Photoshop CC 2015: Slow panning and zooming with rulers showing

  • 17
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Photoshop 2015 is slow when zooming out / in or panning. This didn't happen on the same (Windows 7) computer with the 2014 version.
Photo of Bart van Hoek

Bart van Hoek

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Posted 5 years ago

  • 17
Photo of Adam Jerugim

Adam Jerugim, Employee

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Try disabling Rulers. That should get performance back to normal for you.
Photo of Tim K

Tim K

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Glad you guys are already aware of this problem, and it's workaround!
Photo of Alexander Wong

Alexander Wong

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Disabling rulers definitely helped, but I hope there's a fix. We need those rulers to work!
Photo of Idan Arbel

Idan Arbel

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latest version of photoshop, still have this issue
Photo of Nikolai Hessenschmidt

Nikolai Hessenschmidt

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Had the same problem as Bart, but Adams solution worked, but does that mean we just have to do without them ?
Photo of Chris Cox

Chris Cox

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Make sure your video card driver has been updated from the GPU maker's website.
If that doesn't work, then try disabling GPU support in Photoshop, relaunch Photoshop, and see if the performance is any better. If so, then we'll need to get details about the GPU in your system.
Photo of Bart van Hoek

Bart van Hoek

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With rulers off problem is solved, but with rulers on still slow. It doesn't matter if GPU is on or off.
Photo of Sascha Meurer

Sascha Meurer

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just found this this thread...

is this a bug or is it correct to work like this? I don't think showing or hiding the rulers shouldn't affect the panning at all?

I'm running the current drivers for my gtx980. nothing to update there and it still works fine unter cc2014
Photo of Tim K

Tim K

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It shouldn't. I'm sure it's a bug that went unnoticed, or was noticed too late to fix.
Photo of Sascha Meurer

Sascha Meurer

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even when i disable the gpu support, it's still slow when the rulers are on. seems uneffected by this.

though disabling the rulers isn't an option. you can't use the crop tool properly if the rulers are hidden, please fix this.
Photo of Nikolai Hessenschmidt

Nikolai Hessenschmidt

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Without ruler the zooming and panning works much better, but it had no influence whatso ever if im using gpu or not... but other than zooming and panning, performance seems very bad, drawing just seems laggy, camera raw module is unusable slow... using CS6 again.... what a relief soo much faster in everything.. It apparently uninstalled cc2014 when it installed cc2015.. I think i'll be using cs6 again
Photo of Bart van Hoek

Bart van Hoek

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ah now I have 2 corrupt Photoshop versions 2014 and 2015, both not working, thaks to Windows reset after tip of installing new graphic driver. How do I get at least one version of Photoshop back?
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Nikolai Hessenschmidt

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Hi Have you made it work again, I also updated my gfx driv for nvidia GF850M and now the 2015 stopped working all together regardless of which gfx card intel or the GF is used to start photoshop. :(
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Nikolai Hessenschmidt

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ohh.. found this
- Corné van Driel solution helped me there
Photo of Roman Tornado

Roman Tornado

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Same here. Win 8.1 64, GTX 770. Latest drivers. 2014 - very smooth everything. 2015 - hand tool is very slow. (Yes, I know about rulers and ect.) Adobe, please, do not break that works with any new major release.
Photo of Jack Lubbers

Jack Lubbers

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same here Imac 27" 3.4 GHz Intel Core i7 8GB 1600 MHz DDR3 NVIDIA GeForce GTX 680MX 2048 MB
Also with quick selection tool same issues..... HELP!

Come on, must be a joke no?
Photo of Vadim Zvyagintsev

Vadim Zvyagintsev

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Hello! same problem, add me in Skype:devmost

thank you.
Photo of David DArcy

David DArcy

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Disabled rulers made it slightly faster.
Disabled GPU made it slightly faster again.
Restarted PS
Enabled GPU to basic mode
Vast Improvement
much smoother now, basically how I expect it to be.

Enable Rulers... Goes back to terrible.
Disable Rulers... Goes back to smooth.

Definitely should not have performance impacted so heavily by rulers. I unisntalled the 2014 version so I can't test but I never noticed any issues like this in the 2014 CC.

Win 7 Pro
GTX 770
Intel i7-5820K

Hope this helps with getting it fixed.
Photo of David DArcy

David DArcy

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+ Initial state was Advanced GPU mode with Rulers on
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Hasan H. Samanci

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Same problem here. I even grabbed a new machine for our designer, improved a little (she was sitting on an older machine and needed the upgrade anyways), but can see she still works without rulers...

New rig:
i7 5500U / 2.4 GHz
512 GB SSD
NVIDIA GeForce 840M 2GB

Hope a fix will be released soon or at least an announcement.

