Photoshop CC (2017): Graphics processor settings is grayed out

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  • Question
  • Updated 5 months ago
  • (Edited)
Photoshop CC (2017) when I go to preferences - performance the graphics processor settings area is grayed out and I cannot use it.  It says "Photoshop detected an error in your display driver (update or reinstall the driver and check use graphic processor or retry).  My graphics card is up to date and everything with Photoshop works fine except this setting.  Does anyone have an idea what might be the problem?
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Jarl Jewett

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Posted 1 year ago

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David, Official Rep

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Howdy Jarl,

Your graphics card probably isn't robust enough to perform adequately using the GPU settings.  You should probably update it to a more potent card.

Hope that helps,
David
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John Maguire

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Please give us your system specs, "memory, hd size, speed of cpu,"  and make/model of graphics card  along with what OS are you using as it makes it easier to diagnose. TY
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Jarl Jewett

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Jeffrey Tranberry, here is the Photoshop System info: Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64
Number of Launches: 79
Version: 7 SP1
System architecture: AMD CPU Family:15, Model:4, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 3000 MHz
Built-in memory: 8184 MB
Free memory: 1498 MB
Memory available to Photoshop: 7084 MB
Memory used by Photoshop: 60 %
History Thumbnails: Enabled.
Touch Bar: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 6.1.2017 at 8:39:00 AM
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
License Type: Subscription
Serial number: 96040637170292494749
GUIDBucket:
  bucket: 202
  test: DocumentPanel
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\
Temporary file path: C:\Users\Jarls\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 919.9G, 738.2G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2016/11/04-01:10:53   79.578171   79.578171
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  
   AdobeOwl.dll   Adobe Owl   5.2.11  
   AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.578171   79.578171
   AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824
   AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824
   AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2016/11/04-01:10:53   79.578171   79.578171
   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17)   1.000000
   ARE.dll   ARE 2016/11/04-01:10:53   79.578171   79.578171
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2016/11/04-01:10:53   79.578171   79.578171
   BIBUtils.dll   BIBUtils 2016/11/04-01:10:53   79.578171   79.578171
   boost_date_time.dll   photoshopdva   10.0.0  
   boost_signals.dll   photoshopdva   10.0.0  
   boost_system.dll   photoshopdva   10.0.0  
   boost_threads.dll   photoshopdva   10.0.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2016/11/04-01:10:53   79.578171   79.578171
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaudiodevice.dll   photoshopdva   10.0.0  
   dvacore.dll   photoshopdva   10.0.0  
   dvamarshal.dll   photoshopdva   10.0.0  
   dvamediatypes.dll   photoshopdva   10.0.0  
   dvametadata.dll   photoshopdva   10.0.0  
   dvametadataapi.dll   photoshopdva   10.0.0  
   dvametadataui.dll   photoshopdva   10.0.0  
   dvaplayer.dll   photoshopdva   10.0.0  
   dvatransport.dll   photoshopdva   10.0.0  
   dvaui.dll   photoshopdva   10.0.0  
   dvaunittesting.dll   photoshopdva   10.0.0  
   dynamiclink.dll   photoshopdva   10.0.0  
   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   igestep30.dll   IGES Reader   9.3.0.113  
   imslib.dll   IMSLib DLL   10.0.0.1  
   JP2KLib.dll   JP2KLib 2016/05/26-01:08:58   79.262945   79.262945
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   LogSession.dll   LogSession   7.4.1.60.45263  
   mediacoreif.dll   photoshopdva   10.0.0  
   MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2017   18.0.1  
   Plugin.dll   Adobe Photoshop CC 2017   18.0.1  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  
   PSArt.dll   Adobe Photoshop CC 2017   18.0.1  
   PSViews.dll   Adobe Photoshop CC 2017   18.0.1  
   SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872
   SVGRE.dll   SVGRE   79.578171   79.578171
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113  


Required plug-ins:

