Photoshop CC 2015 has stopped working

  • 1
  • Problem
  • Updated 3 years ago
Hi. I have gone into Photoshop CC 2015 but the application won't start. I get the message window that says "Adobe Photoshop CC 2015 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
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Gary Kirby

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  • frustrated

Posted 3 years ago

  • 1
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David, Official Rep

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Hi Gary,

Have you tried rebooting the OS and trying again?  Which OS are you running?  Did PS ever work on this OS?

Thanks,
David
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Carol Pearl

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This happens to me a lot, it 'chokes'. Maybe you were trying to do something faster than Ps could handle. Just open the program again. And save often!
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Gary Kirby

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David, I have tried rebooting OS but doesn't make a difference. I am using Windows 8.1. PS CC 2015 did work on this OS.

Having said all that I think I know what happened. I bought Alien Skin Exposure 7 and when setting it up I tried to add it as a plugin to PS CC. Didn't work. That is when PS CC stopped working. I am thinking the best thing to do is to uninstall PS CC and then reload it.

Does that make sense? I did get Exposure 7 to work as a plugin on PS CS6 which I still have installed on my computer.
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David, Official Rep

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Hi Gary,

If the problem is Alien Skin, then the best thing to do would be to uninstall Alien Skin and see if everything is back to normal.

Thanks,
David