Photoshop CC: Crashing when I finish editing an image, with the other issues is it worth having this update?

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  • Updated 4 weeks ago
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Photoshop CC (2017) crashes when I click on file after editing an image. I still have not been able to fix the "unable to complete the action" problem when exporting as a web image. Then there's the message that there's never enough RAM to even use the eraser......yeah, sure.
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Melinda Conley

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  • frustrated

Posted 1 month ago

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Cristen Gillespie

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Oh dear. It sounds like you could have anything from a corrupt installation, corrupt preferences, or are on the verge of a hardware failure. It's impossible to pin down with so many rather fatal issues. I have fairly old computers (as computers go), but haven't had any of these serious issues in 2017, nor now in 2018. I'm on a Mac, and I understand some Windows users have had more problems that I have.

You might want to let the Adobe team see your System Info so they can try to target your setup more precisely to help you out of this (Window> System Info—you can copy it). But I also see no harm in trying the 2018 version if your computer is up to the minimum requirements for it. If you make sure not to migrate any of your preferences, it will at least give you a clean start with Photoshop, and perhaps you'll find some of these issues evaporate. Of course, if it's something deep in the system or hardware, that won't help. But it might help the Adobe team to know that you're experiencing the same issues in both versions of PS.

I do hope with their help you can get this sorted out quickly.
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Melinda Conley

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Thank you for your suggestions. My computer is older also, but I hope it's not a hardware issue.  Other programs don't seem to be acting badly.  I think I will see about reaching out to the Adobe team. Thanks again.
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Cristen Gillespie

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If they don't drop in on their weekend, they should be back on Monday. I don't know if Customer Service can be of much help or not, but at least if you need to get back and running, they're available to try to help. I usually rely on the people here.

If only PS 2017 is an issue, it looks worth installing 2018 to see if that doesn't fix it for you. You don't have to uninstall 2017. Just be sure to open the Advanced section of the Creative Cloud App's "update" (I think I saw they still have important choices hidden under an Advanced button)and tell it not to keep preferences and not to uninstall an older version.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is Photoshop up-to-date? Make sure you're running 19.1.6.

If that doesn't solve it, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Melinda Conley

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I just uninstalled what was on there and reinstalled.  I have been using it the last couple of hours and it is working better than in the last 3 months. It is 19.1.6 running now.  I won't say it was this edition before, but it wasn't old, it had updated about 3 or 4 months ago.