   3D Studio 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Accented Edges 18.0.1 - from the file “Filter Gallery”
   Adaptive Wide Angle 18.0.1 - from the file “Adaptive Wide Angle”
   Angled Strokes 18.0.1 - from the file “Filter Gallery”
   Average 18.0.1 (2017.0.1 x001 x003) - from the file “Average”
   Bas Relief 18.0.1 - from the file “Filter Gallery”
   BMP 18.0.1 - from the file “Standard MultiPlugin”
   Camera Raw 9.9 - from the file “Camera Raw”
   Camera Raw Filter 9.9 - from the file “Camera Raw”
   Chalk && Charcoal 18.0.1 - from the file “Filter Gallery”
   Charcoal 18.0.1 - from the file “Filter Gallery”
   Chrome 18.0.1 - from the file “Filter Gallery”
   Cineon 18.0.1 (2017.0.1 x001 x003) - from the file “Cineon”
   Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds”
   Collada 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Color Halftone 18.0.1 - from the file “Standard MultiPlugin”
   Colored Pencil 18.0.1 - from the file “Filter Gallery”
   CompuServe GIF 18.0.1 - from the file “Standard MultiPlugin”
   Conté Crayon 18.0.1 - from the file “Filter Gallery”
   Craquelure 18.0.1 - from the file “Filter Gallery”
   Crop and Straighten Photos 18.0.1 (2017.0.1 x001 x003) - from the file “CropPhotosAuto”
   Crop and Straighten Photos Filter 18.0.1 - from the file “Standard MultiPlugin”
   Crosshatch 18.0.1 - from the file “Filter Gallery”
   Crystallize 18.0.1 - from the file “Standard MultiPlugin”
   Cutout 18.0.1 - from the file “Filter Gallery”
   Dark Strokes 18.0.1 - from the file “Filter Gallery”
   De-Interlace 18.0.1 - from the file “Standard MultiPlugin”
   Dicom 18.0.1 - from the file “Dicom”
   Difference Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds”
   Diffuse Glow 18.0.1 - from the file “Filter Gallery”
   Displace 18.0.1 - from the file “Standard MultiPlugin”
   Dry Brush 18.0.1 - from the file “Filter Gallery”
   Eazel Acquire 18.0.1 (2017.0.1 x001 x003) - from the file “EazelAcquire”
   Entropy 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Export Color Lookup Tables NO VERSION - from the file “Export3DLUT”
   Extrude 18.0.1 - from the file “Standard MultiPlugin”
   FastCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “FastCore”
   Fibers 18.0.1 - from the file “Standard MultiPlugin”
   Film Grain 18.0.1 - from the file “Filter Gallery”
   Filter Gallery 18.0.1 - from the file “Filter Gallery”
   Flash 3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Fresco 18.0.1 - from the file “Filter Gallery”
   Glass 18.0.1 - from the file “Filter Gallery”
   Glowing Edges 18.0.1 - from the file “Filter Gallery”
   Google Earth 4 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Grain 18.0.1 - from the file “Filter Gallery”
   Graphic Pen 18.0.1 - from the file “Filter Gallery”
   Halftone Pattern 18.0.1 - from the file “Filter Gallery”
   HDRMergeUI 18.0.1 - from the file “HDRMergeUI”
   HSB/HSL 18.0.1 - from the file “Standard MultiPlugin”
   IFF Format 18.0.1 - from the file “Standard MultiPlugin”
   IGES 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Ink Outlines 18.0.1 - from the file “Filter Gallery”
   JPEG 2000 18.0.1 - from the file “JPEG2000”
   Kurtosis 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Lens Blur 18.0.1 - from the file “Lens Blur”
   Lens Correction 18.0.1 - from the file “Lens Correction”
   Lens Flare 18.0.1 - from the file “Standard MultiPlugin”
   Liquify 18.0.1 - from the file “Liquify”
   Matlab Operation 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort”
   Maximum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Mean 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Measurement Core 18.0.1 (2017.0.1 x001 x003) - from the file “MeasurementCore.8me”
   Median 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Mezzotint 18.0.1 - from the file “Standard MultiPlugin”
   Minimum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   MMXCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “MMXCore”
   Mosaic Tiles 18.0.1 - from the file “Filter Gallery”
   Multiprocessor Support 18.0.1 (2017.0.1 x001 x003) - from the file “MultiProcessor Support”
   Neon Glow 18.0.1 - from the file “Filter Gallery”
   Note Paper 18.0.1 - from the file “Filter Gallery”
   NTSC Colors 18.0.1 (2017.0.1 x001 x003) - from the file “NTSC Colors”
