Photoshop CC 2015: UI font scaling produces font sizes too big/small on high-res monitors (not fixed by PS CC 2014 UI font scaling feature)

  • 20
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
[PLEASE DO NOT MERGE THIS TOPIC WITH SIMILAR TOPIC: "Photoshop: Menu too small on Windows high res display", or any other topic that is marked as Answered, because at this writing, the issue I am reporting is not answered or solved. My renewal is coming up in a few months. In and of itself this font issue isn’t enough to push me over the edge and make me cancel my CC subscription, but that’s because I have 2 monitors, and I can read the font on the smaller, lower resolution monitor. It’s a pain, but I have been able to live with it. That said, substandard customer support is enough to and has in other cases been enough for me to stop paying for and using software or services. What I saw in that other, similar thread was not a shining example of how I would expect a company like Adobe to handle customer support. I suspect other users on that thread feel the same way—they didn’t start out so frustrated and furious that they felt like cancelling, but after reading the responses they received, I can see how they got there. I hope this thread can avoid repeating the miscommunication in the other topic. Here are the facts as I understand them. Something in Photoshop CC 2015 is broken. Adobe tried to fix it once under CC 2014 (thank you), but the fix didn’t work for many customers (customers can understand this sort of thing happens if it’s acknowledged and they can see it’s being worked). There is still a problem that needs to be fixed. So in this new thread I hope Adobe can take ownership, be up front and honest about the situation and the status, keep users informed on progress and when a new attempt to fix it can be expected. Thank you in advance.] Adobe Photoshop CC 2014 added a UI scaling feature intended to address customer reports of font sizes too small on some high resolution monitors. The update did not resolve the issue for many customers.There is another similar post on this site (Photoshop: Menu too small on Windows high res display), but it is for an issue that is marked by the moderator as “Answered” (the answer in that topic is that Photoshop CC 2014 added the UI scaling feature). As described below, while the Photoshop CC 2014 UI scaling feature may have solved the issue for some customers, it has clearly not fixed the issue across the customer base. The other topic includes many customers reporting the fix did not work for them. There is clear and obvious frustration on that thread, with some users threatening to terminate their subscriptions to CC (or stating they already have) because the UI with such small (or large) font results in an unacceptable user experience. Based on the posts in that thread, a) it does not seem this is a minor issue affecting only a small percentage of users, b) it seems this issue has been ongoing for well over a year, and c) there is significant frustration and confusion on the other thread, where multiple users have tried in vain to communicate to Adobe the issue is still not fixed, and they continued to be told it was. For these reasons, it was clear a new topic was needed that was not bogged down by arguments about what for many customers was an inaccurate assertion that the issue was answered/fixed. I am one of the many customers for which the UI scaling feature has not solved the problem. I have a color-calibrated, high resolution monitor (2560 x 1440) on Windows 7 64-bit SP1, and the font size on Photoshop is either too large or too small. There is no setting that produces a readable and usable UI. I've tried all UI Font Size and UI Scaling options (along with Windows controls for font sizes), restarted PS and the PC multiple times, and no matter what settings are used, the font is either too tiny to see without getting very close to the screen, or it’s so large that the portion of the UI left visible for the photo is too small to be practical for a photo editing software program. Adobe phone support confirmed the Photoshop CC 2015 UI scaling feature did not solve my font size issue while remote controlling my PC, acknowledged other customers have reported the UI scaling feature did not solve their issue, said Adobe software development was working on a fix, and suggested the question be posted on this site so progress could be tracked.It should be noted that other applications (including Adobe Lightroom) don’t have this issue on my high resolution display. When I changed the Windows font size controls in an effort to make Photoshop font more readable, it made the font sizes unusable/impractical in my other applications, including Lightroom. The other, similar thread offers workarounds that involve manual registry edits and downloads of files from third party websites. However, because these workarounds are not formally endorsed and/or supported by Adobe, the risk of them causing problems during future Photoshop installations is, in my view, not one worth taking. If they truly offer a legitimate solution, I look to Adobe to update Photoshop CC, and have the Adobe installer execute them as part of the installation process. Since that has not happened, I do not view them as viable options for me (although I appreciate and applaud the customer who figured out and posted the workaround in such detail, and those who have pointed other customers to the workaround as an option to consider). I would also acknowledge that I have never had to manually edit the operating system registry for any other program for any reason. Unless that starts to become the norm (which I can’t imagine), I don’t plan to start now.Adobe seems to suggest the problem is at least partly a Microsoft issue. That seems quite possible. But as a user, if my other applications (and Lightroom) are not having this issue, it’s hard to understand why Adobe is unable to fix it for Photoshop without Microsoft assistance/intervention. I am pleased to know the 2 parties are working collaboratively to find a solution, but that doesn’t mean many Adobe customers are willing accept years of delay in getting something like this fixed. Graphical user interfaces are the first and often most important piece of user experience. Like a fly in the bottom of your wine glass, a poor UI is hard to get past. If you meet ALL criteria below and are still having the same problem (Photoshop font options are too large or too small), please register your situation below so Adobe can understand how many users are still having the issue, and which resolution monitors are still problematic. Please keep to the facts and don’t include anything the moderator can’t post because it violates the website rules. That increases the odds for us all that Adobe can prioritize this accordingly and get it fixed sooner.* You are a Photoshop CC 2015 customer running the latest version* You have a high-resolution monitor (please include the resolution of your monitor)* You have tried all permutations of the Photoshop CC UI Scaling Feature (Edit => Preferences => Interface => Text, then UI Font Size, and UI Scaling), each requiring a Photoshop restart, and your issue has not been resolved* You have tried the Photoshop UI Scaling Feature in concert with all permutations of font size manipulations offered by Windows (ex. Windows 7: Control Panel => Display => Smaller, Medium, and Larger options), and your issue has not been resolved* You are unwilling/uncomfortable making manual registry entries and using files downloaded from third party websites, and/or taking the risk that the next update of Photoshop CC has problems because you edited your registry or added files Adobe was not expecting to be there (and then hearing Adobe support tell you a complete uninstall, manual removal of directories, manual registry edits, and a full reinstall is your only option)* Your Photoshop fonts are either too small, or too large such that you have far too little room to view the photo you are editing* Your other applications (including Lightroom) don’t have this problem on the same monitor * You WANT Adobe to address this issue because it is a significant annoyance, or you NEED them to address it because otherwise you cannot use the UI (please state which, and be honest—for me it is a WANT)Hopefully this thread can help Adobe establish how many customers this is affecting, how, and share up to date applicable information as Adobe works to fix this.
Photo of Robert Kriner

