Photoshop CC 2018: 'AdobeCRDaemon quit unexpectedly.’ every time when launched

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  • Updated 8 months ago
As the title says, as soon as I installed CC 2018, I started getting this error every time I launch the app. Using macOS 10.13 on an iMac.  Have been using PS almost two years on this same mac, never had this problem until CC 2018 showed up.

An Adobe support person on twitter told me that to solve this, Adobe recommends logging in as admin, which I didn't believe. I asked for a link to an official Adobe document stating this and never heard back from him.

Of course, I'm not going to log in as admin to edit photos on my Mac, and since it never happened before, the only thing that changed was the new version, Photoshop CC 2018.
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David Sieber

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  • concerned, and tired.

Posted 8 months ago

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David Sieber

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By the way, is this site run by Adobe, officially?

Because if I'm paying them money every single month, they need to be here responding, right away.
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David Sieber

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I just uninstalled all my Adobe software, even Acrobat. Started fresh and installed Creative Cloud, then Photoshop. Launched it and immediately got "AdobeCRDaemon quit unexpectedly". Happens every time, whether I launch from Applications, from CC, or from Lightroom. Never happened until PS 2018 was installed.  

Well, I'm just repeating myself at this point.  I wonder if this message will be ignored as my earlier ones have been...
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Pete Green, Customer Advocate

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Hi David, 

Sorry for the crashes with the AdobeCRDaemon. I have a few questions, suggestions, and requests for you. 

Have you installed the 19.0.1 update for Photoshop CC? More info on how to see if you've updated: https://helpx.adobe.com/photoshop/kb/photoshop-version-displayed-incorrectly.html

Have you tried also restoring the preferences? 
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#prefs


Regarding starting as Admin -- While not 100% required to open Photoshop (Assuming the user has appropriate permissions to the required folders, not being an Admin can cause permissions issues occasionally.  So when troubleshooting a potential permissions issue, logging into an Administrator user is typically a good first step for many reasons. 

More info on permissions troubleshooting here: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

Lastly, If none of this helps with the crash you're seeing. 
Could you post a crash log, and also provide Photoshop's Help > System Info dialog text here in the thread?

If it's too long, you can use a tool like pastebin.com to paste the text here via a simple link.

Let us know how it goes for you.
Regards
Pete
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David Sieber

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Good morning Pete, and thanks for your suggestions!

Yes, I have installed the latest Photoshop. In fact, I uninstalled everything I had from Adobe and then re-downloaded and reinstalled Creative Cloud, Photoshop, and Lightroom. The problem remained.

During that process, I had it remove all my old settings. I also relaunched Photoshop with the Shift-Option-Command technique. As an interesting bit of info, when I do that the "AdobeCRDaemon quit unexpectedly" dialog appears immediately, no delay — normally it takes a moment or two, or even a few seconds, before it appears.

The Adobe support person on Twitter told me that I should always run Photoshop as admin and that Adobe recommends this. I know that's not true. I asked him for a link to an official Adobe document stating such, and never heard back from him :) 

Nonetheless, it is a good troubleshooting technique. And yes, if I log in as admin, the problem doesn't happen. In fact, if I create a new standard user (non-admin) it doesn't happen. So 1) the problem is definitely in the interaction between the latest software and my local user settings somewhere, and 2) it started as soon as Photoshop CC 2018 was installed. So that version is doing something a little different than previous versions, in a way that reveals the problem here on my machine.

Yes, I could create a new user, but there are many ramifications to that. I have an extensive cloud backup of this user, several terabytes in size, and I'd have to check with my backup software if that can be transferred to a new user, to pick up where it left off. If not, I'd have to see if I could create a local backup while the cloud backup is rebuilt for the new user.

P.S. a few other problems have surfaced that might provide a clue. Creative Cloud no longer launches at startup, and when I log in I get another Adobe "quit expectedly" dialog (sorry, can't check it now without logging out/in, but it's not the same as the AdobeCRDaemon one). When I have time later, I'll go through my login scripts and items and see what's there.

--david