My onboard intel-hd isn't doing well either...
Photo of Konstantin Krbacevic

Konstantin Krbacevic

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Same problem here, disabling rulers works but...

i7/16GB RAM/Quadro 4000/Win8.1Pro
Photo of Iajhy Grant

Iajhy Grant

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Same problem!

i7 / 24GB / R9 270X / Win 8.1 Pro
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Vickey Tesh

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I have same kind of issues with zoom, especially using the mouse scroll wheel. It is jerky, and it worsens with the rulers toggled on. When I zoom in close on large images while trying to make a selection, the marching ants disappear. I disabled the gesture feature, animated zoom, and have tried all possible settings for the Open GL.

Photoshop also seems to just stop sometimes, like the brushes no longer work or the selection tools stop.

Windows 7 pro, 24 Mb Ram, 3.33 mHz Xeon CPU with 6 cores
GeForce GTX 750 ti video card with 2 GB VRAM
Photo of Abdurhman Yousef

Abdurhman Yousef

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Same problem here ! with Rulers on, no matter GPU is enabled or disabled
after disabling rulers it goes back to normal .
but I use rulers a lot in photoshop, i hope this get fixed
Photo of joe barrettt

joe barrettt

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what trash does adobe put out without testing? how do i get 2014 back?
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joe barrettt

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daniel jenkins

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when i execute File-Print it takes maybe a minute to get the printer to respond. then from there making adjustments in Print Mode is likewise slow.. out of interest i disabled 'Rulers' but this made no difference. i'm running Windows 7. any help on such SLOWness..? this seems only a new phenomenon..
Photo of Chris Cox

Chris Cox

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That sounds like it has nothing at all to do with this topic. You might want to create a new topic about the slow response of your printer driver.
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daniel jenkins

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thanks for the comment. my slowness issue goes well beyond just activating the printer command but also SAVING a file and working between layers amongst others. just generally slow in the last few weeks..
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Chris Cox

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So you have something else slowing down your system, still quite different from this topic.
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daniel jenkins

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i see. why am i reminded of this..?
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Gonne Kühl

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I went back to 2014 this version just broke it for me since I use zooming and rotation all the time.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should be corrected in the Photoshop CC 2015.0.1 update which was released today. Details here:
Photo of Sascha Meurer

Sascha Meurer

  • 9 Posts
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nvm. it appeared, trying it now. Thanks for the info.
Photo of kckfm


  • 35 Posts
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Yea, issue is still there.

Even worst. Now disabling the rules do not help .....

Please fix.

Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried restoring your prefs after the update?

If that does't get you back to a happy state, it may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
Photo of Morris


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Try turning off Flicking Panning (and Rulers).
If I disable both, panning is smooth..

Preferences --> Tools --> Flicking Panning.
Photo of kckfm


  • 35 Posts
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Hi there,

Reset Prefs - Didn't help
Flick Panning was disabled - Didn't help

Here is my System info:

Adobe Photoshop Version: 2015.0.1 20150722.r.168 2015/07/22:23:59:59 CL 1032107 x64
Operating System: Windows 8.1 64-bit
Version: 8.1 or greaterSystem architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3410 MHz
Built-in memory: 16339 MB
Free memory: 6334 MB
Memory available to Photoshop: 14574 MB
Memory used by Photoshop: 79 %
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1050, right=1680
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
glgpu[0].GLName="NVIDIA GeForce GTX 760"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLRenderer="GeForce GTX 760/PCIe/SSE2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].CLName="GeForce GTX 760"
clgpu[0].CLVendor="NVIDIA Corporation"
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: C:\Users\Simeon\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 232,5G, 142,7G free
D:\, 931,5G, 183,2G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library
ACE.dll ACE 2015/03/11-23:42:10 79.562242 79.562242
AdbePM.dll PatchMatch 2015/04/28:18:15:43 1.563170 1.563170
AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0
AdobeOwl.dll Adobe Owl 5.2.7
AdobePDFL.dll PDFL 2015/03/18-12:03:59 79.133307 79.133307
AdobePIP.dll Adobe Product Improvement Program
AdobeXMP.dll Adobe XMP Core 2015/03/30-23:40:42 79.157747 79.157747
AdobeXMPFiles.dll Adobe XMP Files 2015/03/30-23:40:42 79.157747 79.157747
AdobeXMPScript.dll Adobe XMP Script 2015/03/30-23:40:42 79.157747 79.157747
adobe_caps.dll Adobe CAPS 9,0,0,5
AGM.dll AGM 2015/03/11-23:42:10 79.562242 79.562242
ahclient.dll AdobeHelp Dynamic Link Library
AIDE.dll AIDE 2015/03/20-23:41:44 79.562488 79.562488
amtlib.dll AMTLib (64 Bit) BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5) 1.000000
ARE.dll ARE 2015/03/11-23:42:10 79.562242 79.562242
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2015/03/11-23:42:10 79.562242 79.562242
BIBUtils.dll BIBUtils 2015/03/11-23:42:10 79.562242 79.562242
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT
CITThreading.dll Adobe CITThreading
CoolType.dll CoolType 2015/03/11-23:42:10 79.562242 79.562242
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader
imslib.dll IMSLib DLL
JP2KLib.dll JP2KLib 2015/06/30-01:10:54 79.258447 79.258447
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2015/03/11-23:42:10 79.562263 79.562263
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2015 16.0.1
Plugin.dll Adobe Photoshop CC 2015 16.0.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)
PSArt.dll Adobe Photoshop CC 2015 16.0.1
PSViews.dll Adobe Photoshop CC 2015 16.0.1
SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr
TfKernel.dll Kernel
TFKGEOM.dll Kernel Geom
TFUGEOM.dll Adobe, UGeom©
updaternotifications.dll Adobe Updater Notifications Library (BuildVersion: 1.0; BuildDate: BUILDDATETIME)
VulcanControl.dll Vulcan Application Control Library
VulcanMessage5.dll Vulcan Message Library
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer

