Photoshop CC 2015: UI font scaling produces font sizes too big/small on high-res monitors (not fixed by PS CC 2014 UI font scaling feature)

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[PLEASE DO NOT MERGE THIS TOPIC WITH SIMILAR TOPIC: "Photoshop: Menu too small on Windows high res display", or any other topic that is marked as Answered, because at this writing, the issue I am reporting is not answered or solved. My renewal is coming up in a few months. In and of itself this font issue isn’t enough to push me over the edge and make me cancel my CC subscription, but that’s because I have 2 monitors, and I can read the font on the smaller, lower resolution monitor. It’s a pain, but I have been able to live with it. That said, substandard customer support is enough to and has in other cases been enough for me to stop paying for and using software or services. What I saw in that other, similar thread was not a shining example of how I would expect a company like Adobe to handle customer support. I suspect other users on that thread feel the same way—they didn’t start out so frustrated and furious that they felt like cancelling, but after reading the responses they received, I can see how they got there. I hope this thread can avoid repeating the miscommunication in the other topic. Here are the facts as I understand them. Something in Photoshop CC 2015 is broken. Adobe tried to fix it once under CC 2014 (thank you), but the fix didn’t work for many customers (customers can understand this sort of thing happens if it’s acknowledged and they can see it’s being worked). There is still a problem that needs to be fixed. So in this new thread I hope Adobe can take ownership, be up front and honest about the situation and the status, keep users informed on progress and when a new attempt to fix it can be expected. Thank you in advance.] Adobe Photoshop CC 2014 added a UI scaling feature intended to address customer reports of font sizes too small on some high resolution monitors. The update did not resolve the issue for many customers.There is another similar post on this site (Photoshop: Menu too small on Windows high res display), but it is for an issue that is marked by the moderator as “Answered” (the answer in that topic is that Photoshop CC 2014 added the UI scaling feature). As described below, while the Photoshop CC 2014 UI scaling feature may have solved the issue for some customers, it has clearly not fixed the issue across the customer base. The other topic includes many customers reporting the fix did not work for them. There is clear and obvious frustration on that thread, with some users threatening to terminate their subscriptions to CC (or stating they already have) because the UI with such small (or large) font results in an unacceptable user experience. Based on the posts in that thread, a) it does not seem this is a minor issue affecting only a small percentage of users, b) it seems this issue has been ongoing for well over a year, and c) there is significant frustration and confusion on the other thread, where multiple users have tried in vain to communicate to Adobe the issue is still not fixed, and they continued to be told it was. For these reasons, it was clear a new topic was needed that was not bogged down by arguments about what for many customers was an inaccurate assertion that the issue was answered/fixed. I am one of the many customers for which the UI scaling feature has not solved the problem. I have a color-calibrated, high resolution monitor (2560 x 1440) on Windows 7 64-bit SP1, and the font size on Photoshop is either too large or too small. There is no setting that produces a readable and usable UI. I've tried all UI Font Size and UI Scaling options (along with Windows controls for font sizes), restarted PS and the PC multiple times, and no matter what settings are used, the font is either too tiny to see without getting very close to the screen, or it’s so large that the portion of the UI left visible for the photo is too small to be practical for a photo editing software program. Adobe phone support confirmed the Photoshop CC 2015 UI scaling feature did not solve my font size issue while remote controlling my PC, acknowledged other customers have reported the UI scaling feature did not solve their issue, said Adobe software development was working on a fix, and suggested the question be posted on this site so progress could be tracked.It should be noted that other applications (including Adobe Lightroom) don’t have this issue on my high resolution display. When I changed the Windows font size controls in an effort to make Photoshop font more readable, it made the font sizes unusable/impractical in my other applications, including Lightroom. The other, similar thread offers workarounds that involve manual registry edits and downloads of files from third party websites. However, because these workarounds are not formally endorsed and/or supported by Adobe, the risk of them causing problems during future Photoshop installations is, in my view, not one worth taking. If they truly offer a legitimate solution, I look to Adobe to update Photoshop CC, and have the Adobe installer execute them as part of the installation process. Since that has not happened, I do not view them as viable options for me (although I appreciate and applaud the customer who figured out and posted the workaround in such detail, and those who have pointed other customers to the workaround as an option to consider). I would also acknowledge that I have never had to manually edit the operating system registry for any other program for any reason. Unless that starts to become the norm (which I can’t imagine), I don’t plan to start now.Adobe seems to suggest the problem is at least partly a Microsoft issue. That seems quite possible. But as a user, if my other applications (and Lightroom) are not having this issue, it’s hard to understand why Adobe is unable to fix it for Photoshop without Microsoft assistance/intervention. I am pleased to know the 2 parties are working collaboratively to find a solution, but that doesn’t mean many Adobe customers are willing accept years of delay in getting something like this fixed. Graphical user interfaces are the first and often most important piece of user experience. Like a fly in the bottom of your wine glass, a poor UI is hard to get past. If you meet ALL criteria below and are still having the same problem (Photoshop font options are too large or too small), please register your situation below so Adobe can understand how many users are still having the issue, and which resolution monitors are still problematic. Please keep to the facts and don’t include anything the moderator can’t post because it violates the website rules. That increases the odds for us all that Adobe can prioritize this accordingly and get it fixed sooner.* You are a Photoshop CC 2015 customer running the latest version* You have a high-resolution monitor (please include the resolution of your monitor)* You have tried all permutations of the Photoshop CC UI Scaling Feature (Edit => Preferences => Interface => Text, then UI Font Size, and UI Scaling), each requiring a Photoshop restart, and your issue has not been resolved* You have tried the Photoshop UI Scaling Feature in concert with all permutations of font size manipulations offered by Windows (ex. Windows 7: Control Panel => Display => Smaller, Medium, and Larger options), and your issue has not been resolved* You are unwilling/uncomfortable making manual registry entries and using files downloaded from third party websites, and/or taking the risk that the next update of Photoshop CC has problems because you edited your registry or added files Adobe was not expecting to be there (and then hearing Adobe support tell you a complete uninstall, manual removal of directories, manual registry edits, and a full reinstall is your only option)* Your Photoshop fonts are either too small, or too large such that you have far too little room to view the photo you are editing* Your other applications (including Lightroom) don’t have this problem on the same monitor * You WANT Adobe to address this issue because it is a significant annoyance, or you NEED them to address it because otherwise you cannot use the UI (please state which, and be honest—for me it is a WANT)Hopefully this thread can help Adobe establish how many customers this is affecting, how, and share up to date applicable information as Adobe works to fix this.
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Robert Kriner

