Photoshop CC 2018: Image changes don't show on screen or in navigator

  • 10
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Issue: Various edits made to the current document do not refresh the screen preview or the navigator panel until the canvas is clicked again, or a keyboard shortcut is invoked. This includes such interactions as showing and hiding a layer, entering quickmask mode, making a lasso selection, and using the Undo command.

After trying numerous fixes, I eventually narrowed it down to a single preference which is causing the problem for me. The issue seems to be caused by disabling the "Start" Workspace in Preferences > GeneralI fixed the problem by re-enabling the "Start" Workspace. As soon as I re-enable it and restart, the issue goes away. I can reliably reproduce the issue by again disabling the option.

Note: This issue began for me a couple weeks ago using CC 2017 18.1.1, and is still occurring after updating to CC 2018 19.0. I am on Mac OS X 10.11.6.



See the video below for a comparison of the normal with the default setting ("Start" Workspace Enabled), and then with the option disabled.



A similar issue for Photoshop CC 2017 is discussed here with no resolution: https://feedback.photoshop.com/photoshop_family/topics/problem-photoshop-cc2017-the-edited-image-isn...
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Tim Mackey

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Posted 3 years ago

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Pete Green, Customer Advocate

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Hi all, 

Sorry for the trouble with Photoshop not updating as you make changes. 
This is a bug we're still investigating, but we would love your help!

To help, download, extract, then install the following OSXCompatibility plug-in which will help provide info to debug this one.
  1. Get the plug-inhttps://adobe.ly/2pfPWFF
  2. Extract the .zip file. (contents OSXCompatibility.plugin)
  3. Place the OSXCompatibility.plugin file in Applications/Photoshop CC 2018/Plug-ins
  4. Start (restart) Photoshop and work around for a few minutes after reproducing the bug on your end.
This plug-in will output a photoshop_debug_output.txt file to your desktop as you work that measures Photoshop idle time.  
After a short while, please upload this photoshop_debug_output.txt file to this thread and I'll pass it onto the engineering team investigating this bug.

Hopefully this helps shed light on when and why this behavior is occurring. 

As you upload the text file, if you can please comment if you're using a Wacom tablet, and which driver you have currently installed, that would also be quite helpful.
Regards,
Pete
(Edited)
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Patrick Mauldin

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I've been having this exact issue for the last year or so. Very annoying. Drives me up a wall every time I encounter it -- its entirely random too. Sometimes when I restart Photoshop it happens and sometimes it doesn't.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Are any of you on macOS using RightFont? If so, try updating to the latest version: https://helpx.adobe.com/photoshop/kb/document-does-not-update-rightfont-macos.html
(Edited)
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Patrick Mauldin

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I actually do have RightFont... and that might have been when the problems started actually.

I've downloaded the latest version of both PS and Right Font.
Will see what happens.
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Bob Sakoui

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I have it too... I will investigate the update...
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Amanda Eldridge

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I do too - looks like you have to buy a new license if you're upgrading from 3 to 4, FYI
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Jo

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I have RightFont as well, actually. I won't be updating as it requires a paid upgrade.
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Graeme McKinstry

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Updated Rightfont but problem still persists
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outtacontext

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I contacted the developers of RightFont and they said they fixed the issue with this debugged version. I haven't tried it yet. But, here's the link they gave me: 
https://rightfontapp.com/downloads/4.7/rightfont_debug.zip

Let me know if it works.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. I was going to update the thread late yesterday. Our engineers have been working with them - and the debug version was a new wrinkle I didn't have prior.
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Jeff

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I have installed the debugged RightFont update, upgraded back to Photoshop 2018 v 19.1.2 and, so far things seem to be working properly. Fingers crossed.  (I'm outtacontext up above. I don't know how I'm logging in with two different accounts.) 
(Edited)
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Jeff

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I hate to say this, but suddenly this afternoon, I started to have the same problem with Photoshop. When I turned off RightFont, the problem disappeard. :-(

I've sent an email to the developers of RightFont. 
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you using the release version of 4.7? or the Debug version: https://rightfontapp.com/downloads/4.7/rightfont_debug.zip

[Edit: Nevermind, I see it says you're using the debug version) Thanks for letting the RightFont folks know.

Edit: Use right font 4.8 or later: https://helpx.adobe.com/photoshop/kb/document-does-not-update-rightfont-macos.html
(Edited)
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Jeff

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Is there a difference between the debug version and the release version?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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RightFont has updated to 4.9: rightfont.zip
(Edited)
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Amanda Eldridge

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I've updated to 4.8 and so far the issues seem to have fixed. Thanks!
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outtacontext

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Has the problem with Photoshop CC 2018 been resolved (where changes don't show up on the screen)? I downgraded to 19.1.2 when I encountered this problem. But, I'd like to update if the issue has been fixed.
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Hannah Nicollet, Quality Engineer

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This issue occurs with older versions of RightFont. So you should be able to update to the current version of Photoshop, 19.1.4.

To resolve it, update RightFont to version 4.9 or later: https://rightfontapp.com/downloads/4.9/rightfont.zip

Thanks,
Hannah
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Jean Nygård

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Ok, so I found this post due to having this same issue today with 20.0.1. I tried out switching some settings, turning the gpu off which would be the closest explanation maybe since it's a rather old GTX Titan of the first generation. I should add I'm on a Windows installation too, so it is not specifically an OS X problem either.

After having messed around with the settings to no avail i downgraded to 20.0.0 and that actually worked correctly.

Clearly it is some kind of memory issue that keeps coming back in certain releases.
(Edited)