Photoshop CC 2015, windows 10, Sync doesn't work

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  • Updated 4 years ago

This conversation has been merged. Please reference the main conversation: PHOTOSHOP CC 2015 - Under Windows 10 Sync Settings does not work.

This is what happened. I formatted my pc for new windows 10. Before I did, I opened photoshop cc 2015 and uploaded my whole setting to the cloud. I watched it uploading 400mb of all my setting; brushes, tools, workspaces etc.

I did not make offline back up by Export preset because last time I formatted photoshop cc 2015, sync worked perfectly, so I wasn't worried.

Then I installed windows 10, and photoshop cc 2015.
I clicked download settings.
Only workspace setting were downloaded. My brushes, tools weren't downloaded.
I clicked download setting multiple times but it didn't work.
Even workspace setting photoshop succsefully downloaded couldn't be found on the workspace setting on the right top of the screen. I had to manually open appdata/roaming/photoshop folder to see where the files been downloaded; they were on separated folder named 'Worksplace(modified)' and not on workspace folder as they should've been. I had to move them to 'workspace' folder myself.

I want to know where I can find my setting on the cloud. Is there way to i can individually download settings like I would do with normal files on the cloud? Is this problem specific to windows 10? Will it be fixed if I go back to windows 8.1?

If all my setting, brushes, and tool are lost I'll be really freaking pissed as my living is depended on it.
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Seong Hoon Jeong

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Posted 4 years ago

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