   Ocean Ripple 18.0.1 - from the file “Filter Gallery”
   OpenEXR 18.0.1 - from the file “Standard MultiPlugin”
   Paint Daubs 18.0.1 - from the file “Filter Gallery”
   Palette Knife 18.0.1 - from the file “Filter Gallery”
   Patchwork 18.0.1 - from the file “Filter Gallery”
   Paths to Illustrator 18.0.1 - from the file “Standard MultiPlugin”
   PCX 18.0.1 (2017.0.1 x001 x003) - from the file “PCX”
   Photocopy 18.0.1 - from the file “Filter Gallery”
   Photoshop 3D Engine 18.0.1 (2017.0.1 x001 x003) - from the file “Photoshop3DEngine”
   Photoshop Touch 14.0 - from the file “PSDX”
   Picture Package Filter 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort”
   Pinch 18.0.1 - from the file “Standard MultiPlugin”
   Pixar 18.0.1 (2017.0.1 x001 x003) - from the file “Pixar”
   Plaster 18.0.1 - from the file “Filter Gallery”
   Plastic Wrap 18.0.1 - from the file “Filter Gallery”
   PLY 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   PNG 18.0.1 - from the file “Standard MultiPlugin”
   Pointillize 18.0.1 - from the file “Standard MultiPlugin”
   Polar Coordinates 18.0.1 - from the file “Standard MultiPlugin”
   Portable Bit Map 18.0.1 (2017.0.1 x001 x003) - from the file “PBM”
   Poster Edges 18.0.1 - from the file “Filter Gallery”
   PRC 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Radial Blur 18.0.1 - from the file “Standard MultiPlugin”
   Radiance 18.0.1 (2017.0.1 x001 x003) - from the file “Radiance”
   Range 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT”
   Reticulation 18.0.1 - from the file “Filter Gallery”
   Ripple 18.0.1 - from the file “Standard MultiPlugin”
   Rough Pastels 18.0.1 - from the file “Filter Gallery”
   Save for Web 18.0.1 - from the file “Save for Web”
   ScriptingSupport 18.0.1 - from the file “ScriptingSupport”
   Shake Reduction 18.0.1 - from the file “Shake Reduction”
   Shear 18.0.1 - from the file “Standard MultiPlugin”
   Skewness 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Smart Blur 18.0.1 - from the file “Standard MultiPlugin”
   Smudge Stick 18.0.1 - from the file “Filter Gallery”
   Solarize 18.0.1 (2017.0.1 x001 x003) - from the file “Solarize”
   Spaces 18.0.1 - from the file “Spaces”
   Spatter 18.0.1 - from the file “Filter Gallery”
   Spherize 18.0.1 - from the file “Standard MultiPlugin”
   Sponge 18.0.1 - from the file “Filter Gallery”
   Sprayed Strokes 18.0.1 - from the file “Filter Gallery”
   Stained Glass 18.0.1 - from the file “Filter Gallery”
   Stamp 18.0.1 - from the file “Filter Gallery”
   Standard Deviation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   STL 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Sumi-e 18.0.1 - from the file “Filter Gallery”
   Summation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Targa 18.0.1 - from the file “Standard MultiPlugin”
   Texturizer 18.0.1 - from the file “Filter Gallery”
   Tiles 18.0.1 - from the file “Standard MultiPlugin”
   Torn Edges 18.0.1 - from the file “Filter Gallery”
   Twirl 18.0.1 - from the file “Standard MultiPlugin”
   U3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Underpainting 18.0.1 - from the file “Filter Gallery”
   Vanishing Point 18.0.1 - from the file “VanishingPoint”
   Variance 18.0.1 (2017.0.1 x001 x003) - from the file “statistics”
   Virtual Reality Modeling Language | VRML 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   Water Paper 18.0.1 - from the file “Filter Gallery”
   Watercolor 18.0.1 - from the file “Filter Gallery”
   Wave 18.0.1 - from the file “Standard MultiPlugin”
   Wavefront|OBJ 18.0.1 (2017.0.1 x001 x003) - from the file “U3D”
   WIA Support 18.0.1 (2017.0.1 x001 x003) - from the file “WIASupport”
   Wind 18.0.1 - from the file “Standard MultiPlugin”
   Wireless Bitmap 18.0.1 (2017.0.1 x001 x003) - from the file “WBMP”
   ZigZag 18.0.1 - from the file “Standard MultiPlugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
   Recent Files  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   New Document  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\fnft.html”
   Start  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”
   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14485 Posts
  • 1873 Reply Likes
"The GPU Sniffer crashed on 6.1.2017 at 8:39:00 AM" 

