Photoshop CC 2017.0.1: Mouse cursor hangs up when scrolling across files

  • 1
  • Problem
  • Updated 1 year ago
Hi, there.  I'm using Photoshop CC 2017 on my Macbook Pro, running Sierra 10.12.5.  

When I move my mouse onto a PSD file, the mouse cursor hangs up.  It sticks and starts to flicker really quickly, and it takes multiple swipes of the mouse before the cursor can move off the file and return to normal, smooth movement.

I've been using Photoshop on this computer for two years now, and have only encountered this problem in the last few months.  I've searched and searched, and I've found nobody else that has this same problem, so I would gladly welcome any help.


I've documented this with a screen capture:  https://youtu.be/zlAMeM2RhOY

Here is my system info:

Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64
Number of Launches: 131
Operating System: Mac OS 10.12.5
System architecture: Intel CPU Family:6, Model:70, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2200 MHz
Built-in memory: 16384 MB
Free memory: 7057 MB
Memory available to Photoshop: 11520 MB
Memory used by Photoshop: 70 %
History Thumbnails: Enabled.
Touch Bar: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
3D Multitone Printing: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
OpenCL crashed on 2/8/17 at 11:16:04 AM (Initializing OpenCL and OpenCL enabled features)
The GPU Sniffer crashed on 7/27/16 at 10:22:14 AM
Display: 1
Main Display
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
High DPI Monitor
Display Bounds: top=0, left=2560, bottom=900, right=4000
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1536
glgpu[0].GLName="Intel Iris Pro OpenGL Engine"
glgpu[0].GLVendor="Intel Inc."
glgpu[0].GLVendorID=32902
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel Iris Pro OpenGL Engine"
glgpu[0].GLRendererID=16925954
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Apr  4 2017 19:07:42)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Iris Pro"
clgpu[0].CLVendor="Intel"
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Apr 22 2017 16:00:44)"
clgpu[0].CLBandwidth=4.48656e+10
clgpu[0].CLCompute=206.862
nativegpu[0].NativeName="Intel Iris Pro Graphics"
License Type: Subscription
Serial number: 90970980273587153997
GUIDBucket:
  bucket: 237
  test: DocumentPanel
Application folder: /Applications/Adobe Photoshop CC 2017/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Macintosh HD, 232.6G, 24.2G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-Ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Plug-ins/

Installed components:

   AdbePM.framework   AdbePM   2.5.00.377243   1.578146
   adobe_caps.framework   adobe_caps   10.0.0.6   1.584361
   AdobeACE.framework   AdobeACE   2.20.02.37447   79.578171
   AdobeAGM.framework   AdobeAGM   4.30.60.37447   79.578171
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.34320   79.562390
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.34320   79.562390
   AdobeBIB.framework   AdobeBIB   1.2.03.37447   79.578171
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   79.578171
   AdobeCoolType.framework   AdobeCoolType   5.15.00.37447   79.578171
   AdobeCrashReporter.framework   AdobeCrashReporter   7.3.2   
   AdobeExtendScript.framework   AdobeExtendScript   4.5.6.4   80.1060872
   AdobeJP2K.framework   AdobeJP2K   1.2.2.36529   79.262945
   AdobeLinguistic.framework      21429   
   AdobeMPS.framework   AdobeMPS   5.8.1.37174   79.577269
   AdobeOwl.framework   AdobeOwl   5.2.11   
   AdobePDFL.framework   AdobePDFL   15.0.0.36975   79.195992
   AdobePDFSettings.framework   AdobePDFSettings   1.4   
   AdobePIP.framework   AdobePIP   7.4.1.60.45263   
   AdobeScCore.framework   AdobeScCore   4.5.6.4   80.1060872
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.0.37447   79.578171
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.578171
   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"
   AdobeXMP.framework   AdobeXMPCore   79.159824   79.159824
   AdobeXMPFiles.framework   AdobeXMPFiles   79.159824   79.159824
   AdobeXMPScript.framework   AdobeXMPScript   79.159824   79.159824
   ahclient.framework   ahclient   2.0.0.1   
   AIDE.framework   AIDE   1.5.0.36540   79.574279
   aif.framework   aif   6.0.00.1   1.
   amtlib.framework   amtlib   10.0.0.47   
   boost_date_time.framework   boost_date_time   10.0.0.0   
   boost_filesystem.framework   boost_filesystem   10.0.0.0   
   boost_signals.framework   boost_signals   10.0.0.0   
   boost_system.framework   boost_system   10.0.0.0   
   boost_threads.framework   boost_threads   10.0.0.0   
   Cg.framework   NVIDIA Cg      
   CIT.framework         
   CITThreading.framework         
   dvaaudiodevice.framework   dvaaudiodevice   10.0.0.0   
   dvacore.framework   dvacore   10.0.0.0   
   dvamarshal.framework   dvamarshal   10.0.0.0   
   dvamediatypes.framework   dvamediatypes   10.0.0.0   
   dvametadata.framework   dvametadata   10.0.0.0   
   dvametadataapi.framework   dvametadataapi   10.0.0.0   
   dvametadataUI.framework   dvametadataUI   10.0.0.0   
   dvaplayer.framework   dvaplayer   10.0.0.0   
   dvatransport.framework   dvatransport   10.0.0.0   
   dvaui.framework   dvaui   10.0.0.0   
   dvaunittesting.framework   dvaunittesting   10.0.0.0   
   dynamiclink.framework   dynamiclink   10.0.0.0   
   ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"
   ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"
   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"
   LogSession.framework   LogSession   7.4.1.60.45263   
   manta.framework   manta   2.0.00.1   1.
   mediacoreif.framework   mediacoreif   10.0.0.0   
   PlugPlugExternalObject.framework      7.0.0.67   
   PlugPlugOwl.framework   PlugPlugOwl   7.0.0.67   
   UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"
   WRServices.framework   WRServices   12.0.0   12.0.0.1000