Robert Kriner

  • 16 Posts
  • 4 Reply Likes

Posted 5 years ago

  • 20
Photo of Paulette Risher

Paulette Risher

  • 5 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Still No Solution to Font/Icon Size on High Resolution Monitors - Really!?!.

So disappointed at the failure of Adobe to fix the menu font and icon incompatibility in Photoshop for high resolution monitors. I have complained about this for two years (back to the CS6 days) and the user groups across the web are full of like complaints.

Now even with a new CC 2015 and Windows 10 the problem is still unresolved. The PS screen either has 7 pt labels on microscopic icons or 30% of the screen real estate is taken up by the 200% UI resolution option. I would give up all of the CC 2015 updates for solution to this one problem which makes using PS stressful and frustrating instead of the pleasure it should be.

There is nothing that Adobe talent can't fix. You can fix this, if you care to. Obviously whatever your development systems are, you are not living with this issue or you would have addressed it.

......
I posted the above comment this morning and received the standard "this was fixed with 200% scaling in CC2014". This is my response:

With all due respect, if you look at the image I posted with my post earlier today, the bottom part of the image is what the 200% UI scaling looks like (the top part is what either 100% or automatic looks like. You'll notice that with 200% scaling there is no room for layers, there is no room for pallets, brushes, filters or anything else to display. It is unusable. To say that this is a fix is unconscionable.

This issue has been on the books since CS6 . At that time the Adobe developer identified a work around which involved manually setting the Windows 7 display to 151% which triggered some kind of threshold value and would allow CS6 to display properly. Unfortunately the work around will not work with CC2014 or CC2015. I actually reloaded CS6 last night but even the workaround won't work with Windows 10 (which works brilliantly with every other piece of software except Adobe).

I share the views of others, I am not (nor should I have to) hand-jam a registry fix. I am a highly experienced end user, but that is a boundary I won't cross.

I don't know what the Adobe development systems environment looks like - but I've seen all sorts of monitors mentioned in posts. Why does this plague the user base and not the developers? Trust me, if this was your day-to-day experience, this would be fixed.
Photo of Paulette Risher

Paulette Risher

  • 5 Posts
  • 0 Reply Likes
Chris,

Thank you for this reply. In this response there is 1) an acknowledgement that the problem continues to exist, 2) that the 200% solution is all that Adobe can offer at this time, and 3) that there is an on-going (and hopefully serious) effort to work with Microsoft to find a workable solution that plagues a substantial part of your user-base.