This means that the driver is crashing. Unfortunately, when this happens, Photoshop doesn't recognize your card or list it in the system info.

Uninstall the current driver, and reinstall it. If you have multiple graphics cards, disable the integrated card. https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.htm
Photo of Karthick Anbu

Karthick Anbu

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Adobe Photoshop Version: 2015.5.1 20160722.r.156 2016/07/22:23:00:00 CL 1083377  x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: AMD CPU Family:15, Model:1, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Logical processor count: 8
Processor speed: 3793 MHz
Built-in memory: 8124 MB
Free memory: 2827 MB
Memory available to Photoshop: 6970 MB
Memory used by Photoshop: 88 %
Alias Layers: ^0
Modifier Palette: Enabled.
Design Space: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Disabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=900, right=1600
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GT 710"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="24.21.13.9811"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GT 710/PCIe/SSE2"
glgpu[0].GLRendererID=4747
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20180601000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="GeForce GT 710"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="398.11"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="9.2.127"
clgpu[0].CLBandwidth=1.09116e+10
clgpu[0].CLCompute=98.8899
License Type: Perpetual
Serial number: 91198126390575465095
GUIDBucket:
  bucket: 88
  test: ReduceUXFriction
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\
Temporary file path: C:\Users\Welcome\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 111.3G, 48.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2016/05/07-01:09:29   79.573668   79.573668
   AdbePM.dll   PatchMatch 2016/05/17:03:10:18   1.573920   1.573920
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0   
   AdobeOwl.dll   Adobe Owl   5.2.11   
   AdobePDFL.dll   PDFL 2016/04/13-01:12:44   79.182661   79.182661
   AdobePIP.dll   Adobe Product Improvement Program   7.3.1.128.44549   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.571757   79.571757
   AdobeXMP.dll   Adobe XMP Core 2016/04/19-13:13:40   79.159284   79.159284
   AdobeXMPFiles.dll   Adobe XMP Files 2016/04/19-13:13:40   79.159284   79.159284
   AdobeXMPScript.dll   Adobe XMP Script 2016/04/19-13:13:40   79.159284   79.159284
   adobe_caps.dll   Adobe CAPS   10,0,0,5   
   AGM.dll   AGM 2016/05/07-01:09:29   79.573668   79.573668
   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2   
   AIDE.dll   AIDE 2016/02/29-16:28:21   79.571906   79.571906
   amtlib.dll   AMTEmu   10.0.0.3BuildVersion: 10.0; BuildDate: Thu Apr 21 2016 3:6:38)   
   ARE.dll   ARE 2016/05/07-01:09:29   79.573668   79.573668
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2016/05/07-01:09:29   79.573668   79.573668
   BIBUtils.dll   BIBUtils 2016/05/07-01:09:29   79.573668   79.573668
   boost_date_time.dll   photoshopdva   10.0.0   
   boost_signals.dll   photoshopdva   10.0.0   
   boost_system.dll   photoshopdva   10.0.0   
   boost_threads.dll   photoshopdva   10.0.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2016/05/07-01:09:29   79.573668   79.573668
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaudiodevice.dll   photoshopdva   10.0.0   
   dvacore.dll   photoshopdva   10.0.0   
   dvamarshal.dll   photoshopdva   10.0.0   
   dvamediatypes.dll   photoshopdva   10.0.0   
   dvametadata.dll   photoshopdva   10.0.0   
   dvametadataapi.dll   photoshopdva   10.0.0   
   dvametadataui.dll   photoshopdva   10.0.0   
   dvaplayer.dll   photoshopdva   10.0.0   
   dvatransport.dll   photoshopdva   10.0.0   
   dvaui.dll   photoshopdva   10.0.0   
   dvaunittesting.dll   photoshopdva   10.0.0   
   dynamiclink.dll   photoshopdva   10.0.0   
   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   igestep30.dll   IGES Reader   9.3.0.113   
   imslib.dll   IMSLib DLL   10.0.0.1   
   JP2KLib.dll   JP2KLib 2016/02/19-14:20:46   79.261706   79.261706
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   LogSession.dll   LogSession   7.3.1.128.44549   
   mediacoreif.dll   photoshopdva   10.0.0   
   MPS.dll   MPS 2016/02/24-01:09:44   79.571748   79.571748
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2015.5   17.0.1   
