Photoshop CC 2017 doesn't recognize my AMD RX 480 in the perfomance tab

  • 1
  • Problem
  • Updated 10 months ago
Adobe Photoshop Version: 2017.0.0 20161012.r.53 2016/10/12:23:00:00 CL 1094006  x64
Number of Launches: 1
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX
Physical processor count: 4
Processor speed: 3400 MHz
Built-in memory: 16279 MB
Free memory: 9364 MB
Memory available to Photoshop: 14445 MB
Memory used by Photoshop: 70 %
Alias Layers: ^0
Modifier Palette: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=305, left=1920, bottom=1073, right=3286
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
License Type: Perpetual
Serial number: 91198126390575465095
GUIDBucket:
  bucket: 88
  test: ReduceUXFriction
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\
Temporary file path: C:\Users\mariy\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 222.8G, 134.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2016/09/17-17:22:04   79.577309   79.577309
   AdbePM.dll   PatchMatch 2016/05/17:03:10:18   1.573920   1.573920
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0   
   AdobeOwl.dll   Adobe Owl   5.2.11   
   AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.577309   79.577309
   AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824
   AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824
   AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2016/09/17-17:22:04   79.577309   79.577309
   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2   
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTEmu   10.0.0.3BuildVersion: 10.0; BuildDate: Thu Apr 21 2016 3:6:38)   
   ARE.dll   ARE 2016/09/17-17:22:04   79.577309   79.577309
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2016/09/17-17:22:04   79.577309   79.577309
   BIBUtils.dll   BIBUtils 2016/09/17-17:22:04   79.577309   79.577309
   boost_date_time.dll   photoshopdva   10.0.0   
   boost_signals.dll   photoshopdva   10.0.0   
   boost_system.dll   photoshopdva   10.0.0   
   boost_threads.dll   photoshopdva   10.0.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2016/09/17-17:22:04   79.577309   79.577309
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaudiodevice.dll   photoshopdva   10.0.0   
   dvacore.dll   photoshopdva   10.0.0   
   dvamarshal.dll   photoshopdva   10.0.0   
   dvamediatypes.dll   photoshopdva   10.0.0   
   dvametadata.dll   photoshopdva   10.0.0   
   dvametadataapi.dll   photoshopdva   10.0.0   
   dvametadataui.dll   photoshopdva   10.0.0   
   dvaplayer.dll   photoshopdva   10.0.0   
   dvatransport.dll   photoshopdva   10.0.0   
   dvaui.dll   photoshopdva   10.0.0   
   dvaunittesting.dll   photoshopdva   10.0.0   
   dynamiclink.dll   photoshopdva   10.0.0   
   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   igestep30.dll   IGES Reader   9.3.0.113   
   imslib.dll   IMSLib DLL   10.0.0.1   
   JP2KLib.dll   JP2KLib 2016/05/26-01:08:58   79.262945   79.262945
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   LogSession.dll   LogSession   7.4.1.60.45263   
   mediacoreif.dll   photoshopdva   10.0.0   
   MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2017   18.0.0   
   Plugin.dll   Adobe Photoshop CC 2017   18.0.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67   
   PSArt.dll   Adobe Photoshop CC 2017   18.0.0   
   PSViews.dll   Adobe Photoshop CC 2017   18.0.0   
   SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872
   SVGRE.dll   SVGRE   79.577309   79.577309
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”
   Accented Edges 18.0.0 - from the file “Filter Gallery”
   Adaptive Wide Angle 18.0.0 - from the file “Adaptive Wide Angle”
   Angled Strokes 18.0.0 - from the file “Filter Gallery”
   Average 18.0.0 (2017.0.0 x001 x003) - from the file “Average”
   Bas Relief 18.0.0 - from the file “Filter Gallery”
   BMP 18.0.0 - from the file “Standard MultiPlugin”
   Camera Raw 9.6 - from the file “Camera Raw”
   Camera Raw Filter 9.6 - from the file “Camera Raw”
   Chalk && Charcoal 18.0.0 - from the file “Filter Gallery”
   Charcoal 18.0.0 - from the file “Filter Gallery”
   Chrome 18.0.0 - from the file “Filter Gallery”
   Cineon 18.0.0 (2017.0.0 x001 x003) - from the file “Cineon”
   Clouds 18.0.0 (2017.0.0 x001 x003) - from the file “Clouds”
   Collada 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”
   Color Halftone 18.0.0 - from the file “Standard MultiPlugin”
   Colored Pencil 18.0.0 - from the file “Filter Gallery”
   CompuServe GIF 18.0.0 - from the file “Standard MultiPlugin”
   Conté Crayon 18.0.0 - from the file “Filter Gallery”
   Craquelure 18.0.0 - from the file “Filter Gallery”
   Crop and Straighten Photos 18.0.0 (2017.0.0 x001 x003) - from the file “CropPhotosAuto”
   Crop and Straighten Photos Filter 18.0.0 - from the file “Standard MultiPlugin”
   Crosshatch 18.0.0 - from the file “Filter Gallery”
   Crystallize 18.0.0 - from the file “Standard MultiPlugin”
   Cutout 18.0.0 - from the file “Filter Gallery”
   Dark Strokes 18.0.0 - from the file “Filter Gallery”
   De-Interlace 18.0.0 - from the file “Standard MultiPlugin”
   Dicom 18.0.0 - from the file “Dicom”
   Difference Clouds 18.0.0 (2017.0.0 x001 x003) - from the file “Clouds”
   Diffuse Glow 18.0.0 - from the file “Filter Gallery”
   Displace 18.0.0 - from the file “Standard MultiPlugin”
   Dry Brush 18.0.0 - from the file “Filter Gallery”
   Eazel Acquire 18.0.0 (2017.0.0 x001 x003) - from the file “EazelAcquire”
   Entropy 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”
   Export Color Lookup Tables NO VERSION - from the file “Export3DLUT”
   Extrude 18.0.0 - from the file “Standard MultiPlugin”
   FastCore Routines 18.0.0 (2017.0.0 x001 x003) - from the file “FastCore”
   Fibers 18.0.0 - from the file “Standard MultiPlugin”
   Film Grain 18.0.0 - from the file “Filter Gallery”
   Filter Gallery 18.0.0 - from the file “Filter Gallery”
