • frustrated

Posted 7 months ago

  • 22
Photo of Pete Green

Pete Green, Customer Advocate

  • 710 Posts
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Official Response
Hi all,

We've release an update to Photoshop CC, version 19.1.5, which includes a fix to this issue. 

To update Photoshop CC to 19.1.5, click "Update" in the Creative Cloud desktop app next to Photoshop CC.
More detailed instructions for updating

 

Note!! After Updating, to allow Photoshop to manage memory, remove the Registry key you added for 19.1.4:

If you were using Photoshop CC 2018 (19.1.4) and added the Registry entry to fix the Invalid Numeric Entry issue, you’ll want to remove that registry key after installing this 19.1.5 update.
More info on what to do here

If you would like assistance removing this Registry key, please Contact Support.

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Hannah Nicollet, Official Rep

  • 632 Posts
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Official Response
Hey Everyone,

Photoshop 19.1.5 is now available! This is the update that includes the fix for this issue.

If you changed your registry, you will want to return it to it's unedited state. The documentation that explains this is here: https://helpx.adobe.com/photoshop/kb/invalid-numeric-entry-integer-96-8-required-photoshop.html

Thanks to everyone who participated in helping solve this issue. Please open your Creative Cloud and select "Update" beside Photoshop and let us know how it goes!

Regards,
Hannah