Required plug-ins:

   3D Studio 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Accented Edges 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 18.0.1, Copyright © 2014-2016 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Average 18.0.1  ©1993-2016 Adobe Systems Incorporated - from the file “Average.plugin”
   Bas Relief 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   BMP 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Camera Raw 9.8 (692), Copyright © 2016 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 9.8 (692), Copyright © 2016 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Charcoal 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Chrome 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Cineon 18.0.1  ©2002-2016 Adobe Systems Incorporated - from the file “Cineon.plugin”
   Clouds 18.0.1  ©1993-2016 Adobe Systems Incorporated - from the file “Clouds.plugin”
   Collada DAE 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Color Halftone 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Colored Pencil 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   CompuServe GIF 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Conté Crayon 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Craquelure 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 18.0.1  Copyright © 2003-2016 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Crosshatch 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Crystallize 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Cutout 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Dark Strokes 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   De-Interlace 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Dicom 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “dicom.plugin”
   Difference Clouds 18.0.1  ©1993-2016 Adobe Systems Incorporated - from the file “Clouds.plugin”
   Diffuse Glow 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Displace 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Dry Brush 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Eazel Acquire 18.0.1  Copyright © 2007-2016 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
   Entropy 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Export Color Lookup Tables 18.0.1  Copyright ©2012-2016 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”
   Extrude 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   FastCore Routines 18.0.1  ©1990-2016 Adobe Systems Incorporated - from the file “FastCore.plugin”
   Fibers 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Film Grain 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Filter Gallery 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Flash 3D 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Fresco 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Glass 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Glowing Edges 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Google Earth 4 KMZ 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Grain 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Graphic Pen 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Halftone Pattern 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   HDRMergeUI 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
   HSB/HSL 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   IFF Format 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   IGES 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Ink Outlines 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   JPEG 2000 18.0.1  Copyright © 2001-2016 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
   Kurtosis 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Lens Blur 18.0.1, Copyright © 2002-2016 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
   Lens Correction 18.0.1, Copyright © 2002-2016 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
   Lens Flare 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Liquify 18.0.1, Copyright © 2001-2016 Adobe Systems Incorporated - from the file “Liquify.plugin”
   Matlab Operation 18.0.1  ©1993-2016 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
   Maximum 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Mean 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Measurement Core 18.0.1  Copyright © 1993-2016 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
   Median 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Mezzotint 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Minimum 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   MMXCore Routines 18.0.1  ©1990-2016 Adobe Systems Incorporated - from the file “MMXCore.plugin”
   Mosaic Tiles 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Multiprocessor Support 18.0.1  Copyright © 1990-2016 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
   Neon Glow 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Note Paper 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   NTSC Colors 18.0.1  ©1993-2016 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
   Ocean Ripple 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   OpenEXR 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Paint Daubs 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Palette Knife 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Patchwork 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Paths to Illustrator 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   PCX 18.0.1  ©1989-2016 Adobe Systems Incorporated - from the file “PCX.plugin”
   Photocopy 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Photoshop 3D Engine 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