That is a very different message then the one you wrote last week on another thread on this topic that said "The problem listed in this topic is solved with the 200% UI Scaling. "

Paulette
Photo of Tim Margeson

Tim Margeson

  • 18 Posts
  • 2 Reply Likes
The fact the 'resolution' offered is a 100% (2x) or 200% (4x) resampling of the icons and text indicate the base issue is a design choice made early in the development that locked the app into what amounts to a use of bit mapped fonts (Chris, I know you've said they aren't, but the effect is the same as if they are).

As others have stated, dancing around the issue and blaming Microsoft for not making some arbitrary change to save one of your applications is really not helping. Also, I have shown an example that MS does in fact have a standard way around this that works. Why not use it? Sure the menu might get cut off if someone exceeds some arbitrary font choice, but at least they can decide which is worse: unusable or simply not 'pretty'.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 862 Reply Likes
The icons aren't resampled - they exist as separate 100% and 200% versions. No, there are no bitmapped fonts, or even things that look like bitmapped fonts used in Photoshop's UI.

Again, we are continuing to work with Microsoft to solve the Windows issues necessary to allow more flexible UI scaling in Windows applications.
Photo of Gary Bast

Gary Bast

  • 3 Posts
  • 2 Reply Likes
BWHAHAHAhahahaaaaaa
Photo of Anastasia Khrenova

Anastasia Khrenova

  • 1 Post
  • 0 Reply Likes
Could you please add option as 150% as well.
200% - is too big!
Photo of jp hellemons

jp hellemons

  • 3 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled PHOTOSHOP - Scaling issue with hi-dpi on windows.

Scaling issue with hi-dpi. Surface pro 3 with external 24" full hd screen. Set to auto scale UI results to huge splash screens and settings dialog.

native resolution of surface pro is 2160 x 1440px on 12" set to 150% dpi
native resolution of my 2nd screen is 1920 x 1080 on 24" set to 100% dpi

when photoshop is set to auto ui scaling. it is way to big on my 2nd screen. The options 100 and 200% are not enough, There should be (a lot) more. When I open photoshop on the 2nd screen with auto ui I do not even have the complete toolbar on the left side. The zoom option is off screen.

I am running win 10 (not insider preview) and the latest photoshop CC version.

Photo of Melody Spencer

Melody Spencer

  • 5 Posts
  • 1 Reply Like
**My Samsung Monitor, Sync Master 2233 SW., 21.5" LCD screen, 1920 x 1080 resolution, Updated to Windows 10.....PSCS5 software all good, correct icon & bar sizes, no problem with pallet display sizes.

**My Dell UP2414Q, 23.8 LCD Display, 3840 x 2160 resolution....Problem with interactive tools, pallets, layers, taskbars & icons too small to read, unable to identify what each of my layers contain as well as in my navigator to work efficiently, which is severely slowing my business down.

I've tried all the other solutions, though not the registry tinkering (and will not do) & nothing has worked.
I have not gone to the CC subscription. (1) I do not need it for what I do at this time. (2) I feel wronged that I should have to pay a monthly fee for a problem that lays with Adobe & not me. (3) CC does not guarantee a fix for this problem.

Melody
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 862 Reply Likes
Photoshop CC 2014 introduced the 200% UI scaling feature, which is what you need for your high dpi monitor (3840x2160).
Photo of jp hellemons

jp hellemons

  • 3 Posts
  • 0 Reply Likes
it should be 100% on the full hd and 200% on the 23.8 inch dell and 150% on my surface pro. photoshop should do this when it is set to auto and moved from primary to secondary screen.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 862 Reply Likes
Again, we are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling on Windows.
Right now, 100% and 200% are all we can provide on Windows.
Photo of Melody Spencer

Melody Spencer

  • 5 Posts
  • 1 Reply Like
Okay. I'm no Computer Scientist (a little joke there, Chris), but what I don't understand is why other software imaging packages state that their photo editing software has 4K monitor support with high resolution monitors...."All new icons and enhanced interface compatibility with Ultra High DPI displays (up to 250% zoom) with 4K monitors."
If they can do it...................?
Photo of Robert Kriner

Robert Kriner

  • 16 Posts
  • 4 Reply Likes
I'm gonna go way out on a limb here and take a guess at the response you're probably going to get Melody...

