Photoshop CC 2018/19 corrupt jpegs via image processor - colored shapes on pictures

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  • Updated 2 weeks ago

Hi!
I'm got a problem. Since couple days i've noticed colored artifacts on my jpeg/tiff files created by image processor. It looks like this: photoshop-problemjpg

It completely random affecting about 5-6 of 50 files....

I tried disable gpu acceleration, switch between older version of photoshop, and it still appears.
My specs: win 10 64bit pro, latest photoshop CC, nvidia gtx 1080 with latest drivers, asus X99 Deluxe with 5960x CPU, 32 gigs of ram.

I tested my ram and video ram for error but it's fine.

I tried 2015 version and its ok.

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Ewa Sulka

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Posted 3 weeks ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Go to Preferences > Performance... and check Legacy Compositing. Restart Photoshop and resave the file.
(Edited)
Photo of Ewa Sulka

Ewa Sulka

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I tryied with no results :(
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you resave the PSD, or just run the same PSD through image processor? You need to resave the PSD and then export.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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^^??
Photo of Damian Sepczuk

Damian Sepczuk

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I remember having the same issue (random discolored rectangles) in CC 2018, when calling "document.exportDocument(..)" from JS code. It happens ~1/50..1/100 saves.

The automated workaround was to export the document twice, compare resulting JPG's and when they differ delete both and repeat the procedure. If they are the same - delete one of them and end the script. This gave me good JPGs with very high probability.
(Edited)
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Ewa Sulka

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so it's software related issue, not something with gpu/ram
i stick with 2018 with ACR 10.5 and so far is allright
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Kukurykus

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(Edited)