   Plugin.dll   Adobe Photoshop CC 2015.5   17.0.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.50   
   PSArt.dll   Adobe Photoshop CC 2015.5   17.0.1   
   PSViews.dll   Adobe Photoshop CC 2015.5   17.0.1   
   SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872
   SVGRE.dll   SVGRE   79.571757   79.571757
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0120   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0120   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.14   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.13   
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 17.0.1 (2015.5.1 x001 x003) - from the file “U3D”
   Accented Edges 17.0.1 - from the file “Filter Gallery”
   Adaptive Wide Angle 17.0.1 - from the file “Adaptive Wide Angle”
   Angled Strokes 17.0.1 - from the file “Filter Gallery”
   Average 17.0.1 (2015.5.1 x001 x003) - from the file “Average”
   Bas Relief 17.0.1 - from the file “Filter Gallery”
   BMP 17.0.1 - from the file “Standard MultiPlugin”
   Camera Raw 8.0 - from the file “Camera Raw”
   Camera Raw Filter 8.0 - from the file “Camera Raw”
   Chalk && Charcoal 17.0.1 - from the file “Filter Gallery”
   Charcoal 17.0.1 - from the file “Filter Gallery”
   Chrome 17.0.1 - from the file “Filter Gallery”
   Cineon 17.0.1 (2015.5.1 x001 x003) - from the file “Cineon”
   Clouds 17.0.1 (2015.5.1 x001 x003) - from the file “Clouds”
   Collada 17.0.1 (2015.5.1 x001 x003) - from the file “U3D”
   Color Halftone 17.0.1 - from the file “Standard MultiPlugin”
   Colored Pencil 17.0.1 - from the file “Filter Gallery”
   CompuServe GIF 17.0.1 - from the file “Standard MultiPlugin”
   Conté Crayon 17.0.1 - from the file “Filter Gallery”
   Craquelure 17.0.1 - from the file “Filter Gallery”
   Crop and Straighten Photos 17.0.1 (2015.5.1 x001 x003) - from the file “CropPhotosAuto”
   Crop and Straighten Photos Filter 17.0.1 - from the file “Standard MultiPlugin”
   Crosshatch 17.0.1 - from the file “Filter Gallery”
   Crystallize 17.0.1 - from the file “Standard MultiPlugin”
   Cutout 17.0.1 - from the file “Filter Gallery”
   Dark Strokes 17.0.1 - from the file “Filter Gallery”
   De-Interlace 17.0.1 - from the file “Standard MultiPlugin”
   Dicom 17.0.1 - from the file “Dicom”
   Difference Clouds 17.0.1 (2015.5.1 x001 x003) - from the file “Clouds”
   Diffuse Glow 17.0.1 - from the file “Filter Gallery”
   Displace 17.0.1 - from the file “Standard MultiPlugin”
   Dry Brush 17.0.1 - from the file “Filter Gallery”
   Eazel Acquire 17.0.1 (2015.5.1 x001 x003) - from the file “EazelAcquire”
   Entropy 17.0.1 (2015.5.1 x001 x003) - from the file “statistics”
   Export Color Lookup Tables NO VERSION - from the file “Export3DLUT”
   Extrude 17.0.1 - from the file “Standard MultiPlugin”
   FastCore Routines 17.0.1 (2015.5.1 x001 x003) - from the file “FastCore”
   Fibers 17.0.1 - from the file “Standard MultiPlugin”
   Film Grain 17.0.1 - from the file “Filter Gallery”
   Filter Gallery 17.0.1 - from the file “Filter Gallery”
   Flash 3D 17.0.1 (2015.5.1 x001 x003) - from the file “U3D”
   Fresco 17.0.1 - from the file “Filter Gallery”
   Glass 17.0.1 - from the file “Filter Gallery”
   Glowing Edges 17.0.1 - from the file “Filter Gallery”
   Google Earth 4 17.0.1 (2015.5.1 x001 x003) - from the file “U3D”
   Grain 17.0.1 - from the file “Filter Gallery”
   Graphic Pen 17.0.1 - from the file “Filter Gallery”
   Halftone Pattern 17.0.1 - from the file “Filter Gallery”
   HDRMergeUI 17.0.1 - from the file “HDRMergeUI”
   HSB/HSL 17.0.1 - from the file “Standard MultiPlugin”
   IFF Format 17.0.1 - from the file “Standard MultiPlugin”
   IGES 17.0.1 (2015.5.1 x001 x003) - from the file “U3D”
   Ink Outlines 17.0.1 - from the file “Filter Gallery”
   JPEG 2000 17.0.1 - from the file “JPEG2000”
   Kurtosis 17.0.1 (2015.5.1 x001 x003) - from the file “statistics”
   Lens Blur 17.0.1 - from the file “Lens Blur”
   Lens Correction 17.0.1 - from the file “Lens Correction”
   Lens Flare 17.0.1 - from the file “Standard MultiPlugin”
   Liquify 17.0.1 - from the file “Liquify”
   Matlab Operation 17.0.1 (2015.5.1 x001 x003) - from the file “ChannelPort”
   Maximum 17.0.1 (2015.5.1 x001 x003) - from the file “statistics”
   Mean 17.0.1 (2015.5.1 x001 x003) - from the file “statistics”
   Measurement Core 17.0.1 (2015.5.1 x001 x003) - from the file “MeasurementCore.8me”
   Median 17.0.1 (2015.5.1 x001 x003) - from the file “statistics”
