Photoshop CC (2017.0.0) battery bug on MacBook?

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  • Updated 2 years ago

Hi,

I'm experiencing the following on my MacBook Pro (late 2013).

Battery is in normal condition according to the OS.

I'm running latest version of Photoshop (2017.0.0).

When at approximately at 25% battery level, the Macbook goes is sleep mode, and suggests an empty battery.

This happens when using LR (most recent version; 2015.7) and PS together.

After restarting the MacBook I can continue working without charging the battery.

Anybody else with the same issue?

Thanks, Hans
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Hans Verleysen

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Posted 2 years ago

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Jeff Yarbrough

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Contact Apple Support. Do you have Apple Care? Maybe go to the Genius Bar at an Apple Store and see what they think
 
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Hans Verleysen

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Hi, thanks for response. I don't have Apple Care. As this issue has already occurred a few times when using LR and PS together, and as I can continue to work on my MacBook after restarting, it is not linked to the battery of my MB, or with the OS. It does not happen when not using PS...
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Art M.

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Yes this Has been reported intermittently for years. If you search forums you might find a solution. I think its a software bug.
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Jeff Yarbrough

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Since you must restart it could be a MB issue. I had an issue with my MB that Apple was saying was being caused by some external APP. I wiped the HD clean and had nothing but Apple software on it and was able to duplicate the issue. 

Because I had AppleCare my 2 year 10.5 month old computer was replaced NO CHARGE by Apple. 

Apple was sure it was a problem with LR and/or PS. It wasn't.

If it was a LR/PS issue I think the occurrence, with the many hundred-thousands or millions of PS/LR/Apple users this issue would not be intermittently reported. 
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Chris Parker

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Just a thought, have your tried a PRAM and SMC reset.  It may or may not make a difference.  Weird problem I must say. 

http://www.macworld.com/article/2881177/how-to-reset-your-macs-nvram-pram-and-smc.html

and this article may be of interest related to why your MacBook is doing weird stuff.

http://thenextweb.com/lifehacks/2010/12/04/how-when-why-to-reset-the-pram-smc-on-your-mac/
(Edited)
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Hans Verleysen

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Thanks! I already did the SMC reset, not the PRAM. Will give it a try.