Photoshop CC 2017 won't open files of any type. Tried reinstalling and running the Adobe Creative Cloud cleaner tool

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  • Updated 2 months ago
I just bought a subscription to the Photography CC package and tried installing Lightroom and Photoshop. Lightroom appears to be working properly however I can't seem to get Photoshop working. I've unistalled and reinstalled it twice now, and I ran the CC Cleaner tool after the second uninstall after uninstalling both Lightroom and Photoshop.

I have also tried running Photoshop as am Admin as well as selecting Photoshop when right-clicking on a file and choosing it through the "Open With" options.

So far nothing seems to work. I'm hoping someone can give me a hand.

Thank you!

Patrick
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Patrick Dumoulin

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  • frustrated

Posted 1 year ago

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David, Official Rep

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Hi Patrick,

You're running Windows, right?  Which version?  What happens when you try to open these files?  What does Open With report back?  Are you just not seeing PS in the list of options for Open With?  What about when PS is launched?  Can you click Open and choose the file?

Thanks,
David
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Patrick Dumoulin

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Hi David,

Thank you for the reply.

1)I'm running Windows 10 Home edition with the latest update installed.
2)When I click on a file with "Open" I'm prompted to select (for example) the image I wish to open. Once I select the image and hit the "Open" button the window closes and nothing opens.
3)Using right-click "Open With" bring the Photoshop window into focus, but again, nothing opens.
4)PS is appearing in the list of software to open with, it just doesn't succeed in opening the image as mentioned in 3)
5)There is no difference between trying to open a file when PS is launched or closed. Nor does opening the file through PS work.

I hope my answers were clear. Thanks for your help :)

Patrick
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Patrick Dumoulin

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I think I figured out my problem.

I think Photoshop was defaulting to using my PC's Intel graphics processor. I've since disabled that GP and now Photoshop is forced to use my Radeon GP. This seems to have fixed the issue.
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Patrick Dumoulin

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Although as soon as I re enable that driver Photoshop stops working again. Which means I can't have both my monitors work AND have Photoshop work at the same time.

Is there anyway to fix this newly discovered problem?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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In some cases, drivers can conflict with one another.

Some other things to try:

Make sure your discreet Radeon graphics driver is up to date 
Assign the High Performance graphics card to Photoshop rather than Integrated Graphics or Power Saving graphics card.

See Solution 7 on this page: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html for more details.
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Dominik Kietla

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If you cannot open any file or cannot create a new one in Photoshop CC 2017 please try this workaround

Under Preferences > General
deactivate option 'Show "Start" workspace when no documents are open'
activate 'Show "Recent files" workspace when opening a file'
activate 'Use legacy "New document" interface'

and restart Photoshop.

 Please write a short feedback if these steps solved the problem with opening or creating a new document.

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David, Official Rep

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Hey Jen,

I'm going to follow up with you in your own thread.

Thanks,
David
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Oswaldo Marinho

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U saved my life!!! Tks!
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Pierre Falconetti

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Alternative temporary solutions (show must go on!):

I had several issues with my PC, mostly due to install/uninstall/re-install several environments to work on misc projects. Then, I came back to need to use Photoshop (and eventually Illustrator). Then, it crashed again. While I was sending crash tickets to Adobe support, I came across this solution (found on https://forums.adobe.com/thread/2230781 ) :

Block access to Adobe Photoshop CC ####\Required\Plug-ins\Spaces folder -> rename it as "~Spaces", for example.

Somehow, there seems to be some conflict with some DLL. It is also suggested to rename the LavasoftTcpService64.dll if you have some.

Alternatively, I also managed to use an older version (CS6) without tweaking anything. It has less features (T_T) but does not conflict with my company drivers automatically force-updated.

Best regards.
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John Bernard R. Cagampan

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Renaming spaces folder saved my life. Thanks
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Sanjeev Sanju

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It's working bro.. Thanks a lot
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Jon Ezell

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Adobe is such a sad bloated joke. 
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Tedych

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I mentioned this in another thread but I believe this could save days and weeks of troubleshooting to many.
Possibly the same or similar bug, PS stops opening or creating new files out of nowhere (maybe after some time of not being used/opened).
Everytime I am able to "fix" this by pressing Ctrl+Shift+Break key combination inside PS, either once, or several time, once per consecutive startup of PS. Not sure what this does but this has been my go-to solution for almost a decade - this was happenning in CS5.5/6 for years, although not so often!
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Tedych

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Hi David, I will not duplicate my reply here, I replied in the other thread. I just posted my solution here as well because I know what PITA is this issue that renders an app 100% unusable. We got used to all kinds of bugs in software nowadays but most are not critical enough to render an app 100% useless, until one finds a fix or workaround.
I hope this will help someone as I was helped by the forum post years ago where I found this solution that works for me 100%, at least so far.
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David, Official Rep

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Hi Tedych,

Oh, it's great that you're posting a solution to help folks.  That's not at all what I was trying to say.

My concern is that the key-combo you've mentioned doesn't do anything in Photoshop, so if it's having an impact, then whatever it's having an impact on is the application responsible for the problem you're seeing.  Since I cannot reproduce this problem at all, it leads me to believe that other app is the cause of the failure.  But I'd like to know the specifics, so at the very least we can be confident of the source of the problem and potentially put in defensive code to avoid it impacting users.  Does that make sense?

Thanks,
David
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foshpumpa

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Tedych,

Thanks so much, ctrl+shift+break solved it for me!

David: no clue what this key combo triggers, but I'm on a fairly vanilla installation of windows 10 pro, so I guess Tedych's solution could help others as well.
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David, Official Rep

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Howdy Foshpumpa, what is your system setup?  Maybe if folks encountering this problem post their configuration, we'll be able to see a pattern.  Are you on Win or Mac?  Which specific OS version?  What version of PS are you running?  What else do you have running at the same time?  How about 3rd party plugins?  Again, that key-combo doesn't do anything in PS, so if it's having an effect, it's affecting the another app, which is probanly the trigger to the bug.

Thanks,
David
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JS

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Worked for me, thanks.

Windows 7 64bit
PS CC 19.1.5
Running: Access, Excel, Outlook, Lync, Firefox, MSSQL, Notepad++, Remote Desktop, IFS Prod 8, FileZilla
Plugins: Camera Raw, TinyPNG

Closing all other running programs also worked.
(Edited)