   Mezzotint 17.0.1 - from the file “Standard MultiPlugin”
   Minimum 17.0.1 (2015.5.1 x001 x003) - from the file “statistics”
   MMXCore Routines 17.0.1 (2015.5.1 x001 x003) - from the file “MMXCore”
   Mosaic Tiles 17.0.1 - from the file “Filter Gallery”
   Multiprocessor Support 17.0.1 (2015.5.1 x001 x003) - from the file “MultiProcessor Support”
   Neon Glow 17.0.1 - from the file “Filter Gallery”
   Note Paper 17.0.1 - from the file “Filter Gallery”
   NTSC Colors 17.0.1 (2015.5.1 x001 x003) - from the file “NTSC Colors”
   Ocean Ripple 17.0.1 - from the file “Filter Gallery”
   OpenEXR 17.0.1 - from the file “Standard MultiPlugin”
   Paint Daubs 17.0.1 - from the file “Filter Gallery”
   Palette Knife 17.0.1 - from the file “Filter Gallery”
   Patchwork 17.0.1 - from the file “Filter Gallery”
   Paths to Illustrator 17.0.1 - from the file “Standard MultiPlugin”
   PCX 17.0.1 (2015.5.1 x001 x003) - from the file “PCX”
   Photocopy 17.0.1 - from the file “Filter Gallery”
   Photoshop 3D Engine 17.0.1 (2015.5.1 x001 x003) - from the file “Photoshop3DEngine”
   Photoshop Touch 14.0 - from the file “PSDX”
   Picture Package Filter 17.0.1 (2015.5.1 x001 x003) - from the file “ChannelPort”
   Pinch 17.0.1 - from the file “Standard MultiPlugin”
   Pixar 17.0.1 (2015.5.1 x001 x003) - from the file “Pixar”
   Plaster 17.0.1 - from the file “Filter Gallery”
   Plastic Wrap 17.0.1 - from the file “Filter Gallery”
   PLY 17.0.1 (2015.5.1 x001 x003) - from the file “U3D”
   PNG 17.0.1 - from the file “Standard MultiPlugin”
   Pointillize 17.0.1 - from the file “Standard MultiPlugin”
   Polar Coordinates 17.0.1 - from the file “Standard MultiPlugin”
   Portable Bit Map 17.0.1 (2015.5.1 x001 x003) - from the file “PBM”
   Poster Edges 17.0.1 - from the file “Filter Gallery”
   PRC 17.0.1 (2015.5.1 x001 x003) - from the file “U3D”
   Radial Blur 17.0.1 - from the file “Standard MultiPlugin”
   Radiance 17.0.1 (2015.5.1 x001 x003) - from the file “Radiance”
   Range 17.0.1 (2015.5.1 x001 x003) - from the file “statistics”
   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT”
   Reticulation 17.0.1 - from the file “Filter Gallery”
   Ripple 17.0.1 - from the file “Standard MultiPlugin”
   Rough Pastels 17.0.1 - from the file “Filter Gallery”
   Save for Web 17.0.1 - from the file “Save for Web”
   ScriptingSupport 17.0.1 - from the file “ScriptingSupport”
   Shake Reduction 17.0.1 - from the file “Shake Reduction”
   Shear 17.0.1 - from the file “Standard MultiPlugin”
   Skewness 17.0.1 (2015.5.1 x001 x003) - from the file “statistics”
   Smart Blur 17.0.1 - from the file “Standard MultiPlugin”
   Smudge Stick 17.0.1 - from the file “Filter Gallery”
   Solarize 17.0.1 (2015.5.1 x001 x003) - from the file “Solarize”
   Spatter 17.0.1 - from the file “Filter Gallery”
   Spherize 17.0.1 - from the file “Standard MultiPlugin”
   Sponge 17.0.1 - from the file “Filter Gallery”
   Sprayed Strokes 17.0.1 - from the file “Filter Gallery”
   Stained Glass 17.0.1 - from the file “Filter Gallery”
   Stamp 17.0.1 - from the file “Filter Gallery”
   Standard Deviation 17.0.1 (2015.5.1 x001 x003) - from the file “statistics”
   STL 17.0.1 (2015.5.1 x001 x003) - from the file “U3D”
   Sumi-e 17.0.1 - from the file “Filter Gallery”
   Summation 17.0.1 (2015.5.1 x001 x003) - from the file “statistics”
   Targa 17.0.1 - from the file “Standard MultiPlugin”
   Texturizer 17.0.1 - from the file “Filter Gallery”
   Tiles 17.0.1 - from the file “Standard MultiPlugin”
   Torn Edges 17.0.1 - from the file “Filter Gallery”
   Twirl 17.0.1 - from the file “Standard MultiPlugin”
   U3D 17.0.1 (2015.5.1 x001 x003) - from the file “U3D”
   Underpainting 17.0.1 - from the file “Filter Gallery”
   Vanishing Point 17.0.1 - from the file “VanishingPoint”
   Variance 17.0.1 (2015.5.1 x001 x003) - from the file “statistics”
   Virtual Reality Modeling Language | VRML 17.0.1 (2015.5.1 x001 x003) - from the file “U3D”
   Water Paper 17.0.1 - from the file “Filter Gallery”
   Watercolor 17.0.1 - from the file “Filter Gallery”
   Wave 17.0.1 - from the file “Standard MultiPlugin”
   Wavefront|OBJ 17.0.1 (2015.5.1 x001 x003) - from the file “U3D”
   WIA Support 17.0.1 (2015.5.1 x001 x003) - from the file “WIASupport”
   Wind 17.0.1 - from the file “Standard MultiPlugin”
   Wireless Bitmap 17.0.1 (2015.5.1 x001 x003) - from the file “WBMP”
   ZigZag 17.0.1 - from the file “Standard MultiPlugin”