"Photoshop CC 2014 introduced the 200% UI scaling feature, which solved this problem. We are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling on Windows. Right now, 100% and 200% are all we can provide on Windows."

That's right, a little friendly Adobe ribbing is overdue here given the circumstances, the number of customers reporting this issue, the fact that there are other Windows applications which don't have this issue (take Adobe Lightroom CC for example is usable on my hi res monitor), the (sometimes off target) response pattern we've seen from Adobe, the wrongful merging of the ongoing issue with something Adobe took credit for solving with Photoshop CC 2014, and how long this problem has been allowed to continue.

It would be a lot more helpful if we could get Adobe to put forth their plan for a fix, along with a tentative schedule to roll it out. The open-ended response we get doesn't offer any sense of the priority Adobe has given this issue. For all we know, they could be saying the exact same thing next year at this time. I suppose I'm lucky because I have dual monitors at different resolutions. PS CC 2015 works on one of them. If it didn't, well I guess I wouldn't be writing this because I wouldn't have PS CC 2015.

My $0.02
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 862 Reply Likes
Other applications do have scaling problems outside of 100% and 200% on Windows. We have talked to Microsoft, and many of the other Windows application teams about this - yes, there are problems still to be solved.

We can't say much more, because multiple parties are involved (and lots of NDAs).
Photo of Eric Kelp

Eric Kelp

  • 2 Posts
  • 0 Reply Likes
This has been going on for two years. I had a tech support guy today tell me it "just isn't important", and that basically we're just whiners.
Photo of Tim Margeson

Tim Margeson

  • 18 Posts
  • 2 Reply Likes
Chris's comments about MS+Adobe trying to fix this; facts are Windows 10 is complete. Microsoft isn't going to be changing internals like core graphics handling any time soon. If and when they decide on Windows 13, it will be at least 4 to 5 years out. Even then I doubt they'll pander to Adobes simplistic and proprietary font approach.

So look forward to years of the options of 1) unreadable menus, or 2) an app that scales everything 200%.
Photo of Frank Hösler

Frank Hösler

  • 1 Post
  • 1 Reply Like
Huge problem for me too. (not only Photoshop. preety much the whole CC)

Just bought a new Dell XPS with 4K. This is my primary working PC. Have the latest CC 2015 installed. I'm working with dirfferent external screens in different offices.

External monitors are usually not high dpi. Standard Setup for me is: Working stage an external screen and palettes etc. on laptop screen.

As Windows 10 allows different scaling factors on different screens, Adobe should find a way to support this too. Current status is completely unprofessional and some parts unusable.

There is a workaround which improves the situation slightly, but not completely:
www.danantonielli.com/adobe-app-scali...
Photo of Michael Puetter

Michael Puetter

  • 7 Posts
  • 0 Reply Likes
I came to this topic from Photoshop Elements 11 as an ordinary consumer with his home and pet pictures when I installed my second licence on my new Microsoft Surface Pro 3. I am thoroughly confused about what's going on, whether anything is / can be done to sort this out. So for now I have to stay with my first licence running on a Windows 7 laptop. Upgrade to solve the problem, without any assurances? You must be kidding. Install a trial version to see what happens? This doesn't seem worth the effort.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 862 Reply Likes
This topic is about Photoshop CC 2015. See this topic for Elements UI scaling information: http://feedback.photoshop.com/photosh...
Photo of artisticscientist

artisticscientist

  • 3 Posts
  • 1 Reply Like
I have a Surface 3 (not the pro version). I just recently decided to buy CC again and lo and behold, I have the same issue I had 2 years ago with my Surface Pro 2.

I'm pretty confused, to be honest. 100% scaling is too small and 200% is too big. Can someone please explain to me why other options simply can't be added (e.g., 125% and 150%)? It seems like a simple fix to me, but perhaps I'm missing something?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 862 Reply Likes
Because flexible scaling is more complicated than it sounds. Adobe is continuing to work with Microsoft on the issues necessary to allow more flexible UI scaling on Windows.
Photo of Tim Margeson

Tim Margeson

  • 18 Posts
  • 2 Reply Likes
Because those icons are all bit mapped, and fonts are hard coded. You'd think Aodbe would understand... The pet theory is that customers will accept work-arounds because the Adobe product is superior. Kind-of-like Jobs telling folk the iPhone is great, people just need to learn how to hold it properly.

