Photoshop CC 2015 on window 8.1 pro crashes & closes when trying to access printer setting

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  • Updated 2 years ago
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Photoshop  CC 2015 on window 8.1 pro 64bit crashes  & closes when trying to access printer setting with in Photoshop. I can print to all other applications with no errors.  I'm trying to print to a Fiery connected to a Konica MINOLTA c360. When I print straight to the printer it works, however when I print to the Fiery and try to access Print Settings it crashes saying 'Adobe Photoshop CC 2015 has stopped working.'
I have deleted the Photoshop prefs, updated the Fiery drivers and reinstalled Photoshop and it still happens.

Any help would be much appreciated.

Thanks

Trevor
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Trevor

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Posted 2 years ago

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Chris Cox

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Usually, that means that there is a bug in you printer driver software.
The most common area of bugs for printer drivers are around loading old print settings. If you hold down the spacebar while selecting the print command, then the previous printer settings won't be loaded - this bypasses the bug in the drivers in many cases.
Unfortunately we've seen a lot of different bugs in different drivers, so that workaround won't always work. Many times you still need an updated driver that fixes the bug in the driver code.
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Trevor

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All sorted now, I download the latest drivers again and they worked without Photoshop crashing. 

Thank for the help