   Flash 3D 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”
   Fresco 18.0.0 - from the file “Filter Gallery”
   Glass 18.0.0 - from the file “Filter Gallery”
   Glowing Edges 18.0.0 - from the file “Filter Gallery”
   Google Earth 4 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”
   Grain 18.0.0 - from the file “Filter Gallery”
   Graphic Pen 18.0.0 - from the file “Filter Gallery”
   Halftone Pattern 18.0.0 - from the file “Filter Gallery”
   HDRMergeUI 18.0.0 - from the file “HDRMergeUI”
   HSB/HSL 18.0.0 - from the file “Standard MultiPlugin”
   IFF Format 18.0.0 - from the file “Standard MultiPlugin”
   IGES 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”
   Ink Outlines 18.0.0 - from the file “Filter Gallery”
   JPEG 2000 18.0.0 - from the file “JPEG2000”
   Kurtosis 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”
   Lens Blur 18.0.0 - from the file “Lens Blur”
   Lens Correction 18.0.0 - from the file “Lens Correction”
   Lens Flare 18.0.0 - from the file “Standard MultiPlugin”
   Liquify 18.0.0 - from the file “Liquify”
   Matlab Operation 18.0.0 (2017.0.0 x001 x003) - from the file “ChannelPort”
   Maximum 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”
   Mean 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”
   Measurement Core 18.0.0 (2017.0.0 x001 x003) - from the file “MeasurementCore.8me”
   Median 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”
   Mezzotint 18.0.0 - from the file “Standard MultiPlugin”
   Minimum 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”
   MMXCore Routines 18.0.0 (2017.0.0 x001 x003) - from the file “MMXCore”
   Mosaic Tiles 18.0.0 - from the file “Filter Gallery”
   Multiprocessor Support 18.0.0 (2017.0.0 x001 x003) - from the file “MultiProcessor Support”
   Neon Glow 18.0.0 - from the file “Filter Gallery”
   Note Paper 18.0.0 - from the file “Filter Gallery”
   NTSC Colors 18.0.0 (2017.0.0 x001 x003) - from the file “NTSC Colors”
   Ocean Ripple 18.0.0 - from the file “Filter Gallery”
   OpenEXR 18.0.0 - from the file “Standard MultiPlugin”
   Paint Daubs 18.0.0 - from the file “Filter Gallery”
   Palette Knife 18.0.0 - from the file “Filter Gallery”
   Patchwork 18.0.0 - from the file “Filter Gallery”
   Paths to Illustrator 18.0.0 - from the file “Standard MultiPlugin”
   PCX 18.0.0 (2017.0.0 x001 x003) - from the file “PCX”
   Photocopy 18.0.0 - from the file “Filter Gallery”
   Photoshop 3D Engine 18.0.0 (2017.0.0 x001 x003) - from the file “Photoshop3DEngine”
   Photoshop Touch 14.0 - from the file “PSDX”
   Picture Package Filter 18.0.0 (2017.0.0 x001 x003) - from the file “ChannelPort”
   Pinch 18.0.0 - from the file “Standard MultiPlugin”
   Pixar 18.0.0 (2017.0.0 x001 x003) - from the file “Pixar”
   Plaster 18.0.0 - from the file “Filter Gallery”
   Plastic Wrap 18.0.0 - from the file “Filter Gallery”
   PLY 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”
   PNG 18.0.0 - from the file “Standard MultiPlugin”
   Pointillize 18.0.0 - from the file “Standard MultiPlugin”
   Polar Coordinates 18.0.0 - from the file “Standard MultiPlugin”
   Portable Bit Map 18.0.0 (2017.0.0 x001 x003) - from the file “PBM”
   Poster Edges 18.0.0 - from the file “Filter Gallery”
   PRC 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”
   Radial Blur 18.0.0 - from the file “Standard MultiPlugin”
   Radiance 18.0.0 (2017.0.0 x001 x003) - from the file “Radiance”
   Range 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”
   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT”
   Reticulation 18.0.0 - from the file “Filter Gallery”
   Ripple 18.0.0 - from the file “Standard MultiPlugin”
   Rough Pastels 18.0.0 - from the file “Filter Gallery”
   Save for Web 18.0.0 - from the file “Save for Web”
   ScriptingSupport 18.0.0 - from the file “ScriptingSupport”
   Shake Reduction 18.0.0 - from the file “Shake Reduction”
   Shear 18.0.0 - from the file “Standard MultiPlugin”
   Skewness 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”
   Smart Blur 18.0.0 - from the file “Standard MultiPlugin”
   Smudge Stick 18.0.0 - from the file “Filter Gallery”
   Solarize 18.0.0 (2017.0.0 x001 x003) - from the file “Solarize”
   Spaces 18.0.0 - from the file “Spaces”
   Spatter 18.0.0 - from the file “Filter Gallery”
   Spherize 18.0.0 - from the file “Standard MultiPlugin”
   Sponge 18.0.0 - from the file “Filter Gallery”
   Sprayed Strokes 18.0.0 - from the file “Filter Gallery”
   Stained Glass 18.0.0 - from the file “Filter Gallery”
   Stamp 18.0.0 - from the file “Filter Gallery”
   Standard Deviation 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”
   STL 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”
   Sumi-e 18.0.0 - from the file “Filter Gallery”
   Summation 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”
   Targa 18.0.0 - from the file “Standard MultiPlugin”
   Texturizer 18.0.0 - from the file “Filter Gallery”
   Tiles 18.0.0 - from the file “Standard MultiPlugin”
   Torn Edges 18.0.0 - from the file “Filter Gallery”
   Twirl 18.0.0 - from the file “Standard MultiPlugin”
   U3D 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”
   Underpainting 18.0.0 - from the file “Filter Gallery”
   Vanishing Point 18.0.0 - from the file “VanishingPoint”
   Variance 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”
   Virtual Reality Modeling Language | VRML 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”
   Water Paper 18.0.0 - from the file “Filter Gallery”
   Watercolor 18.0.0 - from the file “Filter Gallery”
   Wave 18.0.0 - from the file “Standard MultiPlugin”
   Wavefront|OBJ 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”
   WIA Support 18.0.0 (2017.0.0 x001 x003) - from the file “WIASupport”
   Wind 18.0.0 - from the file “Standard MultiPlugin”
   Wireless Bitmap 18.0.0 (2017.0.0 x001 x003) - from the file “WBMP”
   ZigZag 18.0.0 - from the file “Standard MultiPlugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions: NONE