Optional and third party plug-ins:

   Imagenomic Plug-in Console 1, 2, 0, 0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\Imagenomic\ImagenomicPluginConsole64.8li”
   Portraiture 2.3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\Imagenomic\Portraiture64.8bf”
   Topaz DeNoise 5 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\Topaz DeNoise 5\Plugins_x64\tldenoise5ps_x64.8bf”

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load:

   Topaz DeNoise 5 NO VERSION -  - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\Topaz DeNoise 5\Plugins\tldenoise5ps.8bf”


Extensions:

   com.adobe.inapp.purchase  2.6.64 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_6_64\purchase.html”
   Recent Files  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”
   Libraries  2.6.64 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_6_64\index.html”
   Start  1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.0.6 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Device Preview  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSPanel\panel.html”
   com.adobe.preview.loader  1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSLoader\loader.html”
   Export As  3.0.6 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE
Photo of strangepork

strangepork

  • 7 Posts
  • 1 Reply Like
This just stopped working for me. Says i have no gfx card, everything in Performance is greyed out.  Its worked just fine with this system for years.  
Photo of strangepork

strangepork

  • 7 Posts
  • 1 Reply Like
" You did an update of Win10 and suddenly the card doesn't work any longer." 

This is not correct.  Card works fine.  Photoshop does not work.  So lets change the sentence .

"You did an update of Win10 and suddenly PHOTOSHOP doesnt work any longer. Well, thats kind of a smoking gun...!"

I agree completely!!  After the win10 update, hundreds of apps still work fine with the card.  only photoshop is broken and wont open files.  Photoshop should not need a 3d card to open a simple psd file.  but it cant do anything, cant create new files, open old ones, nothing.  If photoshop could open a file, but not do 3d stuff, well i might look at the card.  but if it cant open anything...

To further disprove your theory, why cant photoshop use my integrated Intel HD 4000 chipset?  I did not update that.  Photoshop cant see that either.  It could before the win10 update.
Photo of David

David, Official Rep

  • 2682 Posts
  • 359 Reply Likes
You said "everything in Performance is grayed out."  The only way you could know that is if Photoshop launched and you could get to Preferences.  So, Photoshop launches.  Suddenly you're saying there are losses of functionality -- that it doesn't open a file?  That's a completely new problem and issue...

You see, NO WHERE did you say that PS doesn't open a file -- though a 3D file would logically be problematic based on what you've described.  Previously, you ONLY said that the graphics settings were disabled.  It's hard to diagnose a problem with insufficient clues.  Describing ALL of the failures you're experiencing would be helpful...and even more important would be to describe all the changes you've made since things were working, since logically, those are the most likely contributors to the current situation...!

Have you tried just creating a new, blank file?  Have you tried opening a simple, non-3D file?  Based on what you've described, both of those actions should work fine.  If not, then you do have a lot more going on, but that information is CRUCIAL to diagnosing the problem...!