This works until customer stop spending money to buy the product, and accept a little less capability for a bit more convenience.

Why the free Adobe Reader is fully compliant with the Windows OS scaling, yet the expensive CS isn't... well, that's a question for Adobe execs.
Photo of Eric Kelp

Eric Kelp

  • 2 Posts
  • 0 Reply Likes
This is still a problem. I updated my Photoshop the other day, not realizing they ruined the "fix" from the 2014 version. I got on the phone with Adobe support and gave him access to my computer - big mistake. They run rampant and click away. Ultimately, he told me that this issue is "not important" and only affects a small number of users. Clearly, someone has not read these forums for the past two years. Not to mention, anyone not living in the stone ages has AT LEAST a 1920x1080 monitor. He tried going through all of the "fixes" - changing the interface size to the now insanely sized 200% option, changing my Microsoft text size, all the while I was telling him I'd already done this and it doesn't work. He treated me like an idiot and was very snippy, but I'm a woman, so I usually get treated like that by these guys (nevermind that I ran climate models on super computers and could run circles around most of them). Anyway, same old crap after two years, and they clearly don't think this is a priority. I think it's time to cancel and go back to CS5.5. They ran a good marketing scheme to get people to abandon the cheaper method of just hanging on to outdated software, but hey, at least it WORKED.
Photo of Tim Margeson

Tim Margeson

  • 18 Posts
  • 2 Reply Likes
Never ever give remote control to techs ... their job is to fix whatever issue you hint at, usually at the expense of everything else on your machine, including seriously important data like financials, contact or inventory management tools, etc.

They do not care if they destroy your machine while they work away deleting this, changing that... consider it like giving your car keys to an uninsured person off the street, and telling them to have fun.

Eric, I hope you had a current backup ... or had system restore on (though some of these techs disable System Restore so you can't undo what they changed).
Photo of Tim Margeson

Tim Margeson

  • 18 Posts
  • 2 Reply Likes
One other thing, CS5 is no better at UI scaling on high res monitors...
Photo of Artur Harla

Artur Harla

  • 1 Post
  • 0 Reply Likes
I'm curious why PS CC only supports 100% and 200% scaling and it's an issue that Adobe is unable to fix for over a year now (with or without Microsoft) while AI (Illustrator) supports 100%, 150% and 200% with no problem.

It's fine on my 23" 1080p monitor, but it's an issue on my 13" 1080p laptop, where PS is either too small or too big, while AI seems to be fine with it's 150% scaling and Windows scaling set to 125%.

Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 862 Reply Likes
The Photoshop team is continuing to work with Microsoft on the issues necessary to allow more flexible UI scaling in the future.
Photo of Morris

Morris

  • 14 Posts
  • 9 Reply Likes
Hey @chris I know that Adobe and Microsoft are working together to fix scaling issues, and you said it.
I also know that there are NDA so you can not tell much more than what you have already said.
But, if there's some news, please tell us.. thanks.

I'm trying to figure out what the problem is but I don't know anything about coding or UI so I just have to wait, I know it.. but this waiting is a little unnerving :(
Photo of Tim Margeson

Tim Margeson

  • 18 Posts
  • 2 Reply Likes
1995: Windows 3
1998: Windows 98
2001: Windows XP
2006: Windows Vista
2009: Windows 7
2012: Windows 8
2013: Windows 8.1
2015: Windows 10

Windows 'Next' is at least 3 years away, and will be the soonest any Microsoft/Adobe fix will be available (if then). Enjoy the UI as it is, it won't be changing any time soon.
Photo of Reto Gentinetta

Reto Gentinetta

  • 4 Posts
  • 1 Reply Like
this really sucks, i upgraded to a 4K Monitor, Eizo 3237, 32 Zoll, using the Resolution 3840x2160 so i can edit my Pictures more efficient. But now i can no longer use photoshop because i can not read the small Icons and UI texts. I allready changed the UI font to large (there are small - med - large options in Photoshop CC) i did not help. In Bridge the Menue is now larger, but the text in the Explorer is still to small to read.
I can only laugh about the Support Chat - the only Workaround is to decrease the Resolution from Win7. Hello Adobe? I high Resolution Screen running in low Resolution? i have plenty of application installed, some of them have some ui Problems, but photoshop and Bridge are the only applications wich have this small ui Fonts, i can not read.
And i really don't understand why a Company as Adobe can not fix this, if every other Software vendor can fix it...
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 862 Reply Likes
Did you enable the 2005 UI scaling option available in Photoshop CC 2014 and later? (it sounds like you did not)