   Photoshop Touch Copyright ©2013-2016 Adobe Systems Incorporated - from the file “PSDX.plugin”
   Picture Package Filter 18.0.1  ©1993-2016 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
   Pinch 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Pixar 18.0.1  ©1989-2016 Adobe Systems Incorporated - from the file “Pixar.plugin”
   Plaster 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Plastic Wrap 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   PLY 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   PNG 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Pointillize 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 18.0.1  ©1989-2016 Adobe Systems Incorporated - from the file “PBM.plugin”
   Poster Edges 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   PRC 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Radial Blur 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Radiance 18.0.1  ©2003-2016 Adobe Systems Incorporated - from the file “Radiance.plugin”
   Range 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Render Color Lookup Grid 18.0.1  Copyright ©2012-2016 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”
   Reticulation 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Ripple 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Rough Pastels 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Save for Web 18.0.1, Copyright © 1999-2016 Adobe Systems Incorporated - from the file “Save for Web.plugin”
   ScriptingSupport 18.0.1, Copyright © 2016 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
   Shake Reduction 18.0.1, Copyright © 2014-2016 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”
   Shear 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Skewness 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Smart Blur 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Smudge Stick 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Solarize 18.0.1  Copyright © 1993-2016 Adobe Systems Incorporated - from the file “Solarize.plugin”
   Spaces 18.0.1, Copyright © 2015 Adobe Systems Incorporated - from the file “Spaces.plugin”
   Spatter 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Spherize 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Sponge 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Sprayed Strokes 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Stained Glass 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Stamp 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Standard Deviation 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   STL 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Sumi-e 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Summation 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Targa 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Texturizer 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Tiles 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Torn Edges 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Twirl 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   U3D 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Underpainting 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Vanishing Point 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
   Variance 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Virtual Reality Modeling Language | VRML 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Water Paper 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Watercolor 18.0.1, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Wave 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Wavefront|OBJ 18.0.1  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Wind 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 18.0.1  ©1989-2016 Adobe Systems Incorporated - from the file “WBMP.plugin”
   ZigZag 18.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.10.56 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_10_56/purchase.html”
   Libraries  2.10.56 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_10_56/index.html”
   New Document  2.0.0 - from the file “/Users/grahameberesford/Library/Application Support/Adobe/CEP/extensions/CCX_CMDN_EXTENSION_2_0_0_003/fnft.html”
   Start  2.0.0 - from the file “/Users/grahameberesford/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_2_0_0_042/index.html”
   com.adobe.experimentation.extension  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.experimentation.extension/index.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”
   Device Preview  1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSPanel/panel.html”
   com.adobe.preview.loader  1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSLoader/loader.html”
   Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Installed TWAIN devices: NONE
Photo of Grahame Beresford

Grahame Beresford

  • 2 Posts
  • 0 Reply Likes
  • annoyed.

Posted 1 year ago

  • 1
Photo of Adam Jerugim

Adam Jerugim, Employee

  • 204 Posts
  • 92 Reply Likes
Hi Grahame,

I would suggest either resetting your preferences (you can do the by going to Preferences > General and clicking "Reset Preferences on Quit").  That should re-enable the GPU for PS and might help with the mouse cursor issue you're seeing. If not, please let me know and we can try a few other troubleshooting steps.

--Adam
Photo of Grahame Beresford

Grahame Beresford

  • 2 Posts
  • 0 Reply Likes
Hi, Adam.

I did that, and it worked for a while, but it started doing it again.  What else would you suggest?

Thanks for your help!
~Grahame