Photoshop CC 2015.1.1: Crashes on Zoom (Win 7)

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  • Updated 2 years ago
  • (Edited)
I recently updated to the 2015.1.1 version and immediately experienced problems with any tool used to incrementally zoom into an image. This never happened with the previous version. Extremely frustrating as zooming in and out during editing an image I use a lot. Platform is OS Windows 7 64bit and I have a lot of RAM (24Gb to play with). Wish I hadn't updated. Can I go back to the previous version?
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Norman Cutler

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  • frustrated

Posted 2 years ago

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Chris Cox

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Check the detailed crash report in the system event viewer or reliability reports. We especially need the name of the faulting module. My guess is that the cause will be the video card driver.

Yes, you can install the previous release (CC 2014) and use it side by side CC 2015.
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Norman Cutler

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You will probably easily explain why this worked. In Preferences > Performance the cache level was set at 1 and Cache Tile Size was at 128K. Right I set the cache level to 5 and the tile size to 1024K. I did not alter the Graphics Processor Settings (Use graphics processor ticked and Advanced Settings selected). After making these alterations clicked OK then closed down Photoshop CC 2015, restarted. Now I have no problems/ no crashes on using any of the incremental zoom tools. Problem appears to be solved but I don't know why what I did resolved it.
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Chris Cox

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Changing the cache levels did it. (the default is 4 cache levels)

We'll have to investigate and see why cache levels of 1 caused the issue.
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Norman Cutler

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When I updated Photoshop CC 2015 the cache level was set at 1 which appeared to me to be the default. I didn't set the cache level at 1.
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Chris Cox

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No, the default is 4. At some point you changed the setting (possibly in CC 2014, and copied prefs over to 2015).