Installed TWAIN devices: NONE


My drivers are up to date i preinstaled them two times. Nothinkg. What should i do.
Photo of Mariyan Mihailov

Mariyan Mihailov

  • 2 Posts
  • 0 Reply Likes

Posted 10 months ago

  • 1
Photo of Pete Green

Pete Green, Customer Advocate

  • 700 Posts
  • 126 Reply Likes
Hi Mariyan,

One thing you could try is to see if updating Photoshop to the current version will resolve this for you. Check the Creative Cloud Desktop application for Photoshop updates.

Another thing is, do you have an Intel video card in the computer as well? Perhaps disabling the Intel card could force Photoshop to see and use the AMD card.

Let us know how those go.
Regards
Pete
Photo of Mariyan Mihailov

Mariyan Mihailov

  • 2 Posts
  • 0 Reply Likes
Yeah so baicily i have two monitors right. And my second is pluged in my motherboard and its using the integraded from my processor. MY main is using the main gpu. When i disable the integraded its working but then my second mintor is not working and i bought. The reason is my gpu have 3 display port and one hdmi and both mintors are with hdmi. I bought a adapter hdmi to dpslay port and on monday its gonna work everything. I think just because my second monitor iis using only integraded maybe thats why my photoshop cant understand what to do
(Edited)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1671 Reply Likes
I would uninstall the version of Photoshop you have installed and install a copy from Adobe.com that is the latest update.