Photoshop CC 2015 in domain with folder redirection receiving permission errors when saving

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  • Updated 3 years ago
Since one of the more recent updates to Photoshop CC 2015 in domain with folder redirection the user now receives permission errors when saving files. This does not happen with any other CC application nor does it happen with any other production software. The users permissions have not changed and have been verified "Full Control".
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Devin Martinolich

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Posted 3 years ago

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Devin Martinolich

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This is still a problem. I have verified the permissions time and time again. The strange part is PS can save in lets say desktop/new_artwork 30-40+ times a day and somewhere in between it will just starts throwing permission denied errors. If the user logs off and back on PS will start saving in that location again. All the while office suite or AI will save to that location without fail. PS can give you a permissions error seeming that the OS/user is unable to write to that location BUT if I minimize PS I can create a new office document in that location and edit it with no problem. Go back to PS and try saving again with permission errors. The file is not open in finder (or a preview of the file in finder). This is getting old really quick and I have designers complaining all day every day about this problem. If Adobe wasnt the leader for design software we would be going elsewhere I can assure you of that.
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Chris Cox

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So you still have a permissions problem on your network volume, or some other server bug.
The OS is telling Photoshop that you do not have permission to save in that location, and Photoshop is just passing that message along to you.

This is not a Photoshop problem - you do have a permissions problem in the location where you are attempting to save.
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Devin Martinolich

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negative, there is no permission problem. I have read this over and over and over again but this is not the case. So when you tell me I still have a permissions problem is that why when I get the error I dont have permissions so i minimize PS and open AI then save in the same location it saves correctly?!? that even goes for a .pdf I can open in both applications. I open in PS, try to save, get permissions error then minimize PS and open the file in AI and move something just to be able to save and what do you know? it saves. i go back to PS and it still wont save. I save in a different location (just to preserve my changes) log off and back on re-open the file in PS make changes and saves fine for a little bit then back to failing.

There are no permissions errors on our network. Its clearly ONLY effecting PS and no other application. how can you continually point a finger at my network when I have hundreds of people using it with multiple applications and the only application that fails is PS.
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Chris Cox

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The OS says that there is a permissions problem - that is the error that the OS gives to Photoshop when you try to save in that location.
So your OS thinks that there is a permissions problem, and is usually right about those things.

AI may not be doing a safe save (which requires slightly more permission, but still normal permissions).

Photoshop is just explaining the error that it received from the OS when trying to do file operations in the location you specified.

So, yes, you have a permissions problem, a server bug, or an OS bug.
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Devin Martinolich

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Once again your lack of desire to actually find the problem with your expensive subscription software is astonishing. Dont worry though, I solved the problem. Here is the steps for everyone to follow.

1. Log into your PC with an account that has administrative privileges
2. Uninstall Adobe Creative Cloud
3. Reboot
4. Install your previous licensed copy of Adobe products prior to Creative Cloud (our case was CS6). Hopefully you weren't fooled by adobe and accepted their "upgrade" at a reduced price scheem.
5. Reboot
6. Update the software
7. Deactivate your paid-for-subscription of Creative Cloud
8. Live happily without failed to save permissions in a domain using photoshop.

Oh and I should also add there is better support for newer video cards in the older releases of Adobe products as well. CC was horrid and we will continue to use CS6 until there is a company out there that meets our requirements not owned by Adobe.
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Chris Cox

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We have spent a LOT of time trying to track down these problems - only to find OS bugs, server bugs, and a ton of misconfigured permissions on servers.

Photoshop is just receiving a permissions error from the OS, and passing that information along to you.  That means that your OS thinks you have a permissions problem - and that means you probably do have a permissions problem.  You might still be facing an OS bug or a server software bug, but it is far more likely that you simply have a problem with the permissions on your server.

No, older releases of Photoshop didn't test for as many known bugs in video card drivers - so they would miss problems that we know about today, and crash or corrupt the display due to those bugs in the video card drivers.  That's why we keep testing for more problems in video card drivers - so we can avoid known problems in video card drivers.  As always, the solution is to update the video card driver to pick up the bug fixes made to the driver by the GPU maker.
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Devin Martinolich

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If thats so then you must have answers per server OS as to which bug or problem it is related to. We run server 2012 completely up-to-date (checked when we start this problem). client is windows 8.1 again completely up-to-date and verified. Adobe CC was completely up-to-date as was the latest nvidia drivers. Yet still problems after problems.

Your support continues to give a blanket answer instead of being helpful. If you have actually found the problem then share it. Until then CS6 works like a dream in comparison. We dont receive OS crashes and we can save to network locations as we always have until Creative Cloud.

I am willing to adjust my network to your specifications but I would be shooting in the dark since you have told me nothing except "permission problems". When I can run every piece of software (except Photoshop CC) and save to the network and never have a permission problem I would have to say there is something unique about your software. It may very well be just relaying the message but if it was saving and using the network location like everything else does there wouldnt be a message to pass except "saved successfully". If there is an OS bug that the server/client trips on then share the bug so I can keep track of it, at least then I would have a solid answer. Right now your just passing the buck, might not be your problem but if you want people to continue using your products try not being like microsoft 
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Chris Cox

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I am trying to help you. But you have to find and solve the permissions problem on your server - we cannot diagnose the problems on your server for you.  Only someone with complete access to your server can find and fix the permissions problems on the server.

What is unique about Photoshop is that we do more error checking than most software, because we have seen and dealt with more problems than most other software.  And with every release we encounter new problems and add diagnostics for those new problems (including server related issues).  Where other software silently fails, Photoshop will inform the user of the problem encountered.

While OS and server bugs are always a possibility, it is still most likely just a permissions problem on your server.
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Brett N, Official Rep

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The summarize the issue: You have domain accounts with user folders redirected over a network and you are able to save to these locations for some time in Photoshop but after a while you start receiving permissions errors? And these errors will go away if you sign out of and back into the user account?

I'm afraid I have to agree with Chris that this doesn't sound like Photoshop is the root cause of the issue, even though it is the only application that you are seeing this behavior in. 

First, we recommend saving directly to the local hard drive and then copying files to the network from there. We document this here: https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html. Basically, sometimes saving directly to a network works and other times it does not, for a variety of factors. For consistent behavior, you should save locally.

Second, if Photoshop were the root cause, you'd likely never get it to save at all. This wouldn't be something that fails over time. 

Third, if there was something within Photoshop that was becoming corrupted after some time of use, simply closing and reopening Photoshop would clear that up. Since you have to log out of the user account it actually suggests that there is an additional factor involved, most likely a background process that is clogging up the works and that is what is getting reset when you log out and back in again. Remember, permissions errors can occur for more than just permission denial on a file or folder. These can become locked due to use by other applications. 

Based on this, I would suggest verifying whether the behavior occurs when saving to a local drive location. You can simply create a new local user account so that the files are not redirected to the network automatically. My guess is that this will not occur. Next, I'd recommend running the system without any background processes to see if the behavior clears up. See: https://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html (or something like this for Windows 10: http://www.groovypost.com/howto/disable-startup-programs-windows-10/).