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Posted 3 years ago

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Matt Falcon

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Meh, I've got a 1920x1080 screen at 100% scale, I've gotten used to the Photoshop interface being mouse-print and use it almost every day like that. If your screen is 2560xgazillion px, you might want to just try the 200% option... for me, I need 150% but the only options are 100% or 200%.

Seriously though, every new computer these days seems to come with a high DPI screen. Stupid that this is still a problem.
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Roy Blumenthal

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Hi Matt... The 200% option is unusable. It makes the damned interface too big... It knocks elements off the screen, unable to be seen or accessed. This is a total f@-up!
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Matt Falcon

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What's your screen resolution?
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Roy Blumenthal

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2560 x 1440. Cintiq Companion 2.
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Flann Horgan

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And in my case (MS surface pro 3) 2160x1440 which has the same result whereby 200% results inunusably large UI elements impinging on the image real estate and 100% gives a tiny UI in the native hidpi display of the surface pro 3.
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Dave Evans

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I'm an amateur / hobby photographer
Having been a casual user of LR (from LR4, to LR5 and LR CC).
I decided to finally upgrade equipment and get involved with PS by attending a course.

Laptop is a Lenovo Ultra HD and default screen resolution is 3840 x 2160. 

Whilst image and screen size in Windows ( Win7 now Win10 ) has caused me a few hassles I didn't expect what is probably my most expensive piece of software to virtually be unusable.

I'm probably in a the middle of a big learning curve.
I expected that in learning about PS but didn't expect to spend ages trying to sort out font and icon sizes to something I could see and use when I should be doing my course work at home.
Paid for the software, paid for the course and yet cannot process properly.

I presume it is part of the same problem on the high display but I also have problems with using selection tools when the outline of the selection area whilst still selecting (marching ants) is almost invisible until the left mouse key is released.
A basic function that is unusable.

The nearest I can get to improving it is to change my screen resolution own to
1920 x 1080 or lower. PS is better but the rest of my windows system is now worse than intended.

Are there other options in PS, I haven't found them yet.
I have tried the options discussed in this thread.

Surely Adobe must have been aware of the developing screen qualities even before they were available for sale.
So from development these problems would seem to have been around for at least 3 years.

Whilst impressed with the functions available I'm not impressed with the usability.

I shall be discussing with my photography club, many potential members, and also within my Meetup groups, many more potential members.

As individuals our say doesn't carry much weight but as groups there is potential loss on many customers as they will consider alternatives.

My only options are to persevere, alternative products (cheaper?) or going back to my older machine and reinstalling CS5 (though not long term ).

