Photoshop CC 2015 won't open any files now i've upgraded to windows 10

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  • Updated 3 years ago
Just updated to win 10 this morning. PS opened quickly yet I cannot get any of my files to open in it.
Searched online and lots of ppl having same issue altho no answers.

Using NVIDIA GTX 970
Windows 10 pro
32 GB RAM
1980x1080
Intel i&-4790K CPU @ 4.00GHz
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victoria sylvestre

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Posted 3 years ago

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victoria sylvestre

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FYI I just found this info and as I have an NVIdia card, I decided to give it a shot. AMAZINGLY this fixed the problem.
Hope it can help others.
Here is the URL I found it: https://helpx.adobe.com/photoshop/kb/...
Here is the snippet I followed:
Adjust graphics processor settings

If you can launch Photoshop: Choose Edit > Preferences > Performance, and deselect the Use Graphic Processor option.

If you can't launch Photoshop: Move the sniffer.exe file from C:\Program Files\Adobe\Adobe Photoshop CC 2015 to your desktop and try to restart Photoshop.

If you have more than one graphics card on your computer:

NVIDIA and Intel:
Right-click the desktop and choose NVIDIA Control Panel.
In the sidebar, select 3D Settings > Manage 3D settings. Click the Program Settings tab.
Add sniffer.exe and Photoshop.exe (from C:\Program Files\Adobe\Adobe Photoshop CC 2015).
Save the changes.
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Chris Cox

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Check with NVidia for video card driver updates.
And if you have a second GPU in the system, make sure you check with that GPU maker for driver updates as well.
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Kristof Vanknippenberg

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Moving sniffer.exe to an other folder got Photoshop to work. It does give an error on startup (GPU cannot be used). Thanks a lot!
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Chris Cox

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You still need to update the drivers to fix the problem.  Disabling sniffer just hides the problem in the drivers.