Photoshop CC 2017: new document window blank

  • 1
  • Problem
  • Updated 1 year ago
tried to open up photoshop cc today only to find I couldn't make new documents? I can open up old documents just fine but when i select the new document window I just get a blank pop up screen where the new document window is supposed to be and nothing ever loads on it.  Even with no other documents open where I'm supposed to have the welcome screen (I believe thats what it's called) theres nothing there either, it's all blank. 

When i first noticed this problem I went to the cc window to see if I needed to update it and I did but there was no change that I can see.

It's entirely possible the problem lies in the five year old macbook I'm running it on, but I just wanted to check and see if this was a problem anyone else was having first.
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beth perryman

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  • frustrated

Posted 1 year ago

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John Maguire

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Did you try resetting the preferences to see if it clears  things up. 
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beth perryman

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well i turned it on this morning and the problem had resolved itself. 
i have no idea. i tried rebooting both the program and my laptop last night and it was still acting up but now its fine
??????? thanks tho haha