To me it doesn't seem good enough.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Dave, have you gone into Preferences > Interface... in Photoshop and set the scaling to 200% and restart Photoshop for the changes to take effect?
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Dave Evans

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Thanks for the very quick response to my post.

In between real life, and PS course I have not had much time to experiment. 

Yes, I had tried the scaling options and restarted PS.

I have also had to try, well still trying, the various Windows screen resolutions.

My Laptop is Ultra HD so optimally runs at 3840 x 1920 on a 15inch screen.

At that resolution PS is, in my opinion, useless.
Changing to 200% scale enables better viewing of Tool bar, Options and Drop Down Menus but still small and not that good.

The biggest problem
for me is at the proper high resolution for my screen ( and I would have thought most people is )   -

The inability to see the "Marching Ants" around a selection.
(note -   This during a lesson exercise with a mostly white background).

Once the left mouse button is released they are a bit more viewable but that is then too late to make the selection properly.

At various screen resolutions I have had problems within PS with drop down menus in affect going off the bottom of the screen and no way of choosing one of the out of view options, such as Edit/Preferences.
No scrolling up or down either.

It is either use what you can see
or
void out, change the windows screen resolution, make the change and then change back to the compromise resolution. 

My compromise option is 200% scaling AND screen resolution 1920 x 1080.
( wasting the extra quality and cost of the high Res screen ).
Note - if I am switching between Win Apps then I get display inconveniences in those other Apps.

I haven't yet worked out what benefit I might get from changing the
"UI Font Size"  at each of the screen resolutions I am trying.

I haven't tried other Windows Font sizes either. (all new to me).

It would be helpful to know
 - Any better suggestions as a work around.
 - Is there any active current development to solve this, 
 - Is there a target date.

To make my experience worse I have just loaded CC LightRoom,,which I see as my main App and it seems to be even worse than PS as I haven't yet found any equivalent settings to change, though I suppose that is another board.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Variable scaling of user interface and scaling cursors and on canvas items is something that is being worked on.

Lightroom has a similar scaling preference under Preferences > Interface... under "Font Size"
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Dave Evans

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Thank you again for a prompt answer.

I will play around with various size options to see what seem workable or a compromise.

This may help others.
Laptop with 15" 4k  monitor running at the default of 3840 x 2160
Smooth surface screen as it is not a contact/touch screen.
 
In PS Using Edit/preferences/interface with these settings. 
UI Scaling 200%, better could do with a bit larger.
UI Font size Medium, tried large but couldn't see what changed..

Problem still with Title bar and Menu bar sizes, needed magnifying glass to even read.
These I changed in Windows (Win10).
Control Panel/Appearance and Personalisation/Display/
Selectable drop down option for both Title and Menu.
Both set to 18 from the default 9.
Right click options that bring up menus are now a bit large. 

A bit more experimenting may find slightly better options.
Eventually I expect to have a second and larger screen plugged so I can do most LR/PS work on that while at home.
I don't yet know if the current compromise will be good for that or not.

The above settings are a compromise and I have had to search and read to find out how to make the changes.
I ant to be a User not a Technical person.

So the only problem I still have, and it is giving much difficulty, is in
using the selection tools - a crucial facility..
At the high resolution screen setting
On a test exercise where I create the selection area on a white background - While dragging to create the selection the area is virtually invisible.
On dark or varying colours even worse.
On releasing the left mouse button the selection is a bit more viewable for the Marching Ants but then it is too late to adjust most selections,
I am assuming it is the small pixel size.

Using 1920 x 1080 the selection area is usable but wipes out the benefit of having a high resolution screen.

Are there any settings / options that allow the visibility of the selection area outline to be improved.
 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Presently, there isn't a way to scale or change the on canvas elements. It's something the team is working on.
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Roy Blumenthal

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Hi Jeffrey...

Do you have a timeline for when this work will be done?

This should not take longer than a month to sort out. Other companies have managed to do it. In fact, even Adobe had managed to do it on other products.

It's absolutely ridiculous that it's taking so long.
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Dave Evans

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The compromises mentioned in my last post work reasonably for me.

However without the ability to achieve a selection PS is not usable on a laptop with a 4K screen.
Only changing the resolution back to 1920 x 1080 or lower is usable but it plays havoc with the screen size of some of my other Apps.

I have become fairly quick at changing WIN screen resolutions and Adobe UI preferences but I'd rather spend my time using the APP on my hobby.

I do hope some guidance can be given as to when the current development work might appear, even if it could slip.
A definitely not before would even help.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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@roy, I can't provide a timeline, but it's more complicated than you might think.
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Dave Evans

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Jeffrey

I can understand that it is more complicated than we think given the different displays I have had by changing settings in both Adobe PS preferences and in Windows screen resolutions.