There is a separate request for Bridge UI scaling (which is not yet available).
Photo of Aaron Roberts

Aaron Roberts

  • 2 Posts
  • 0 Reply Likes
Yeah this is a big problem. I have a surface Pro4 and on my second monitor (Samsung 29-Inch Ultra-wide Curved Screen) Photoshop CC and displays with huge fonts. It's clear that other Adobe products like Premeire Pro are working properly, so the Photoshop Illustrator development teams are working in a vacuum from everyone else. Guys please fix this. We pay a lot of money and depend on your products to work right. Don't pass the blame onto Microsoft as some of your teams have this working properly.
Photo of Tim Margeson

Tim Margeson

  • 18 Posts
  • 2 Reply Likes
Spread your dissatisfaction where it matters. To friends, colleagues, your boss.
Photo of Matt Falcon

Matt Falcon

  • 7 Posts
  • 0 Reply Likes
This is a problem for me, too. The exact same behavior had been observed in a previous version of Adobe Reader as well - by default, the UI was scaled massively large on my high-DPI display, but it could be fixed by adjusting a couple of conflictingly-worded options in the preferences, I think.

I'm on a Lenovo T500 with a 15.4" full HD (1920x1200) display, with Windows 10. Every other program tends to understand and adapt to the DPI correctly, creating a beautifully smooth experience. It's taken some time for programs (like Chrome) to eventually gain full DPI scaling support, but Adobe seems to be, for some incomprehensible reason, last to fully support proper DPI scaling. I thought Adobe was mostly working with high-grade hardware and would be first to properly support DPI scaling!

By default, Photoshop's UI is set to "Auto". But there are only two options provided - "100%" and "200%" scaling. The correct option is 150%, as instructed by the OS.

At 100%, it looks like this:

Which has way more than enough screen real estate, but is right on the border of being unusable. Definitely not comfortable.

And at 200%, it looks like this:

Which is basically like trying to use Photoshop on an 800x600 screen (actually 960x600). Completely unusable.

This being my first experience after *FINALLY* taking the leap to buying a subscription to Creative Cloud after, yes, pirating Photoshop all these years for personal use... it's a very bad first impression of "legit" software!

Also worth mentioning that, though I think the whole window was scaled (affecting the image as well), I didn't have this trouble with my previous install of CS6.
Photo of Matt Falcon

Matt Falcon

  • 7 Posts
  • 0 Reply Likes
Worth updating -- I just upgraded to a T530 (at last!) with a 1920x1080 full HD display, almost the same as the T500 with its 1920x1200 screen. Running a clean, bare-metal install of Windows 10 x64.

Same... exact... thing. Precisely the same behavior, to a T. I could walk up to Adobe's offices with a brand new system and demonstrate this to them. WTF?
Photo of Scott Calkins

Scott Calkins

  • 2 Posts
  • 0 Reply Likes
I am also seeing this problem in CC-2015.1.1. While changing the scaling to 200% lets me see the toolbar, the drop-down boxes under "File", "Edit", "Tools", etc are in the unreadable micro font size. Resizing of the fonts and windows works fine in Photoshop CS6 along with multiple other programs including programs with engines that came out in 1998. The problem is on Adobe's side not Microsoft's. My subscription runs out in a few months and you can bet I will not be renewing till this issue is fixed.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 862 Reply Likes
The OS menus are controlled by the OS scaling factor, separate from the application preferences scaling for the rest of the UI.

No, Photoshop CS6 had no UI scaling at all on Windows.
And we have been working with Microsoft for years to enable correct UI scaling in applications. We are continuing to work with Microsoft to allow more flexible UI scaling in Windows.
Photo of Tim Margeson

Tim Margeson

  • 18 Posts
  • 2 Reply Likes
Chris, I think Scott said the Adobe File menu text was too small. Also - Chris, have you ever USED Adobe CS on a large high-resolution monitor?

Based on all of your comments, I sincerely doubt you have seen the issue or experienced using the product on good hardware that every other software product works fairly well on; including a few Adobe products.

Just because Adobe liked the Motorola 68000 memory mapped display adopted by Apple back in the 1970's because in made sloppy programming easy, it is no excuse for lack of good programming in the 21st Century.