Required plug-ins:

3D Studio 16.0.1 (2015.0.1 x001 x003)
Accented Edges 16.0.1
Adaptive Wide Angle 16.0.1
Angled Strokes 16.0.1
Average 16.0.1 (2015.0.1 x001 x003)
Bas Relief 16.0.1
BMP 16.0.1
Chalk & Charcoal 16.0.1
Charcoal 16.0.1
Chrome 16.0.1
Cineon 16.0.1 (2015.0.1 x001 x003)
Clouds 16.0.1 (2015.0.1 x001 x003)
Collada 16.0.1 (2015.0.1 x001 x003)
Color Halftone 16.0.1
Colored Pencil 16.0.1
CompuServe GIF 16.0.1
Conté Crayon 16.0.1
Craquelure 16.0.1
Crop and Straighten Photos 16.0.1 (2015.0.1 x001 x003)
Crop and Straighten Photos Filter 16.0.1
Crosshatch 16.0.1
Crystallize 16.0.1
CUR (Windows Cursor) NO VERSION
Cutout 16.0.1
Dark Strokes 16.0.1
De-Interlace 16.0.1
Dicom 16.0.1
Difference Clouds 16.0.1 (2015.0.1 x001 x003)
Diffuse Glow 16.0.1
Displace 16.0.1
Dry Brush 16.0.1
Eazel Acquire 16.0.1 (2015.0.1 x001 x003)
Entropy 16.0.1 (2015.0.1 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 16.0.1
FastCore Routines 16.0.1 (2015.0.1 x001 x003)
Fibers 16.0.1
Film Grain 16.0.1
Filter Gallery 16.0.1
Flash 3D 16.0.1 (2015.0.1 x001 x003)
Fresco 16.0.1
Glass 16.0.1
Glowing Edges 16.0.1
Google Earth 4 16.0.1 (2015.0.1 x001 x003)
Grain 16.0.1
Graphic Pen 16.0.1
Halftone Pattern 16.0.1
HDRMergeUI 16.0.1
HSB/HSL 16.0.1
ICO Windows Icon/Favicon NO VERSION
IFF Format 16.0.1
IGES 16.0.1 (2015.0.1 x001 x003)
Ink Outlines 16.0.1
JPEG 2000 16.0.1
Kurtosis 16.0.1 (2015.0.1 x001 x003)
Lens Blur 16.0.1
Lens Correction 16.0.1
Lens Flare 16.0.1
Liquify 16.0.1
Matlab Operation 16.0.1 (2015.0.1 x001 x003)
Maximum 16.0.1 (2015.0.1 x001 x003)
Mean 16.0.1 (2015.0.1 x001 x003)
Measurement Core 16.0.1 (2015.0.1 x001 x003)
Median 16.0.1 (2015.0.1 x001 x003)
Mezzotint 16.0.1
Minimum 16.0.1 (2015.0.1 x001 x003)
MMXCore Routines 16.0.1 (2015.0.1 x001 x003)
Mosaic Tiles 16.0.1
Multiprocessor Support 16.0.1 (2015.0.1 x001 x003)
Neon Glow 16.0.1
Note Paper 16.0.1
NTSC Colors 16.0.1 (2015.0.1 x001 x003)
Ocean Ripple 16.0.1
OpenEXR 16.0.1
Paint Daubs 16.0.1
Palette Knife 16.0.1
Patchwork 16.0.1
Paths to Illustrator 16.0.1
PCX 16.0.1 (2015.0.1 x001 x003)
Photocopy 16.0.1
Photoshop 3D Engine 16.0.1 (2015.0.1 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 16.0.1 (2015.0.1 x001 x003)
Pinch 16.0.1
Pixar 16.0.1 (2015.0.1 x001 x003)
Plaster 16.0.1
Plastic Wrap 16.0.1
PLY 16.0.1 (2015.0.1 x001 x003)
PNG 16.0.1
Pointillize 16.0.1
Polar Coordinates 16.0.1
Portable Bit Map 16.0.1 (2015.0.1 x001 x003)
Poster Edges 16.0.1
PRC 16.0.1 (2015.0.1 x001 x003)
Radial Blur 16.0.1
Radiance 16.0.1 (2015.0.1 x001 x003)
Range 16.0.1 (2015.0.1 x001 x003)
Render Color Lookup Grid NO VERSION
Reticulation 16.0.1
Ripple 16.0.1
Rough Pastels 16.0.1
Save for Web 16.0.1
ScriptingSupport 16.0.1
Shake Reduction 16.0.1
Shear 16.0.1
Skewness 16.0.1 (2015.0.1 x001 x003)
Smart Blur 16.0.1
Smudge Stick 16.0.1
Solarize 16.0.1 (2015.0.1 x001 x003)
Spaces 16.0.1
Spatter 16.0.1
Spherize 16.0.1
Sponge 16.0.1
Sprayed Strokes 16.0.1
Stained Glass 16.0.1
Stamp 16.0.1
Standard Deviation 16.0.1 (2015.0.1 x001 x003)
STL 16.0.1 (2015.0.1 x001 x003)
Sumi-e 16.0.1
Summation 16.0.1 (2015.0.1 x001 x003)
Targa 16.0.1
Texturizer 16.0.1
Tiles 16.0.1
Topaz Impression 10.0
Torn Edges 16.0.1
Twirl 16.0.1
U3D 16.0.1 (2015.0.1 x001 x003)
Underpainting 16.0.1
Vanishing Point 16.0.1
Variance 16.0.1 (2015.0.1 x001 x003)
Virtual Reality Modeling Language | VRML 16.0.1 (2015.0.1 x001 x003)
Water Paper 16.0.1
Watercolor 16.0.1
Wave 16.0.1
Wavefront|OBJ 16.0.1 (2015.0.1 x001 x003)
WIA Support 16.0.1 (2015.0.1 x001 x003)
Wind 16.0.1
Wireless Bitmap 16.0.1 (2015.0.1 x001 x003)
ZigZag 16.0.1