Either way, you should be aware of hardware limitations for 3D functionality and GPU support.  It is actually not uncommon for graphics card driver updates to torpedo functionality due to a glitch in the driver.  And an update to the OS is a VERY likely trigger for the same.  But either way, just because other apps work does NOT mean that your graphics driver or graphics card are fully functional or without flaws -- by analogy, just cuz your car radio works does mean that your clutch or brakes or horn are working.  Not all apps use the GPU and if there's a failure there, such apps aren't going to have a problem, but PS heavily relies on the GPU, so it's going to be far more sensitive to problems in this area.

There are a number of technical reasons why various cards and chipsets are or are not supported.  That's not a useful or productive avenue to explore.  But that PS could see elements prior to the update but cannot now again points very strongly to the Win10 update as the culprit.

What would be helpful and what is suggested in the previous posts is to post your System Info.  Why don't you post it, so we can see what PS sees on your system?
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strangepork

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David you are correct.  I never fully explained all of the damage and problems.  Because the error i receive when launching photoshop matched this thread, i replied.  It was an error on my part to necro a thread and not start a new one with complete description.

To be honest, I would have assumed thousands of people would have flooded this site with same problem.  The fact that I seem to be the only one, or at least rare, that is having issues makes me regret posting anything.  Frankly i was expecting that Tuesday nights patch had broken thousands of systems, and someone would copy and paste a fix.  

You have been polite and a gentleman and I appreciate it.  I have gotten agry as hell at the idiots on reddits photoshop community and in all the replies i think 

a) ive taken some of that anger out on you 
and
b) ive made the assumption that all of the system info and complete desc of problem that i posted other places, was also posted here, and it was not. 

At this point ill just apologize for any rudeness, apologize for not starting a new thread with full system info, and use my laptop for photoshop until either adobe, amd, intel, or windows fixes the issue.  I have run out of energy, especially re-reading this and realizing i approached it all in the wrong way.  Bad customer, bad customer!

TY for trying to help.  You deserved better from me.

Matt
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David, Official Rep

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It's all good, Matt.  No worries.  I really am happy to help out and try to solve your problem.

If you want to email your Sys Info directly, that's cool too.  My email is David <dot> Mohr <at> Adobe <dot> com.

I very closely monitor the forums and haven't heard anyone else with this issue, so I really do suspect it's something with your setup.  Even a small bug in a key area "lights the forums on fire" but your post is kinda the lone candle in the dark wilderness.  At the same time, as I mentioned, I'm not "the graphics card guy" so he might know more.  I've a feeling, however, that he also might be on vacation as he hasn't gotten back to my emails and further I know Tech Support is a little understaffed at the moment (I'm actually on the Dev team).

Now, if only I could get my boss to read this exchange...8-)P
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strangepork

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Hehe! Best of luck!  Its amazing with computers being so complex that anything ever works at all.
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John Maguire

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Hope you don't mind my two cents. Has he tried doing a clean install of PS since the problem started. I had issues, "not similar," since the windows updated and only a clean PS install solved it.
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strangepork

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It really cant hurt for me to blast it again.  Ill do a full un-install incl prefs from Creative Cloud Launcher, but ill also find the old folder on my H drive and visually verify it was nuked from orbit, then reinstall.  worst case is i have soent 15 min and im back where i started. 

Ty john and David for inspiration to keep plugging away.  I am on my laptop now, only place photoshop works, and this is not fun compared to a 32gb ram machine w 4k monitor.
(Edited)
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Daniel Presedo, Employee

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Jarl go to the Adobe Photoshop folder and find sniffer.exe > change it to ~sniffer.exe, which effectively removes it form the startup process. It looks like it crashed by reading the log posted.

We can try this step and if the card is okit might all "just work."

Please keep in mind, this is a risk, we add the sniffer to validate cards compatibility, but sometimes drivers, OS changes can effect that process. There is a possibility it still will not work because of other compatibility issues. 

Also > if there was a recent driver update for the GPU and everything was working fine before (on all software installed) then I would consider rolling back the driver. Sometimes drivers can be less than perfect too :)
(Edited)
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Tito Tomas Bermudez

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Hey Daniel Presedo, thank you so much Sir.. my Photoshop GPU work now.. :) 
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Jen David

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I encountered this issue as well. This is how it worked for me. My GPU is RX570. I added in the AMD Settings > Gaming the Photoshop.exe, just like how you would add you games.

I also renamed the sniffer.exe to ~sniffer.exe according to Daniel Presedo.

Back to the AMD Settings, launch the Photoshop from there.

When I checked the Preferences, it has detected my GPU. 

Hope this helps.

Thanks!