But let's assume you ARE working with Microsoft (all one of their engineers who is powerless to change the OS), you know you are alienating users who will find alternatives. Corel X7 with PhotoPaint is better today than trying to use menus I can't read... do I miss adaptive replace? Sure, but since I can't use the feature because I can't read the menus ... well; how good is it to me?
Photo of Morris

Morris

  • 14 Posts
  • 9 Reply Likes
It is hard to find information about.
This is one of the latest news about Windows DPI. It is really interesting.

http://blogs.technet.com/b/askcore/ar...

I guess, and this is only my humble opinion, based on what I read, they both have their own issues.
Photoshop is a complex application, with a tons of bitmap and don't forget that PS is a 25 y-old application, with old coding.

But, in order to fix this problem windows also needs to "adapt" the OS to PS.

"We have ongoing work on improving migration tools for developers with these complex Win32 desktop applications."

Microsoft is working on it.. display scaling has certainly improved since Windows 8.1.
I think we will see a lot of DPI improvements in the next release (Redstone).
Photo of Tim Margeson

Tim Margeson

  • 18 Posts
  • 2 Reply Likes
I find it an interesting article. This stood out.

Unscaled content: Lync, desktop icons
Some applications (for example, Lync) choose to disable bitmap scaling for a variety of technical reasons, but do not take care of all their own scaling in dynamic scaling scenarios.
... this sounds like what we are hearing from the Adobe team ...
We are working to improve these apps for a future release.
... this terminology usually means far distant future - aka - work not yet approved by management ...
Photo of Roy Blumenthal

Roy Blumenthal

  • 17 Posts
  • 2 Reply Likes
Come on, Adobe! I use a Cintiq Companion 2 to draw live stuff at conferences. And I NEED to be able to see my fricking icons! And it's not only a matter of seeing them. It's about being able to pick them with my stylus.

FIX THIS, PLEASE! FIX IT!!!
Photo of Tim Margeson

Tim Margeson

  • 18 Posts
  • 2 Reply Likes
There is not a problem that Adobe can solve. It's a problem with Microsoft. Please use 640x480 screen resolution with 8 bit color. That is a known workaround.

Thank you for purchasing Adobe Professional Products and Services.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 863 Reply Likes
Again, we are continuing to work with Microsoft on the changes necessary to allow more flexible UI scaling on Windows. We all know there are still problems, and we're all working on it.
Photo of Matt Falcon

Matt Falcon

  • 7 Posts
  • 0 Reply Likes
Really, it all comes down to the fact that there's a simple piece of information that's already reported by Windows - "the screen is X DPI, or 125%, 150%, etc..." - and the program simply has to ask it, and respond correctly to it. Some programs "ask" but don't respond properly (like Photoshop, and a few others with mouse-print problems), while others just ignore it and get upscaled automatically. Maybe not in specific details, but what concepts does Microsoft need to work on that aren't Adobe's responsibility?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 863 Reply Likes
No, it is far from that simple. The Windows UI APIs also have to deal with fractional scaling, and many don't (or don't do so correctly).

Again, we are continuing to work with Microsoft on the changes necessary to allow more flexible UI scaling on Windows.
Photo of Scott Calkins

Scott Calkins

  • 2 Posts
  • 0 Reply Likes
Maybe you should work with your partners over in Adobe Bridge, it works fine over there.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 863 Reply Likes
Bridge doesn't support UI scaling on Windows yet. And we are working with them.
Photo of Roy Blumenthal

Roy Blumenthal

  • 17 Posts
  • 2 Reply Likes
As Yoda might have said, "There is no 'WORKING ON'. There is just 'DO'!"
Photo of Brendan Strijdom

Brendan Strijdom

  • 1 Post
  • 1 Reply Like
I had the same problem with LR. New Dell XPS 13 laptop (Win 10) that has a 3200x1800 display. When i tried to connect it to my 24" 1920x1080 display the LR menu bar consumed the screen. The laptop with the ultra high resolution was set to 250% scaling in the OS and the second monitor was set to 100% hence the reason that the lower res monitor was showing LR at 250%. Made the 24" the OS default monitor and LR is suddenly perfect on the 24" but if I move LR to the second monitor (the laptop) all the fonts go so small that they are unreadable. 

This is not a MS issue.  Methinks Adobe needs to read the monitor resolution and the OS scaling factor and then apply this to their display setting separately for each LR/PS "Monitor".  This is because LR looked perfect when the OS default monitor = the LR "Main" monitor.

