Photoshop CC 2015 won't load after update June 16th 2015

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  • Updated 3 years ago
I subscribe to CC 2015 and did the update through the Creative Cloud updater. Lightroom has updated OK but when I try to run PS I get the following error message:

" Some of the application components are missing from the Application directory, Please reinstall the application. "

I have no idea how to achieve this. Any help will be gratefully received.

Thanks in advance,
Graham, Derbyshire, UK
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Graham Duro

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Posted 3 years ago

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Chris Cox

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The installation didn't work -- uninstall the application, then download and install it again from the Creative Cloud app/utility.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Graham, what OS/version are you running on? Have you tried to uninstall and reinstall?
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Graham Duro

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Thanks for your replies. I have Windows 7. The only option on the CC utility is to run the application (ie there is no download option). The updater thinks that the program is up to date, perhaps?

Will downloading Photoshop from the Adobe site as a trial version install OK and recognise me as a CC subscriber? I'm hesitating because way back in the days of CS4 I changed my computer and had a real job activating it on my new set up. Perhaps it's all easier now.

Thanks again
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try this: install Photoshop CC 2015 over the top of itself (without removing it). To do this, in the Creative Cloud desktop app, go to the Apps tab. In the lower half, labeled Find New Apps, there is a filter drop-down to the right. By default it says All Apps or Filters & Versions, click it and choose Previous Version. Find Photoshop on the list and the button will say “Install” but it will also be a drop-down menu. Choose CC 2015 (16.0). This will do a “repair” install over the top of your existing files.
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Graham Duro

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Thanks Jeffrey. I'm trying that and it's downloading. The broadband here is very slow. I'll let you know what happens (perhaps tomorrow if I have to let it run overnight). Thanks again
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Graham Duro

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That worked! Many thanks once again. I now have a fully updated Photoshop.
But..........all my actions have gone, as have the additional filters (Topaz DeNoise and others). I'd appreciate some guidance here too, if possible. I know they're on my pc somewhere, but where and how I get them back I don't know.
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Chris Cox

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If you kept CC 2014 installed, then you can still copy the actions (and other preferences and presets) from that version.
Third party plugins will need to be reinstalled -- many of them need support files and can't just be copied to a new version.