Photoshop CC 2015: Keeps crashing over the last two weeks after a few minutes of work. I'm going crazy! Can someone help?

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  • Updated 2 years ago
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Hi. My Photoshop CC keeps crashing over the last two weeks. Can someone help? I use it mainly to edit photos, but after a few steps, the program just says ' Adobe Photoshop CC 2015 has stopped working'. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". And then it shows a button to 'Close Program', after which it shuts down. This has happened over 15 times today and it's driving me mad! I checked on a FAQ page and it said to do the following" If you can launch Photoshop: Choose Edit > Preferences > Performance, and deselect the Use Graphic Processor option.", but this didn't solve the problem either. Help, anyone?
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Zippora Madhukar

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Posted 2 years ago

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Chris Cox

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What does the detailed crash report say? (look in the system event viewer, or reliability reports, we need the name of the faulting module)

Most likely the crash is caused by a video card driver or third party plugin. Updating video drivers from the GPU maker's website would be a good idea. And you can try disabling third party plugins by launching with the shift key held down.
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Zippora Madhukar

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Is this what you're looking for:

Faulting application name: Photoshop.exe, version: 16.0.1.168, time stamp: 0x55af6140
Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56259295
Exception code: 0xc0000005
Fault offset: 0x00000000000465d2
Faulting process id: 0x1950
Faulting application start time: 0x01d12b10fedb53c8
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f42db75e-9708-11e5-8ff1-c860009a2979

My PS and Windows are up to date - all my drivers and everything. I also forgot to mention - before crashing, I can see small red boxes appearing in random places on my screen. As soon as I see that, I save my work, because I know it's going to crash. It doesn't happen every single time before crashing, but most of the time.
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Chris Cox

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Yes, that is what we need.
Crashes in NTDLL are usually due to third party plugins, or bugs in drivers (like video card drivers).

Try disabling your third party plugins by holding down the shift key while launching Photoshop.

And update your video card drivers from the GPU maker's website, not Microsoft.
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Zippora Madhukar

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Also - I still have XP running on my machine - would that be a problem? I was able to open and work on PSE with no problem.
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Zippora Madhukar

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Ok I'll try that. Thanks