Photoshop CC 2017: Eye dropper picks inaccurate color

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  • Updated 2 months ago
  • (Edited)
Sometimes when using the eyedropper, it selects a completely wrong color.  As an example, I can have a document with only one layer and only 1 color on that layer, flattened layers.  No extraneous colors in that document at all, just the 1 color.  Using the eyedropper tool on that color, which is, say, green, it will give me a red.  It's not always a complimentary color, just something wildly inaccurate.

Options are set to current layer and point sample.

When done on a layered document, sometimes the all layers option produces a good result, then when I change that to current layer, it is completely wrong.

Doesn't happen very often, but it does happen.

Quitting and restarting Photoshop resolves to issue.

I am using 2017 0.0 Release.

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Matt Hollingsworth

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Posted 1 year ago

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mathias

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I've experienced this issue in Photoshop 2017 as well.
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Gener7

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The setting I see is "point sample". I wonder if increasing it to "3 x 3 Average" or more may solve that problem.

You can also reset any Tool by right-clicking its icon in the Option Bar. That will clear it to defaults.

(Edited)
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Matt Hollingsworth

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I tried different averages and it didn't make a difference.  
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Gener7

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I gather the tool reset did not go well.

Next step is to go to Preferences and reset.

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Matt Hollingsworth

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The problem won't likely come up for a few days so I won't know if this stuff works right away.  A bit strange if I have to already reset prefs.  Haven't been using CC 2017 for very long.

Thanks for the ideas.  Will try them out when this surfaces again.
(Edited)
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Matt Hollingsworth

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Actually, it's happening again right now.

Resetting the tool does nothing.

The problem only happens with "current layer".  If I use all layers or anything else it works fine.  So, the bug is specific to current layer in the eyedropper.

I'll try resetting the prefs, but quitting and restarting Photoshop solves the issue anyway.  Just a bummer when I have a bunch of big docs open and have to quit and reopen everything.
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Matt Hollingsworth

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The problem has gone from being a minor problem happening once in a while to being a major problem that is happening all of the time now.  Annoying as hell.

Deleting prefs didn't help.

Is anyone from Adobe checking these boards?  I'd like this fixed and appreciate any and all help.
(Edited)
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Matt Hollingsworth

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The only thing I can think of that has changed in the last few days is that I'm working on a book now that has very large files and I have 4-5 open at once and that sometimes affects efficiency.  Perhaps related to a memory problem of some kind.  I'm on an old iMac from 2008 with 6GB of RAM, running Yosemite.  Pages are about 1GB in size.
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Matt Hollingsworth

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Happening all day every day now.  Gonna uninstall and reinstall Photoshop when I get a break from work.  Any insight would be appreciated.  Very annoying behavior in Photoshop.
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Steve Lambert

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I'm getting this exact thing - only on 'current layer' setting - all layers works fine
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Laurel Hulme

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Hi I am having the same problem, except in Illustrator. I've never had this happen before in all of my life using this software. I use the eye-dropper tool and it picks up a color which is very slightly incorrect, making it very obvious that my image on top is a separate image. Which was the whole point of using the eyedropper tool....

This was a 10-second low-quality project, which has now taken me over an hour and still isn't solved.  >:(