I've used LR (legally) since LR2 and with dual displays, but this bug is serious enough to make LR unusable!!! :(
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 862 Reply Likes
This topic is about Photoshop, not Lightroom.
And AGAIN, we are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling in Windows.
Photo of Matt Falcon

Matt Falcon

  • 7 Posts
  • 0 Reply Likes
I know it's painful to repeat yourself, Chris, but as long as someone related to Adobe keeps updating this thread with replies, it's giving me some confidence that it'll be worked out. So, I'm sure you don't hear this much - but thanks! ;)
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 862 Reply Likes
Matt - thank you.
Photo of Phil Shaw

Phil Shaw

  • 4 Posts
  • 5 Reply Likes

I do a lot of photoshop processing demonstrations to camera clubs etc.  On my new Windows 10 Dell XPS laptop, it is completely unusable because everything is too small to read.  The software now runs too slowly on my old laptop so Photoshop is now pretty much a bust for as far as I can see.

Photo of Gary Bast

Gary Bast

  • 3 Posts
  • 2 Reply Likes
I only hope your competitors have a similar product real soon.  Adobe's lack of response has opened an opportunity for them to take market share and I hope they do.  I'll be on that list.
Photo of Corin Howell

Corin Howell

  • 4 Posts
  • 0 Reply Likes
I'm having the same issue even with an up to date version of Photoshop CC 2015 too! The pages I work on photoshop become too pixelated when I zoom out or zoom in. Is there a fix to this coming soon?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17096 Posts
  • 2914 Reply Likes
Sounds like you're referring to the pixels in your document. The Photoshop canvas is 1 display pixel = 1 pixel in your document. Indeed, pixels are extremely tiny on HiDPI monitors. You need to create documents at 2x and then scale down for non-HiDPI devices.
Photo of Corin Howell

Corin Howell

  • 4 Posts
  • 0 Reply Likes
Thats the thing. Its all the documents that are starting to do that when they werent before. I got the same "Display error" message too.
Photo of Corin Howell

Corin Howell

  • 4 Posts
  • 0 Reply Likes
Oh this seems to be happening on my cintiq all the sudden, but not on my actually computer
Photo of Corin Howell

Corin Howell

  • 4 Posts
  • 0 Reply Likes
Oh wait! It seemed to have disconnected from the graphics processor
Photo of Louis Le

Louis Le

  • 1 Post
  • 1 Reply Like
With the new Canon 1DX Mark II raw files not supported in CS5, I'm forced to upgrade to CC 2015. Now I find out that with CC, the menu font is ridiculously small. Totally unacceptable. I spent hours and hours and hours trying to get the menu readable to no avail. Utterly disappointed that something so basic still hasn't been fixed in years. But now what, Adobe? I can't use CS5, and can't use CC.

With the millions of dollars that you got from loyal Photoshop users since this problem appeared years ago, can you please spend some money to pay 3 guys full time for 4 months to build a set of menus that scale to 125% or 150% to complement the 200% option? If you say "we're working on it with Microsoft" for such long time, and with no results, you have to do plan B. I feel a total let down from Adobe.

Forced to upgrade from stand-alone license to monthly subscription was already a bad deal, and now with this menu issue....
Photo of Flann Horgan

Flann Horgan

  • 2 Posts
  • 3 Reply Likes
Please God Adobe, fix this problem. I've been diligently hitting the "Check for App Updates" on Creative Cloud awaiting a dot-release that fixes this basic problem. Photoshop CC is an embarrassment on the Surface Pro 3. I'm getting annoyed by the deflection and obfuscation. If this has been satisfactorily addressed in Lightroom CC, it is not beyond the wit of a coder to fix this.
Photo of Robert Kriner

Robert Kriner

  • 16 Posts
  • 4 Reply Likes
10 months ago I started this post hoping it would encourage a solution.  I just updated to 2015.5 and the issue remains just as bad as ever.  Yet surprisingly, Lightroom doesn't have this issue (and to my knowledge never has).  We've seen absolutely nothing but lip service and finger pointing from Adobe.  Come on Adobe, stop blaming Microsoft and making excuses--just fix this.  It is difficult to understand how this can be the insurmountable task you've made it out to be, requiring Microsoft to do something.  What's next, are you going to blame Congress???  If the Lightroom developers could figure out how to get this right, why can't the Photoshop developers walk over to the Lightroom side of the building for some enlightenment???  Seriously, enough already.
Photo of Gary Bast

Gary Bast

  • 3 Posts
  • 2 Reply Likes
EXACTLY ADOBE!  GET IT RIGHT ALREADY!