Photoshop CC 2015 stops working on startup (video card driver)

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  • Updated 3 years ago
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I am using a 2-year old desktop computer running Windows 7 OS. I had the trial of Photoshop CC 2014 for one month and it ran very well. A week ago, after subscribing to the One Year Plan and updating the program, it crashed on startup. I updated to Photoshop CC 2015 today, but the program continues to stop working on startup every time.

The Photoshop version page appears, then the Photoshop workspace. Before I can start working, a Windows error message pops up saying: "Adobe Photoshop CC 2015 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." At the same time, Windows Task Manager confirms that Photoshop is "Not Responding."

I have turned the computer completely off and back on, but this doesn't help. I don't use Lightroom, but I started it and let it sit for a few minutes without doing anything with it, and it remained running.

Help! Thanks.
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L CARPENTIERS

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  • wasting lots of time on this

Posted 3 years ago

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L CARPENTIERS

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UPDATE.
I read through posts re. PS CC 2014 and 2015 crashing on launch. Found the following advice for v. 2014 and tried it:

-- trash your preferences on launch (in case they've become corrupt). To do so, launch and immediately press Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you launch Photoshop. You'll be prompted to delete the current settings.

Nothing happened, no prompt appeared. The program stopped working and Windows closed it, as before.
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L CARPENTIERS

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I updated the display driver for my graphics hardware to the latest one recommended by the hardware manufacturer, AMD, from the AMD website. This seems to have fixed the problem! I started working on it 12 hours ago!

When Adobe issues an update, they should put up a page for common troubleshooting for it since I found this fix on the common troubleshooting page for installing CS5 and CS6.
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SARA Kristina Sjoedin Scolari

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Hi, I think I just found a way...since the above solution didn't help me.
If it disable some possibilities I'm nor sure, but at least the program doesn't crash on stratup.

This is how I did it:

As @L CARPENTIERS said previously:
"...launch and immediately press Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you launch Photoshop."

If you do it right you'll be prompted telling you something about your display adapter/card. If you won't be prompted, it means that you didn't press all the buttons as quickly as possible WHILE Photoshop is starting. Try again.

When you are prompted, close that window.

Check out all the possibilities below (except buying a new graphical card or new computer):
https://helpx.adobe.com/photoshop/kb/...

If none of the solutions work, you can try out what helped me (so far)

Turn on Use Graphics Processor by choosing Preferences > Performance > Use Graphics Processor
Choose Advanced Settings
Choose Drawing Mode Basic
Un check ALL the options below.
Click OK
Close Photoshop and restart Photoshop.
From this time I don't need to press Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) during launch of Photoshop and it doesn't crash.
However I have no ideas what this means to the actual performance of my Photoshop. But I least it seems like I can utilize my Adobe CC subscription...for a lot of time I've been using Adobe CC 14.XX...
That sucks, Adobe.
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Chris Cox

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You are trying to work around a bug in your video card driver. If you are on Windows, then you need to update the driver from the GPU maker's website. If you are on MacOS you should probably disable GPU usage and wait for Apple to fix the drivers in an OS update.
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SARA Kristina Sjoedin Scolari

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I know, but I'm not completely aware of how Photoshop will behave if I can't get a functional driver but still was able to work around this bug.

I've naturally tried to update it, but I already have the latest driver. I do not wan't to buy another card at this moment.
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Ali

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sometimes clearing the "TEMP" folder works on windows!
C:\Users\"User name"\AppData\Local\Temp

if you noticed, when photoshop is running, there is a file created by photoshop with a big size! for me it's 6Gb on the temp folder! it's temp folder and it's got to be there.
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Chris Cox

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Yes, that is your scratch file. You should not delete it while Photoshop is running, or you may lose the documents you have open in Photoshop.
Photoshop will automatically remove the scratch files when you exit, and delete any leftover files (due to crashes) when you launch Photoshop again.