When this problem was first reported in this discussion the screen resolutions involved were lower than the 4k (3840 x 2160) resolution on my laptop.

As it seems to me it may need something greater that the 200% preference option already available in PS in addition to previous requests for 150%.

Even without timescales can you at least confirm the resolutions that will be supported in the work currently in hand.

It would be nice to know rather than wait for an undisclosed time and then perhaps find the problem is only part solved or wasn't included.

Thank You 
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Amy Lulu

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I'm having that issue as i want to go to 5k 27 inch . @ side by side.  I am going to stick w mac bc this problem seems worse w windows unless you;ve heard otherwise.  my best period was ten years ago on mac snow leopard and one of the older ps elements, maybe six.  it was similar to current ps and between snw leopard and the old elements you could do anything you could imagine including changing the UI of all the apps on your mac - i had a clear ui. i made all my own icons - it was so fun, they still do it on deviant art, but they;re eusing window, so maybe windows is more user friendly by now for graphics.  anyway, elements got dumbed down after 9, i think and started to be like iphoto.  I'm stuck w cc photoshop 15 on yosemite bc there are issues i keep reading about w el capitan and sierra.  i work on the 17 inch mbp - you can still find some with some diligence, and even though you dont get the hi res screen, the extra space is v helpful.  anytime i like a phjotgraphy app it gets dumbed down or the company reinvents it and screws it up - alien skin is a tragic case. i love their plug ins.

They did something to combat theft and not it is imposssible to use their wonderful plugins if you have ever had ANYTHING installed on photoshop EVER>  bc there is some tag that trips it and it wont come up bc of "multiple licences on same computer " - they are extremely pricey but the settings are crisp and controllable.  I find the photoshop plugins a little loose - the effects are good but the handling is like driving a '75 gremlin after you;ve been driving a bmw. sorry for my rant. I was just comforted that its not just me getting lemons.  mac users are frustrated ww apple - we have reached the maturity phase of innovation.... wonder has been replaced w resentment... ;-) Happy holidays (I want the 27" microsoft giant touch screen . Ive never left mac, but it is too cool .  If you know game development, can you recommend a top gaming pc _ windows?  Cheers.. and thank you for trying w the UI - my screen is filled w bulging windows that look like eye charts but i can read my photoshop menus on 1980. Thank you so much for the screen solution!, it worked for me.
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Abby L Buzon

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This reply was created from a merged topic originally titled Photoshop CC UI Scaling makes menus either 5pt font or 45pt font - no in between.

I just had to switch back to CS6 because I couldn't stand the UI on my brand new Photoshop CC.  The Scaling options are Auto, 100%, or 200%. Auto and 100% both provide about a 5pt font throughout the UI, and the Workspace icons about 4 pixels wide with again like a 5 font.  Then there's the 200% font, like the giant world in Mario, which gives you about a 45pt font user interface.  FILE EDIT IMAGE LAYERS take up almost the entire width of my 21" screen.  
Angry and disappointed that I just had to switch back to CS6 - amongst all the other annoying settings changes you have to do with a new computer, now I have to deal with this crap too.  I thought it would like The Best of the Best!  I can't even stand looking at it!!!
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Louise Jakobsson

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This reply was created from a merged topic originally titled Photoshop too zoomed in with windows 10 home.

When I open Photoshop on my computer working the windows 10 home the app is way too zoomed in, auto is to 200%. I've been trying to change my preference to 100% instead but then it is ridiculously zoomed out. So zoomed in makes certain tools hidden and zoomed out makes them hard to read and I can't find some way to make it in-between. Lightroom works just fine, only Photoshop that does this.
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Jeanne Rubbo, Employee

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Update: As of 10/25/17, we are closing this program to new applicants. We have a large number of participants already. Thank you to everyone who registered!

The Photoshop team has been listening to your many requests for better scaling options on Windows, and we’re happy to announce that we are ready for beta testing on this feature. Because of the large scale changes involved in this feature, we want to make sure people have the opportunity to test it out before it’s released.
 
All Windows customers are welcome to join and test, but please note that you will need to have Windows 10 Creators Edition installed in order to use the new continuously scalable user interface and per-monitor scaling. Windows 7, 8 and prior versions of Windows 10 will only support 100% and 200% - as the continuously scalable user interface requires APIs only available in Creators Edition.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Photoshop CC 19.1.1 has introduced the ability to set and arbitrary scaling from 100% to 400% (including 150%) and per monitor scaling. See High-density monitor support and per-monitor scaling