Photoshop CC 2015: Stripping Metadata from photos (Win 7)

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  • Updated 3 years ago
  • (Edited)
Photoshop CC 2015 is stripping metadata from my photographs.

Here are the steps I take:

1.) Go to File > File Info > Template > Import
2.) From there I select a template .xmp file to import
3.) I generally select "Clear existing properties and replace with template properties" and then OK
3.) I verify all fields are filled correctly
4.) OK
5.) Go to File > Save As and enter a name before saving OR I go to Export > Save for Web (Legacy). In BOTH instances the same problem occurs. When I Save for Web "All" is selected under Metadata.
6.) I open file again, go to File > File Info and the following metadata has been stripped:

- Rating
- Copyright Status
- Copyright Info URL
- IPTC Contact Address
- IPTC Contact City
- IPTC Contact State/Province
- IPTC Contact Postal Code
- IPTC Contact Country
- IPTC Contact Phone(s)
- IPTC Contact Email
- IPTC Contact Website(s)
- IPTC Contact Intellectual Genre

Note: I do not complete every field. Some data remains. But the above information is very valuable to photographers to prevent unauthorized use of photos.

Does Photoshop realize how stupid this is? Does it realize how much at risk photographers are? If this problem is not fixed within two weeks I will have no other choice but to stop using this software. This bug is costing me money.

Other details:

Adobe Photoshop CC 2015
Operating System is Windows 7
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Todd Klassy

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  • extremely pissed off

Posted 3 years ago

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eartho

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Does this happen with CC14?
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Todd Klassy

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Beats me. I don't have CC14.
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Todd Klassy

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Glad to see this is a priority. I mean, how many photographers know their software is stripping their contact information from their photos as they float around the Internet.
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Chris Cox

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Other users aren't seeing this problem, and we haven't been able to reproduce it.

Is this only happening with images from a specific model of camera, or that have had metadata edited in some third party application?
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Todd Klassy

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This happening only to images created by the Canon EOS 5D Mark III. And they are only edited in Adobe Camera Raw, Photoshop CC 2015, and I use a plugin called Exposure 6 from Alien Skin.

And if someone would like me to create a video of it happening, or if someone from your technical team would like to share desktops so I can show it happening, I would be happy to share it.

I should say, I brought this up online several months ago when Photoshop CC 2015 came out. I Tweeted @Adobe and @Photoshop on July 26th too. @jtranber responded saying: "I suspect you’re hitting this win 7 specific issue. Our eng team is looking into the issue."

There was no resolution.
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Chris Cox

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No, it is also possible that there is something specific about the camera files that cause problems, or there could be a conflict with some third party plugin on your system (some font managers have been known to mangle files). But we have to rule out the known issues, and see if we can figure out why you see a problem that others are not seeing.
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Todd Klassy

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No, I tested it also on files made by a Canon EOS 5D Mark II and Canon EOS 5D Mark I. The problem was also duplicated with files created by the Samsung NX300, BUT oddly it did not delete the Copyright Status or Copyright Info URL.
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Todd Klassy

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And I don't use a font manager.
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Chris Cox

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So, what is different about your files, your process, or your system that might possibly cause this? I've already told you all the things I could think of. What else are you using or doing that might alter the metadata in the files?
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Todd Klassy

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The only change is this: I updated Photoshop CC 2014 to the 2015 version. Problem did not occur when using Photoshop CC 2014. After upgrading to 2015, though, I did try updating my Alien Skin 6 to version 7 about the same time. Version 7 crashes perpetually and have not had success in using it so I have continued to use version 6 of its plugin. Their engineers have not been able to help solve that problem. I continue to use version 6.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is this the issue you are seeing? http://feedback.photoshop.com/photosh...
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Todd Klassy

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No. But it leads me to something that may be of interest to you and your fellow engineers.

When I take a new file, import saved .exp metadata and save, the information that I previously said that was missing (in this particular instance, the star ratings and IPTC contact information) WILL appear in Bridge, but does NOT appear when re-opening the file in Photoshop.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Todd. I think the problem is the same as the link I've posted. The metadata is dropped when opening the file on Windows. https://helpx.adobe.com/photoshop/kb/...
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Chris Cox

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Yeah, that sounds like the issue I fixed. It's a failure of Photoshop to read the metadata in some cases, but other apps can read the data.
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Todd Klassy

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When I right-click on the image it would appear the data is there, all except the IPTC data, but Windows does not show that information when right clicking on something. Only EXIF metadata. So if your analysis is the correct then there are some obviously and not-so-obvious questions:

1.) What is being done to correct this (if anything)? What should my expectations be for a solution? According to NetMarketShare.com Windows 7 still owns 56.53% of the desktop operating system market share and will likely be a significant OS for years to come because it is so stable. I hope you have a solution.

2.) Does this problem occur when using Windows 10?

3.) Is it really a Windows problem if the information is there in Bridge but not Photoshop?

4.) And interestingly, why would the metadata also not appear when using Exifer, a leading EXIF editor? This tells me part of the problem (at least) occurs when writing importing an archived metadata file into a photograph.

5.) And lastly, completely off the subject, as you and your team works on the 2016 version I encourage you to look at how other companies are addressing the addition, massaging, and usage of metadata when editing photos. I feel I am being generous when I say Adobe's methods of adding/changing metadata in Photoshop is nothing short of barbaric. It is arcane. It is not intuitive. And frankly, it is a colossal pain in the rear. There has to be a better way and hope you engineers are looking into this feature that hasn't changed at all in YEARS on Photoshop.
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Chris Cox

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Yeah, don't try to judge (or alter!) metadata via Windows -- it is incomplete, and known to have problems if you try to edit the metadata.

Bridge is much more complete on reading and displaying metadata (not perfect, but they're working on it), and well tested for writing/altering metadata without problems.

1) After a few weeks investigation, we found the cause and fixed it. The next release of Photoshop will include that fix.

2) Yes, sometimes. It was more common on Win 7 for some reason, but can happen on all OS versions.

3) No, the problem was in Photoshop and it's interaction with Camera Raw. Photoshop would fail to read all the metadata sometimes because of a bug.

4) No idea. But if you loaded the image and Photoshop failed to read the metadata, then it also wouldn't save that missing metadata.

5) We'll take that into consideration.
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Todd Klassy

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So when will Photoshop be updated so we can confirm whether or not the problems is solved