Optional and third party plug-ins:

Alien Skin Blow Up 3 3.0.0
Alien Skin Exposure 5 Autolayer 5.0.0
Analog Efex Pro 2
Blow Up 3.0.0
Camera Raw 9.1.1
Camera Raw Filter 9.1.1
Color Efex Pro 4
Dfine 2
Exposure 5 5.0.0
HDR Efex Pro 2
Maxwell Image 2.0.2
Merge to HDR Efex Pro 2
Nik Collection Selective Tool 2.1.28
Sharpener Pro 3: (1) RAW Presharpener
Sharpener Pro 3: (2) Output Sharpener
Silver Efex Pro 2
Topaz Adjust 5 10.0
Topaz BW Effects 2 10.0
Topaz Clarity 10.0
Topaz Clean 3 10.0
Topaz DeJpeg 4 10.0
Topaz DeNoise 5 10.0
Topaz Detail 3 10.0
Topaz InFocus 10.0
Topaz Lens Effects 10.0
Topaz ReMask 4 10.0
Topaz ReStyle 10.0
Topaz Simplify 4 10.0
Topaz Star Effects 10.0
Viveza 2

Plug-ins that failed to load: NONE


Libraries, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
GuideGuide, C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\GuideGuide\index.html
Adobe Color Themes, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
Device Preview, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
Ditto, C:\Users\Simeon\AppData\Roaming\Adobe\CEP\extensions\com.casualnotebook.variables\index.html
Welcome, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.photoshop.welcome\index.html
Share on Behance, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html
Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installed TWAIN devices: NONE
Photo of kckfm


  • 35 Posts
  • 2 Reply Likes
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 862 Reply Likes
The rulers problem of this topic was solved with the 2015.0.1 update.

IF you are still seeing performance problems on your system, then you need to create a new topic so we can try to figure out what is wrong with your system (other than all those third party plugins).
Photo of Idan Arbel

Idan Arbel

  • 5 Posts
  • 1 Reply Like
i still have the rullers issue, latest photoshop version.