Photoshop CC 2017: Not working at all after update to Mac 10.12.4

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  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Since updating Mac OS 10.12 today, cursor freezes on PS CC 2017. It was not great before the update with a long delay (about one minute) before the cursor appears but now it is freezing all the time and is unusable.
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Wilson Laidlaw

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Posted 1 year ago

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David, Official Rep

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Howdy Wilson,

What are you trying to do when you have these problems?  Do you have other apps open?  Are you having trouble with other apps as well?  Have you tried rebooting your machine?

Thanks,
David
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Wilson Laidlaw

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David, 


The only other applications I had open at the time were Safari, Outlook (2016/365) and Jump Remote Desktop, controlling my Mac Mini media player. I have had PS/cursor problems ever since switching from a 2012 rMPB (15" 2.7GHz/16GB) to a 2016 MBP (15.4" Touchbar 2.7GHz/16GB), about 6 weeks ago. I just did a restart and all seems to be fine now apart from the 45+ second delay before the cursor appears but I can live with that. 

Wilson
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Wade

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I went through similar problem. I did not freeze, PS just quit. Here is the thread for what fixed my ills.
https://feedback.photoshop.com/photoshop_family/topics/mac-os10-12-4-and-cc-2017-failure
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Wilson Laidlaw

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The only plug in I am using is Adobe's own Camera RAW, without which PS is useless for me. In any case starting with no Plug ins made no difference to the problem other than the GPU acceleration not working. It is something to do with the cursor. If I start PS with the cursor on the task bar, it becomes OK after about 45 seconds. If I start with the cursor in the centre of the screen, then it does not work with the cursor moving in a series of jerks a few seconds apart. 
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David, Official Rep

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Good Morning, Wilson,

The cursor (and app) lagging a little after launch is a function of your Internet connection.  Right after you start the application, Photoshop is trying to connect to the Creative Cloud server, check for updates, sync your library content, update your templates, etc.  If you have a slow connection or no Internet at all, it will take a little longer to complete or time-out.  After a minute or less, everything should be humming along.

Thanks,
David
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Wilson Laidlaw

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David, 

If this was the case, my older Mac Mini (also on OS 10.12.4), on the same wifi network connecting to the same VDSL/2 service (40mb/s) would be behaving identically on PS CS 2017.0.1 and it is not. Its cursor appears immediately with no freezing, when I turn on PS. I think it is a conflict between PS CS and the either the on-chip Intel HD graphics 530 or the Radeon Pro 455 graphics on the 2016 MBP. I have performance acceleration turned on at PS preferences and auto graphics switching to 'on' in the energy panel in system preferences. Since I am dealing with batch processing of significant numbers of 160MB 16bit TIFF files, I would consider both of these settings as essential. 

Wilson
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David, Official Rep

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Hiya Wilson,

I thought I'd circle back on this issue with you.  Have you tried to turn off your Graphics Processor via Preferences > Performance?  I know that you need it for the size of the files that you're dealing with, but it would help us to trouble-shoot where the problem lies.  Also, have you tried turning Performance Acceleration off?  Also, which Drawing Mode are you using?

Thanks,
David
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Wilson Laidlaw

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David,

I have found the cause, which is also affecting other software apart from Photoshop. Wearing my Apple Beta tester hat, I have reported it as a serious bug to Apple. They have confirmed they are now aware of the issue and are working on it. The problem is caused if you change the cursor size from standard in Accessibility Preferences. Reset to standard and the problems go away but Apple agree this is not correct and hope to cure it in a forthcoming update. Like many folk, I prefer my cursor larger than standard, when working on very high resolution screens, where the cursor becomes a tiny, hard to see object. 

It might be worth posting this information to help others who are having these issues,. so at least they know how they can avoid the problem, until such time as Apple come up with a complete solution. 

Wilson
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David, Official Rep

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Thank you so much for the info, Wilson!

I'll pass this along so we can help others running into this problem.

Thanks,
David